Client Service Specialist III - Commercial Card

Location: Charlotte, NC, United States

Job Family: Client Service Delivery

About the Role

At JPMorgan Chase, we are a leading global financial services firm with a proud history of innovation and client-centric solutions. As a Client Service Specialist III in our Commercial Card team, you will play a pivotal role in delivering outstanding support to business clients who rely on our robust payment and expense management solutions. Based in Charlotte, NC, this position within the Client Service Delivery category offers the opportunity to engage with diverse corporate clients, resolving inquiries efficiently while contributing to the firm's reputation for excellence in commercial banking. You will leverage your expertise to handle complex issues, ensuring seamless experiences that drive client loyalty and satisfaction in a dynamic financial landscape. In this role, you will be at the forefront of client interactions, utilizing JPMorgan Chase's advanced technology platforms to diagnose and resolve issues related to card issuance, transaction disputes, and account management. Your day-to-day responsibilities will include collaborating with cross-functional teams to escalate and mitigate risks, while also identifying trends that inform product enhancements. This position demands a proactive approach to service delivery, where you will educate clients on leveraging our digital tools for optimized cash flow and expense tracking, all while adhering to stringent regulatory standards that define the financial services industry. JPMorgan Chase values professionals who thrive in a collaborative environment and are committed to continuous learning. As a Client Service Specialist III, you will benefit from our world-class training programs and career development resources, positioning you for growth within one of the most influential firms in global finance. Join us to make a meaningful impact on commercial clients worldwide, fostering long-term partnerships that empower businesses to succeed.

Key Responsibilities

• Provide exceptional client support by resolving complex inquiries related to commercial card accounts, transactions, and billing
• Analyze client issues using JPMorgan Chase's proprietary tools to ensure accurate and timely resolutions
• Collaborate with internal teams, including risk management and product specialists, to address escalated client concerns
• Maintain detailed records of client interactions in CRM systems to support compliance and continuous improvement
• Educate clients on commercial card features, digital tools, and best practices for optimizing payment solutions
• Monitor and report on service metrics to contribute to team performance and client satisfaction goals
• Identify opportunities for process enhancements to improve efficiency in client service delivery
• Ensure adherence to regulatory requirements, such as PCI DSS and anti-money laundering (AML) standards
• Handle sensitive client data with confidentiality and integrity in line with JPMorgan Chase's security protocols
• Participate in training sessions to stay updated on commercial card innovations and industry trends

Required Qualifications

• Bachelor's degree in Business, Finance, or a related field, or equivalent work experience
• Minimum of 3-5 years of experience in client service, customer support, or financial services
• Strong knowledge of commercial card products, payment processing, and banking regulations
• Proficiency in CRM systems and Microsoft Office Suite
• Excellent verbal and written communication skills
• Ability to handle high-volume inquiries and meet service level agreements (SLAs)
• U.S. work authorization required

Preferred Qualifications

• Experience in the financial services industry, particularly with credit cards or commercial banking
• Certification in customer service or financial compliance (e.g., CFPB training)
• Bilingual proficiency in English and Spanish
• Previous exposure to JPMorgan Chase systems or similar enterprise environments
• Advanced knowledge of fraud detection and risk management in card services

Required Skills

• Client relationship management
• Problem-solving and analytical thinking
• Knowledge of financial regulations (e.g., PCI DSS, AML)
• Proficiency in CRM software (e.g., Salesforce)
• Data entry and record-keeping accuracy
• Active listening and empathy
• Time management in fast-paced environments
• Technical troubleshooting for digital banking tools
• Verbal and written communication
• Team collaboration and cross-functional coordination
• Attention to detail for compliance purposes
• Adaptability to changing client needs
• Basic financial acumen in payments and cards
• Multitasking under pressure
• Customer-focused service orientation

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Tuition reimbursement and professional development opportunities
• Employee stock purchase plan and performance-based bonuses
• Wellness programs with gym memberships and mental health support
• Parental leave and family care benefits
• Flexible work arrangements and commuter assistance

JP Morgan Chase is an equal opportunity employer.