Commerce Payments, Product Partnerships - Executive Director

Location: New York, NY, United States

Job Family: Product Management

About the Role

At JP Morgan Chase, we are at the forefront of reimagining the future of commerce payments, powering seamless transactions for millions of customers worldwide. As an Executive Director in Commerce Payments, Product Partnerships, you will lead our wallet and strategic partners team, shaping the strategic direction and execution of partnerships that drive innovation in digital payments. Based in our dynamic New York office, you will collaborate with top-tier fintechs, wallet providers like Apple Pay and Google Pay, and global merchants to integrate cutting-edge solutions into our robust payment infrastructure. This role is pivotal in expanding JP Morgan Chase's leadership in the financial services industry, where you'll leverage your expertise to create value through ecosystem collaborations that enhance customer experiences and revenue streams. Your primary focus will be on building and nurturing high-impact partnerships that align with our commerce payments roadmap. You will spearhead the identification of new opportunities, negotiate complex agreements, and ensure seamless integration of partner technologies while navigating regulatory landscapes unique to banking and payments. Working closely with internal teams in product, engineering, risk, and compliance, you will drive initiatives that accelerate adoption of real-time payments, mobile wallets, and emerging technologies like tokenization. At JP Morgan Chase, you'll have access to unparalleled resources, including our global network and data analytics capabilities, to measure partnership success and iterate on strategies that keep us ahead in a competitive market. We value leaders who thrive in ambiguity and inspire teams to deliver exceptional results. In this role, you'll mentor a talented group of partnership managers, foster a culture of innovation, and represent JP Morgan Chase in industry forums. If you have a passion for the intersection of finance and technology, and a proven ability to forge strategic alliances, join us to help redefine how the world pays. This position offers the chance to make a tangible impact on one of the largest banks globally, with opportunities for career growth in our esteemed Commercial & Investment Bank division.

Key Responsibilities

• Lead the overall management of the wallet and strategic partners team, driving the strategy, execution, and growth of key partnerships
• Identify, negotiate, and onboard new strategic partners to enhance JP Morgan Chase's commerce payments offerings
• Collaborate with product, engineering, legal, and compliance teams to integrate partner solutions into our payment platforms
• Develop and maintain relationships with C-level executives at partner organizations to ensure alignment on mutual goals
• Monitor industry trends in digital wallets, BNPL, and payment innovations to inform partnership strategies
• Oversee performance metrics and KPIs for partnerships, ensuring they deliver value to JP Morgan Chase's clients and revenue targets
• Manage contract renewals, expansions, and risk assessments for all wallet and strategic partnerships
• Mentor and develop team members, fostering a culture of innovation and collaboration within the product partnerships group
• Represent JP Morgan Chase at industry conferences and in external stakeholder engagements related to payments partnerships

Required Qualifications

• Bachelor's degree in Business, Finance, Computer Science, or a related field; MBA or advanced degree preferred
• 10+ years of experience in product management, partnerships, or business development within the financial services or payments industry
• Proven track record of leading high-impact partnerships with wallet providers, fintech companies, or strategic technology partners
• Deep understanding of digital payments ecosystems, including mobile wallets, real-time payments, and regulatory compliance in financial services
• Strong leadership experience managing cross-functional teams in a fast-paced, matrixed organization
• Excellent negotiation and contract management skills with experience in vendor and partner agreements
• Ability to travel up to 20% domestically and internationally as needed

Preferred Qualifications

• Experience working at a major financial institution like JP Morgan Chase or similar (e.g., Visa, Mastercard, PayPal)
• Knowledge of blockchain, cryptocurrency, or emerging payment technologies
• Prior exposure to product strategy in commerce payments or e-commerce platforms
• Fluency in additional languages relevant to global partnerships (e.g., Mandarin, Spanish)

Required Skills

• Strategic partnership development
• Product management in fintech
• Negotiation and deal structuring
• Financial services regulations (e.g., PCI DSS, GDPR)
• Digital payments technologies (e.g., APIs, SDKs)
• Cross-functional team leadership
• Data analysis and KPI tracking
• Stakeholder management
• Innovation in commerce ecosystems
• Contract and vendor management
• Risk assessment in partnerships
• Communication and presentation skills
• Problem-solving in complex environments
• Agile methodologies
• Global market awareness in payments

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development opportunities, including tuition reimbursement and leadership training programs
• Wellness programs with gym memberships, mental health support, and employee assistance services
• Flexible work arrangements, including hybrid options in New York, NY
• Stock purchase plan and employee discounts on JP Morgan Chase financial products

JP Morgan Chase is an equal opportunity employer.