Client Service Specialist with Russian

Location: LONDON, LONDON, United Kingdom

Job Family: Client Service

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a proud history of delivering innovative solutions to our clients. The Client Service Specialist with Russian plays a pivotal role in our Private Bank division, working closely with teams across the organization to ensure a seamless and integrated experience for our high-net-worth clients. Based in our London office, this position focuses on supporting Russian-speaking clients, providing exceptional service that aligns with our commitment to excellence in private banking. You will act as a bridge between clients and internal teams, facilitating smooth interactions and contributing to the overall success of client relationships in a dynamic, multicultural environment. Key responsibilities include serving as the primary contact for client inquiries, resolving issues efficiently, and coordinating with relationship managers to deliver tailored wealth management solutions. You will leverage your fluency in Russian to communicate complex financial information clearly, ensuring clients feel valued and supported. Additionally, you will monitor service quality, contribute to process improvements, and maintain strict adherence to JP Morgan Chase's high standards of compliance and confidentiality. This role demands a proactive approach to client engagement, with opportunities to collaborate on projects that enhance our service offerings in the competitive financial services landscape. We seek a dedicated professional with a passion for client service and a solid foundation in finance. Ideal candidates thrive in a fast-paced setting, demonstrating strong interpersonal skills and a deep understanding of private banking operations. Joining JP Morgan Chase means becoming part of a world-class team that values diversity, innovation, and professional growth. This position offers the chance to build meaningful client relationships while advancing your career in one of the most prestigious institutions in global finance.

Key Responsibilities

• Collaborate with Private Bank teams to provide seamless client onboarding and ongoing support
• Serve as the primary point of contact for Russian-speaking clients, addressing inquiries in their native language
• Coordinate with internal stakeholders to resolve client issues related to account management and transactions
• Ensure compliance with JP Morgan Chase's policies and regulatory standards in all client interactions
• Assist in preparing client reports, presentations, and communications tailored to individual needs
• Monitor client feedback and contribute to service improvement initiatives within the Private Bank
• Support relationship managers in delivering integrated wealth management solutions
• Handle escalations for complex client service matters, ensuring timely resolutions
• Participate in cross-functional projects to enhance the client experience in the London office

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Fluency in Russian (written and spoken) at a native or near-native level
• Minimum of 2-3 years of experience in client service within the financial services industry
• Strong understanding of private banking products and services
• Excellent communication skills in English and Russian
• Ability to handle confidential client information with discretion
• Eligibility to work in the UK without sponsorship

Preferred Qualifications

• Experience working with high-net-worth clients in a private banking environment
• Knowledge of regulatory requirements in the UK and EU financial sectors
• Previous role in a multinational bank like JP Morgan Chase
• Certification in financial services (e.g., CFA Level 1 or equivalent)

Required Skills

• Fluency in Russian and English
• Client relationship management
• Knowledge of private banking and wealth management
• Regulatory compliance awareness (e.g., FCA, GDPR)
• Problem-solving and issue resolution
• Attention to detail and accuracy
• Interpersonal and communication skills
• Time management and prioritization
• Proficiency in Microsoft Office Suite and CRM systems
• Cultural sensitivity for international clients
• Analytical thinking for client data review
• Team collaboration in a fast-paced environment
• Discretion with sensitive financial information
• Adaptability to evolving client needs
• Basic financial product knowledge (e.g., investments, lending)

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage
• Generous retirement savings plan with company matching contributions
• Paid time off, including vacation, sick leave, and parental leave
• Professional development opportunities through JP Morgan's internal training programs
• Employee assistance program for mental health and well-being support
• Discounts on financial products and services offered by JP Morgan Chase
• Flexible working arrangements and hybrid work options in London

JP Morgan Chase is an equal opportunity employer.