Client Service Associate II - APAC Global Client Service

Location: Metro Manila, National Capital Region, Philippines

Job Family: Client Service Delivery

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a strong presence in the APAC region, delivering innovative solutions in investment banking, asset management, and commercial banking. The Client Service Associate II role within our APAC Global Client Service team is pivotal in elevating client experiences for our institutional and high-net-worth clients. Based in Metro Manila, Philippines, this position focuses on promoting a high-performing team environment that prioritizes top-tier client service, operational excellence, and effective risk management while fostering collaboration with global partners. As a key contributor, you will support the delivery of seamless services across borders, ensuring compliance with international standards and driving client satisfaction in a dynamic financial landscape. In this role, you will handle complex client inquiries, coordinate with internal stakeholders to resolve issues efficiently, and contribute to process improvements that enhance service delivery. Your work will involve leveraging JP Morgan's robust technology platforms to monitor transactions, manage risks, and provide insightful reporting. You will play a crucial part in maintaining the firm's reputation for reliability and innovation, particularly in the APAC markets where regulatory and cultural nuances demand precision and adaptability. Collaboration is at the heart of this position, requiring you to partner with teams in New York, London, and other hubs to align on global initiatives and client needs. We seek individuals who thrive in a fast-paced, client-centric environment and are passionate about the financial services industry. This role offers significant opportunities for professional growth within JP Morgan Chase, including exposure to diverse products and markets. By joining our team, you will contribute to building lasting client relationships and supporting the firm's mission to enable economic growth worldwide, all while benefiting from a supportive culture that values diversity, inclusion, and work-life balance.

Key Responsibilities

• Deliver exceptional client service to high-value APAC clients, ensuring timely resolution of inquiries and issues
• Collaborate with global partners to promote operational excellence and seamless service delivery
• Implement and monitor risk management protocols to mitigate operational risks
• Support the team in achieving service level agreements (SLAs) and key performance indicators (KPIs)
• Facilitate client onboarding and account maintenance processes in compliance with regulatory standards
• Analyze client feedback to drive continuous improvement in service quality
• Assist in training and mentoring junior team members on best practices
• Contribute to ad-hoc projects aimed at enhancing client experience and operational efficiency
• Ensure accurate documentation and reporting for client interactions and transactions

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Minimum of 2-3 years of experience in client service or operations within the financial services industry
• Strong understanding of APAC market dynamics and global financial regulations
• Proficiency in English; additional languages such as Mandarin or Japanese are advantageous
• Demonstrated ability to manage multiple priorities in a fast-paced environment
• Experience with risk management and compliance frameworks in banking

Preferred Qualifications

• Prior experience working with JP Morgan Chase or a similar global financial institution
• Knowledge of investment banking products and client onboarding processes
• Certification in financial services, such as CFA Level 1 or equivalent
• Experience in cross-functional collaboration with global teams

Required Skills

• Client relationship management
• Risk assessment and mitigation
• Operational process optimization
• Cross-cultural communication
• Data analysis and reporting
• Regulatory compliance knowledge
• Problem-solving and decision-making
• Team collaboration and leadership
• Proficiency in Microsoft Office Suite and financial software
• Attention to detail and accuracy
• Time management and prioritization
• Adaptability to changing priorities
• Knowledge of APAC financial markets
• Customer service orientation
• Project management basics

Benefits

• Competitive base salary and performance-based bonuses
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage
• Retirement savings plan with company matching contributions
• Paid time off, including vacation, sick leave, and parental leave
• Professional development opportunities through JP Morgan's learning programs
• Employee stock purchase plan and financial planning services
• Flexible work arrangements and hybrid work options in Metro Manila
• Global mobility programs for career advancement within JP Morgan Chase

JP Morgan Chase is an equal opportunity employer.