Client Service Specialist - Luxembourg

Location: Senningerberg, Luxembourg, Luxembourg

Job Family: Client Service

About the Role

At JPMorgan Chase, we are a leading global financial services firm with a strong presence in Luxembourg, one of Europe's premier financial hubs. The Client Service Specialist role within our Private Bank in Senningerberg plays a pivotal part in delivering exceptional, integrated experiences to high-net-worth clients. This position involves working closely with cross-functional teams to support client lifecycle management, from onboarding to ongoing relationship nurturing, ensuring every interaction aligns with our commitment to trust, innovation, and client-first principles. As a key contributor to our award-winning Private Bank, you will help uphold JPMorgan Chase's reputation for superior service in wealth management, fund services, and cross-border solutions tailored to the Luxembourg market. In this role, you will serve as a dedicated liaison between clients and our internal experts, addressing inquiries, facilitating transactions, and resolving issues with efficiency and professionalism. You will leverage your knowledge of Luxembourg's regulatory landscape, including CSSF guidelines and EU directives, to ensure all activities comply with the highest standards. Responsibilities extend to preparing customized client communications, monitoring service metrics, and collaborating on initiatives that enhance the overall client journey. This is an opportunity to engage with sophisticated financial products such as alternative investments, structured products, and ESG-focused portfolios, all while contributing to a team that values diversity, inclusion, and sustainable growth. JPMorgan Chase offers a dynamic environment where your career can thrive through robust learning opportunities, global exposure, and a culture of excellence. If you are passionate about client service in the financial sector and eager to join a firm that invests in its people, this role provides the platform to make a meaningful impact. We seek individuals who embody our core values of integrity and teamwork, ready to support our clients in achieving their financial goals within the vibrant Luxembourg financial ecosystem.

Key Responsibilities

• Collaborate with Private Bank teams to ensure seamless client onboarding and ongoing service delivery
• Act as the primary point of contact for client inquiries, resolving issues efficiently and escalating when necessary
• Coordinate with internal stakeholders including investment advisors, compliance, and operations to support client needs
• Monitor client accounts for service quality, identifying opportunities to enhance the client experience
• Prepare and deliver client reports, statements, and updates in line with JPMorgan Chase standards
• Ensure compliance with Luxembourg regulatory requirements and JPMorgan's global policies
• Support client relationship managers in organizing meetings, events, and personalized service initiatives
• Analyze client feedback to drive process improvements and contribute to service excellence initiatives
• Assist in managing client portfolios by facilitating transactions and providing timely updates
• Contribute to team goals by participating in cross-functional projects aimed at integrating client services

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Minimum of 2-3 years of experience in client service within the financial services industry
• Fluency in English; proficiency in French or German is highly advantageous
• Strong understanding of regulatory requirements in Luxembourg and EU financial markets
• Proven track record in managing client relationships in a private banking environment
• Knowledge of JPMorgan Chase's systems and processes or similar banking platforms
• Eligibility to work in Luxembourg with relevant work permits if applicable

Preferred Qualifications

• Advanced certification such as CFA or CFP
• Experience in private banking or wealth management at a global financial institution
• Familiarity with Luxembourg's fund industry and cross-border client servicing
• Previous exposure to high-net-worth individual (HNWI) client portfolios
• Master's degree in Finance or related discipline

Required Skills

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical abilities
• Proficiency in Microsoft Office Suite and financial software
• Knowledge of client relationship management (CRM) tools like Salesforce
• Attention to detail and organizational skills
• Ability to handle confidential information with discretion
• Multitasking in a fast-paced environment
• Customer-centric mindset with empathy and patience
• Regulatory compliance awareness in financial services
• Team collaboration and cross-functional coordination
• Time management and prioritization under pressure
• Adaptability to evolving client needs and market conditions
• Basic understanding of investment products and wealth management
• Data analysis for client reporting
• Cultural sensitivity for international client interactions

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance coverage
• Generous retirement savings plan with company matching contributions
• Paid time off including vacation, sick leave, and parental leave
• Professional development opportunities through JPMorgan's internal training programs
• Employee assistance program for wellness and mental health support
• Flexible working arrangements and hybrid work options in Luxembourg
• Access to global mobility programs and career advancement within JPMorgan Chase

JP Morgan Chase is an equal opportunity employer.