Client Service Associate - KYC Commercial Term Lending

Location: Ciudad Autónoma de Buenos Aires, Argentina

Job Family: Client Service Delivery

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a proud history of innovation and client focus. We are seeking a detail-oriented, results-driven problem solver to join our dynamic Client Service Delivery team as a Client Service Associate - KYC Commercial Term Lending in Ciudad Autónoma de Buenos Aires, Argentina. In this role, you will play a critical part in ensuring our commercial lending operations adhere to the highest standards of regulatory compliance, particularly in Know Your Customer (KYC) processes. You will support the seamless onboarding and ongoing management of corporate clients, contributing to the integrity and security of our financial services in the Latin American market. Your primary focus will be on performing comprehensive KYC reviews for commercial term lending clients, verifying documentation, and identifying potential risks in line with JP Morgan Chase's global AML policies and local Argentine regulations. You will collaborate closely with cross-functional teams, including relationship managers and compliance experts, to deliver exceptional client service while mitigating operational risks. This position offers exposure to sophisticated lending products and the opportunity to work on high-impact projects that support JP Morgan's commitment to ethical banking practices. We value professionals who thrive in a collaborative, fast-paced environment and are passionate about the financial services industry. As part of JP Morgan Chase, you will have access to world-class resources, mentorship from industry leaders, and opportunities for career growth within our expansive global network. If you are ready to contribute to a firm that powers the progress of economies worldwide, apply today to join our team in Buenos Aires.

Key Responsibilities

• Conduct thorough KYC due diligence for commercial term lending clients, ensuring compliance with JP Morgan Chase's global standards
• Review and verify client documentation, including identity, business activities, and source of funds
• Collaborate with lending teams to assess and mitigate risks associated with client onboarding
• Monitor ongoing client relationships for changes in risk profiles and update KYC records accordingly
• Respond to client inquiries regarding KYC processes, providing clear and timely support
• Prepare reports on KYC activities and escalate potential issues to senior compliance officers
• Utilize JP Morgan's internal systems to maintain accurate client data and ensure audit readiness
• Support ad-hoc projects related to regulatory changes in the financial services industry
• Foster strong relationships with internal stakeholders in Buenos Aires and global teams

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Minimum of 2 years of experience in client service, KYC, or compliance roles within financial services
• Strong understanding of Know Your Customer (KYC) regulations and anti-money laundering (AML) standards
• Proficiency in English and Spanish, both written and verbal
• Experience with commercial term lending products and documentation
• Ability to handle sensitive client information with utmost confidentiality
• Basic knowledge of financial markets and lending practices

Preferred Qualifications

• Advanced certification in compliance or risk management (e.g., CAMS or similar)
• Prior experience working at a global financial institution like JP Morgan Chase
• Familiarity with data privacy regulations such as GDPR or local Argentine equivalents
• Experience using CRM systems or KYC platforms like those employed at JP Morgan
• MBA or postgraduate degree in Finance

Required Skills

• Attention to detail and analytical thinking
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Knowledge of KYC/AML software and tools
• Risk assessment and problem-solving abilities
• Time management and organizational skills
• Regulatory compliance expertise
• Customer service orientation
• Data entry and record-keeping accuracy
• Team collaboration and adaptability
• Basic financial modeling for lending analysis
• Multilingual capabilities (English/Spanish)
• Ethical judgment in handling confidential information
• Technical aptitude for learning proprietary JP Morgan systems
• Resilience in a fast-paced financial environment

Benefits

• Competitive base salary and performance-based bonuses aligned with JP Morgan Chase standards
• Comprehensive health, dental, and vision insurance coverage
• Retirement savings plan with company matching contributions
• Paid time off, including vacation, sick leave, and parental leave
• Professional development opportunities through JP Morgan's learning programs and tuition reimbursement
• Employee wellness programs, including gym memberships and mental health support
• Flexible work arrangements and hybrid options in Buenos Aires
• Global mobility opportunities within JP Morgan Chase's network

JP Morgan Chase is an equal opportunity employer.