Client Solutions Manager - Payments - Vice President

Location: Jersey City, NJ, United States

Job Family: Client Solutions

About the Role

At JP Morgan Chase, we are at the forefront of reimagining the future of payments, delivering innovative solutions that empower our clients to navigate an increasingly complex global financial landscape. As a Client Solutions Manager - Payments - Vice President in our Client Solutions team, you will play a pivotal role in tailoring and optimizing payment products to meet the sophisticated needs of corporate and institutional clients. Based in Jersey City, NJ, this position offers the opportunity to collaborate with world-class teams to drive efficiency, enhance liquidity, and mitigate risks in cross-border and domestic transactions. You will leverage JP Morgan's extensive network and cutting-edge technology to provide strategic advisory services, ensuring our clients achieve seamless integration with our robust payments ecosystem. Your primary focus will be on deeply understanding client challenges in areas such as real-time payments, trade finance, and cash management, then architecting bespoke solutions that align with their business objectives. This involves conducting thorough needs analyses, partnering with internal stakeholders in product development, technology, and compliance, and presenting compelling business cases to secure buy-in. You will also monitor evolving regulatory environments, including anti-money laundering (AML) standards and payment services directives, to keep solutions compliant and forward-thinking. By fostering long-term client partnerships, you will contribute to revenue growth through targeted upsell strategies and by showcasing the value of JP Morgan's industry-leading payments platform. This role demands a blend of technical acumen and interpersonal finesse, as you navigate high-stakes interactions with C-suite executives and diverse global teams. Success here means not only solving immediate client pain points but also anticipating future trends like digital currencies and API-driven ecosystems to position JP Morgan as the trusted partner in payments innovation. Join us to make a tangible impact on the financial services industry, where your expertise will help shape the next generation of payment solutions for the world's most influential organizations.

Key Responsibilities

• Develop and implement tailored payment solutions to address complex client needs in areas like cross-border transactions and liquidity management
• Collaborate with internal teams, including product, technology, and compliance, to innovate and optimize client offerings
• Build and maintain strong relationships with key clients, serving as their primary point of contact for payments advisory
• Conduct in-depth needs assessments and provide strategic recommendations to enhance client efficiency and reduce costs
• Monitor market trends and regulatory changes to ensure solutions remain compliant and competitive
• Drive revenue growth by identifying upsell opportunities for JP Morgan's payments portfolio
• Lead cross-functional projects to integrate new payment technologies and improve service delivery
• Prepare and present business cases, proposals, and performance reports to senior stakeholders
• Ensure adherence to JP Morgan's risk and control standards in all client interactions

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Minimum of 7-10 years of experience in payments, treasury services, or client-facing roles within financial services
• Proven track record of managing complex client relationships and delivering customized payment solutions
• Strong understanding of global payment systems, including SWIFT, SEPA, and real-time payment networks
• Experience in risk management and compliance with regulations such as AML, KYC, and PSD2
• Ability to analyze client needs and translate them into innovative product solutions

Preferred Qualifications

• MBA or advanced degree in Finance or related discipline
• Prior experience at a Tier 1 investment bank like JP Morgan Chase
• Certification in treasury management (e.g., CTP) or payments (e.g., AAP)
• International exposure working with multinational corporate clients
• Familiarity with emerging fintech trends such as blockchain and API integrations

Required Skills

• Expertise in payment processing and treasury management systems
• Proficiency in financial modeling and data analysis tools like Excel and SQL
• Strong knowledge of regulatory frameworks in global payments
• Excellent client relationship management and negotiation skills
• Strategic thinking and problem-solving abilities
• Effective communication, both written and verbal, for executive presentations
• Project management skills, including Agile methodologies
• Understanding of API integrations and digital payment platforms
• Analytical mindset for assessing client pain points and market opportunities
• Team collaboration and leadership in cross-functional environments
• Adaptability to fast-paced, high-stakes financial services settings
• Attention to detail in compliance and risk assessment
• Familiarity with fintech innovations like real-time payments and blockchain

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development programs and tuition reimbursement for advanced education
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers, wellness programs, and mental health support
• Flexible work arrangements and commuter benefits in Jersey City, NJ

JP Morgan Chase is an equal opportunity employer.