Client Technical Onboarding Senior Associate

Location: LONDON, United Kingdom

Job Family: Implementation

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a commitment to innovation in payments and technology. As a Client Technical Onboarding Senior Associate in our Implementation team based in London, United Kingdom, you will play a pivotal role in guiding clients through the integration of our cutting-edge payment solutions. This position offers the opportunity to work on high-impact projects that drive efficiency and growth for our institutional clients, leveraging JP Morgan's robust infrastructure to deliver seamless transaction experiences in a dynamic regulatory environment. In this role, you will lead the technical aspects of client onboarding, from initial requirements gathering to full system deployment, ensuring all integrations comply with UK and EU financial standards such as PSD2 and AML. You will collaborate closely with internal teams and external stakeholders to troubleshoot challenges, optimize workflows, and provide expert guidance on JP Morgan's payment platforms. Your contributions will directly enhance client satisfaction and support the firm's position as a trusted partner in global finance, while fostering innovation in areas like real-time payments and API-driven solutions. We seek a proactive professional passionate about fintech who thrives in a collaborative, fast-paced setting. Joining JP Morgan Chase means access to world-class resources, continuous learning, and the chance to advance your career within one of the most influential banks globally. If you are ready to make a meaningful impact on our clients' success, apply today and be part of our journey to redefine financial services.

Key Responsibilities

• Lead the technical onboarding process for new clients, ensuring seamless integration of JP Morgan Chase's payment solutions
• Collaborate with cross-functional teams including sales, compliance, and engineering to define and implement onboarding strategies
• Conduct technical assessments and gap analyses for client systems to align with JP Morgan's infrastructure
• Manage end-to-end project timelines, mitigating risks and resolving issues to meet client expectations
• Develop and maintain documentation for onboarding procedures, including API integrations and data migration protocols
• Provide training and support to clients on utilizing JP Morgan's payment platforms effectively
• Monitor post-onboarding performance, identifying opportunities for optimization and upselling additional services
• Ensure compliance with all relevant financial regulations and internal JP Morgan policies during onboarding
• Facilitate stakeholder meetings to gather requirements and deliver progress updates
• Contribute to process improvements in the onboarding team to enhance efficiency and client satisfaction

Required Qualifications

• Bachelor's degree in Finance, Business, Information Technology, or a related field
• Minimum of 5 years of experience in client onboarding, implementation, or technical support within the financial services industry
• Proven track record in managing payment solutions and transaction processing systems
• Strong understanding of regulatory requirements such as PSD2, GDPR, and AML/KYC in the UK and EU markets
• Experience with project management methodologies like Agile or Waterfall
• Proficiency in financial software and APIs for payment integrations
• Excellent communication skills with the ability to liaise between technical teams and clients

Preferred Qualifications

• Advanced certification in payments or fintech, such as Certified Payments Professional (CPP)
• Experience working with global banking institutions like JP Morgan Chase
• Knowledge of blockchain or emerging payment technologies
• Master's degree in Finance or a related discipline
• Prior exposure to cross-border payment systems and SWIFT protocols

Required Skills

• Technical proficiency in payment APIs and integration tools
• Strong project management and organizational abilities
• Excellent verbal and written communication skills
• Analytical thinking for troubleshooting complex technical issues
• Knowledge of financial regulations and compliance standards
• Proficiency in tools like Jira, Confluence, or similar project management software
• Experience with SQL and data analysis for onboarding metrics
• Customer-focused mindset with empathy and problem-solving orientation
• Team collaboration and leadership in multicultural environments
• Adaptability to fast-paced, innovative fintech landscapes
• Attention to detail in documentation and process adherence
• Familiarity with cloud-based platforms like AWS or Azure
• Risk assessment and mitigation expertise
• Interpersonal skills for client relationship management
• Basic understanding of cybersecurity principles in financial services

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance coverage
• Generous retirement savings plan with company matching contributions
• Paid time off including vacation, sick leave, and parental leave
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Employee stock purchase plan and financial wellness resources
• Hybrid work model with flexibility for work-life balance in London
• Access to global mobility programs and career advancement within JP Morgan Chase

JP Morgan Chase is an equal opportunity employer.