Commercial Card Strategic Accounts Relationship Management Group Executive - Executive Director

Location: Atlanta, GA, United States

Job Family: Relationship Manager

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a proud history of innovation and client focus. As the Commercial Card Strategic Accounts Relationship Management Group Executive - Executive Director, you will play a pivotal role in leading our elite team of Relationship Managers dedicated to our most technically complex Commercial Card clients. Based in our vibrant Atlanta, GA office, you will oversee strategic relationships that drive significant revenue and client loyalty in the competitive payments landscape. This executive position demands a visionary leader who can navigate intricate corporate needs, from advanced expense tracking to seamless API integrations, ensuring JP Morgan Chase remains the trusted partner for Fortune 500 enterprises. Your leadership will center on fostering deep, consultative partnerships with C-suite executives, tailoring solutions that leverage JP Morgan's robust Commercial Card portfolio, including corporate purchasing cards, virtual cards, and analytics platforms. You will guide your team in resolving high-stakes technical challenges, such as custom data reporting and compliance with evolving regulations like GDPR and SOX. By collaborating with internal experts in technology, risk, and product development, you will innovate to meet client demands, driving portfolio growth and positioning JP Morgan as a leader in digital treasury solutions. Success in this role requires not only financial acumen but also the ability to inspire a high-caliber team to exceed performance targets. Joining JP Morgan Chase means becoming part of a dynamic culture that values integrity, excellence, and inclusion. In this Executive Director role, you will have opportunities to influence broader firm strategies while benefiting from world-class resources for professional growth. If you thrive in a role that combines strategic oversight with hands-on client impact, this position offers a platform to shape the future of commercial payments at one of the world's most admired financial institutions.

Key Responsibilities

• Lead a team of Relationship Managers to deliver exceptional support for JP Morgan Chase's most complex Commercial Card client relationships, focusing on strategic account growth
• Develop and execute tailored strategies to enhance client satisfaction, retention, and expansion of services like corporate cards, expense management, and payment processing
• Collaborate with cross-functional teams including product, risk, and technology to address technical challenges in client implementations
• Monitor portfolio performance, identify opportunities for upselling JP Morgan's integrated financial solutions, and mitigate risks
• Foster strong relationships with senior executives at key clients, providing insights on market trends and customized advisory services
• Drive team development through coaching, performance management, and alignment with JP Morgan's leadership principles
• Ensure compliance with regulatory requirements and internal policies in all client interactions
• Represent JP Morgan Chase at industry conferences and client events to promote Commercial Card capabilities
• Analyze data and metrics to optimize account strategies and report on key performance indicators to senior leadership
• Innovate solutions for technically complex needs, such as API integrations and custom reporting for enterprise clients

Required Qualifications

• Bachelor's degree in Business, Finance, or a related field; MBA or advanced degree preferred
• 10+ years of experience in commercial banking, card services, or financial relationship management
• Proven track record of leading high-performing teams in complex client environments
• Deep knowledge of commercial card products, payment solutions, and regulatory compliance in the financial services industry
• Strong understanding of corporate treasury management and strategic account handling
• Experience managing multimillion-dollar client portfolios with technical complexity
• Ability to travel up to 25% for client meetings and industry events

Preferred Qualifications

• Prior experience at a major financial institution like JP Morgan Chase in commercial card or treasury services
• Certification in financial services such as CFA, CPA, or Certified Treasury Professional (CTP)
• Demonstrated success in driving revenue growth through strategic client partnerships
• Familiarity with emerging fintech trends and digital payment innovations
• Executive-level presentation skills with C-suite stakeholders

Required Skills

• Strategic relationship building and client management
• Leadership and team motivation in fast-paced environments
• Deep expertise in commercial card products and treasury services
• Analytical skills for portfolio performance and risk assessment
• Proficiency in financial modeling and data analytics tools
• Knowledge of regulatory frameworks like PCI DSS and AML
• Excellent communication and presentation abilities
• Problem-solving for complex technical implementations
• Negotiation and contract management experience
• Project management for client onboarding and expansions
• Adaptability to fintech innovations and market changes
• Emotional intelligence for executive stakeholder engagement
• Proficiency in Microsoft Office Suite and CRM systems like Salesforce
• Cross-functional collaboration in large organizations
• Strategic thinking for revenue growth and business development

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company match
• Paid time off including vacation, sick days, and parental leave
• Professional development programs and tuition reimbursement
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness initiatives at JP Morgan locations
• Flexible work arrangements and hybrid options in Atlanta, GA

JP Morgan Chase is an equal opportunity employer.