Client Service Business Manager - Vice President

Location: LONDON, LONDON, United Kingdom

Job Family: Business Management

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a rich history of innovation and client-centric solutions. The Client Service Business Manager - Vice President role within our London office is pivotal in supporting our Asset & Wealth Management division. As a trusted advisor, you will partner closely with senior business leaders to drive consistency in client service operations while spearheading transformative initiatives that enhance efficiency and client satisfaction. This position demands a strategic mindset to navigate the complexities of the financial services landscape, ensuring alignment with JP Morgan's commitment to excellence and regulatory compliance in the UK and broader EMEA markets. Your core responsibilities will include leading cross-functional projects to optimize client onboarding and servicing processes, leveraging JP Morgan's advanced technological infrastructure. You will analyze performance data to identify improvement opportunities, mitigate risks, and deliver actionable insights that support revenue growth and long-term client relationships. Collaboration is key; you will work with diverse teams across operations, compliance, and technology to implement changes that foster a seamless client experience, all while adhering to stringent standards like those set by the FCA and ESMA. In this high-impact role, you will also play a mentorship role in developing talent within the team and contributing to JP Morgan's culture of continuous improvement. If you thrive in dynamic environments and have a passion for driving business transformation in financial services, this opportunity at JP Morgan Chase offers a platform to make a meaningful difference. Join us in London to help shape the future of client services in one of the world's most prestigious financial institutions.

Key Responsibilities

• Act as a trusted advisor to business leaders, providing strategic support and driving consistency across client service operations
• Lead key transformation initiatives, including process optimization and technology implementations to enhance client experiences
• Collaborate with cross-functional teams to identify and mitigate operational risks in compliance with JP Morgan's standards
• Develop and execute business plans that align with divisional goals, focusing on revenue growth and client retention
• Monitor performance metrics and KPIs, delivering insightful reports to senior management
• Foster strong relationships with internal stakeholders and external clients to ensure seamless service delivery
• Drive change management efforts during major projects, ensuring minimal disruption to business continuity
• Support regulatory reporting and audit processes specific to UK financial regulations
• Mentor junior team members and contribute to talent development within the Client Service team
• Identify opportunities for innovation in client servicing, leveraging JP Morgan's technological capabilities

Required Qualifications

• Bachelor's degree in Business, Finance, Economics, or a related field; advanced degree (MBA) preferred
• Minimum of 8-10 years of experience in business management, client services, or operations within the financial services industry
• Proven track record of supporting senior business leaders in driving strategic initiatives and transformations
• Strong understanding of regulatory environments in the UK and EU financial markets
• Experience in project management methodologies such as Agile or PMP certification
• Demonstrated ability to manage cross-functional teams in a high-pressure environment
• Fluency in English; additional languages such as French or German advantageous

Preferred Qualifications

• Prior experience at a bulge-bracket investment bank like JP Morgan Chase
• Knowledge of client onboarding processes and KYC/AML compliance in asset management or investment banking
• Experience with digital transformation initiatives in financial services
• CFA or equivalent professional certification
• International exposure, particularly in EMEA markets

Required Skills

• Strategic thinking and problem-solving
• Excellent communication and stakeholder management
• Project management and execution
• Financial analysis and reporting
• Risk assessment and compliance knowledge
• Leadership and team collaboration
• Change management expertise
• Data analytics and visualization tools (e.g., Excel, Tableau)
• Regulatory awareness (e.g., MiFID II, GDPR)
• Client relationship building
• Process improvement methodologies (e.g., Lean Six Sigma)
• Technology proficiency (e.g., CRM systems, Microsoft Office Suite)
• Adaptability in fast-paced environments
• Attention to detail and accuracy
• Influence and negotiation skills

Benefits

• Competitive base salary and performance-based bonus structure
• Comprehensive health, dental, and vision insurance coverage
• Generous retirement savings plan with company matching contributions
• Paid time off including vacation, sick leave, and parental leave
• Professional development programs and tuition reimbursement for advanced education
• Employee stock purchase plan and access to JP Morgan's financial wellness resources
• On-site fitness facilities and wellness programs at London offices
• Global mobility opportunities and expatriate support for international roles

JP Morgan Chase is an equal opportunity employer.