Commercial Card Relationship Manager - Payments - Vice President

Location: Tampa, FL, United States

Job Family: Relationship Manager

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a strong commitment to innovation in payments and treasury solutions. As a Commercial Card Relationship Manager - Payments - Vice President in our Tampa, FL office, you will play a pivotal role in nurturing and expanding a portfolio of key client relationships within the Commercial Card division. This position demands a strategic mindset to drive retention, uncover growth opportunities, and deliver value-added services that align with clients' evolving financial needs in a dynamic market. You will leverage JP Morgan's extensive resources to provide customized commercial card solutions, enhancing client satisfaction and contributing to the firm's overall revenue goals in the payments sector. Your primary focus will be on building deep, trust-based partnerships with corporate clients, conducting in-depth needs analyses, and recommending integrated payment strategies that optimize cash flow and operational efficiency. Collaborating closely with cross-functional teams, you will ensure seamless implementation of solutions while adhering to stringent regulatory standards. Success in this role requires a blend of analytical prowess to monitor portfolio performance and proactive outreach to identify upsell opportunities, such as integrating additional treasury or lending products from JP Morgan's robust offerings. Joining JP Morgan Chase means becoming part of a world-class institution that values diversity, innovation, and professional growth. In this Vice President-level position, you will have access to cutting-edge tools, ongoing training, and a supportive environment that empowers you to excel in the competitive financial services landscape. If you are passionate about client success and thrive in a high-impact role, this opportunity in Tampa offers a platform to advance your career while making a tangible difference for our clients and the firm.

Key Responsibilities

• Manage a portfolio of commercial card client relationships to ensure high retention rates and identify growth opportunities
• Develop and execute tailored strategies for client engagement, focusing on payments solutions and treasury services
• Collaborate with internal teams, including product, risk, and sales, to deliver comprehensive financial solutions
• Conduct regular client meetings, presentations, and needs assessments to align JP Morgan's offerings with business objectives
• Monitor portfolio performance metrics, such as revenue, utilization, and satisfaction, to drive continuous improvement
• Identify cross-sell opportunities for additional JP Morgan products like lending or investment services
• Ensure compliance with regulatory requirements and internal policies in all client interactions
• Analyze market trends and competitor activities to position JP Morgan's commercial card solutions effectively
• Prepare and present portfolio reports to senior leadership, highlighting key achievements and risks
• Foster a client-centric culture by providing exceptional service and resolving issues promptly

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Minimum of 7 years of experience in commercial banking, payments, or financial services relationship management
• Proven track record in managing client portfolios and driving revenue growth in payments solutions
• Strong understanding of commercial card products, treasury management, and payment processing
• Excellent communication and negotiation skills with the ability to build long-term client relationships
• Ability to analyze financial data and market trends to develop retention and expansion strategies
• Series 7 or equivalent licensing preferred, with compliance knowledge in financial regulations

Preferred Qualifications

• MBA or advanced degree in Finance
• Experience with JP Morgan Chase's Commercial Card or similar payment platforms
• Background in sales leadership within the financial services industry
• Familiarity with digital payment innovations and fintech integrations
• Previous role in portfolio management at a major bank

Required Skills

• Client relationship management
• Sales and negotiation expertise
• Financial analysis and portfolio management
• Knowledge of commercial card and payments systems
• Regulatory compliance in banking
• Strategic planning and execution
• Data-driven decision making
• Presentation and communication skills
• Problem-solving and issue resolution
• Team collaboration and leadership
• Market research and trend analysis
• CRM software proficiency (e.g., Salesforce)
• Risk assessment in financial services
• Digital payment technology familiarity
• Customer service excellence

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Professional development programs and tuition reimbursement for advanced education
• Employee stock purchase plan and other investment opportunities
• Wellness programs, including gym memberships and mental health support
• Flexible work arrangements and remote work options where applicable

JP Morgan Chase is an equal opportunity employer.