Communications Lead and Content Design Vice President

Location: Jersey City, NJ, United States

Job Family: User Experience Design

About the Role

At JPMorgan Chase, we are at the forefront of transforming the financial services landscape through innovative technology solutions. As the Communications Lead and Content Design Vice President for our Global Finance Technology organization, you will play a pivotal role in shaping how we communicate complex financial technologies to diverse audiences. Based in our state-of-the-art Jersey City, NJ office, this position within the User Experience Design category offers the opportunity to lead high-impact initiatives that bridge technology, finance, and user-centric storytelling. You will report to senior leadership and collaborate with global teams to amplify our commitment to excellence in banking innovation. Your primary focus will be on crafting compelling narratives that resonate with internal teams, clients, and regulators in the dynamic world of finance technology. This includes developing strategies for content that simplifies intricate topics like blockchain integration, AI-driven risk management, and sustainable finance platforms. You will oversee the end-to-end content lifecycle, ensuring all materials are engaging, compliant with SEC and global standards, and aligned with JPMorgan Chase's brand voice. By leveraging user experience design principles, you will create intuitive communications that enhance adoption of new technologies across our vast operations. In this leadership role, you will mentor a team of communicators and designers while fostering partnerships with technology architects and finance experts. Success will be measured by the clarity and impact of your communications on business outcomes, such as improved stakeholder trust and accelerated tech adoption. Join JPMorgan Chase to contribute to a legacy of innovation in financial services, where your expertise in content design can drive meaningful change in a trillion-dollar industry.

Key Responsibilities

• Develop and execute comprehensive communication strategies for the Global Finance Technology organization at JP Morgan Chase
• Lead the creation of engaging content, including reports, presentations, and digital assets, tailored to internal and external stakeholders
• Collaborate with technology, finance, and compliance teams to ensure messaging aligns with business objectives and regulatory standards
• Design user experience-focused communications that enhance employee engagement and client interactions in financial services
• Manage content production processes, from ideation to distribution, across multiple channels including intranet, email, and social platforms
• Analyze communication effectiveness using metrics and feedback to drive continuous improvement
• Mentor junior team members and foster a culture of innovative storytelling in the finance technology space
• Support executive leadership in preparing high-impact materials for board meetings, investor relations, and industry events
• Ensure all communications adhere to JP Morgan Chase's brand guidelines and risk management protocols

Required Qualifications

• Bachelor's degree in Communications, Journalism, Marketing, or a related field; advanced degree preferred
• 8+ years of experience in communications, content design, or user experience roles within the financial services industry
• Proven track record leading communication strategies for technology or finance organizations
• Strong understanding of global finance technology ecosystems and regulatory environments
• Experience managing cross-functional teams in a fast-paced corporate setting
• Excellent written and verbal communication skills with the ability to simplify complex financial concepts

Preferred Qualifications

• Experience working at a major financial institution like JP Morgan Chase
• Familiarity with digital content platforms and tools used in banking technology
• Background in user-centered design principles applied to financial communications
• Knowledge of data privacy regulations such as GDPR and SEC guidelines

Required Skills

• Strategic communication planning
• Content creation and editing
• User experience (UX) design principles
• Project management
• Stakeholder engagement
• Financial industry knowledge
• Regulatory compliance awareness
• Digital media tools (e.g., Adobe Creative Suite)
• Data analytics for communication metrics
• Cross-functional team leadership
• Storytelling and narrative development
• Brand management
• Crisis communication handling
• Multilingual capabilities (preferred for global role)

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities through JPMorgan Chase's learning programs
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at Jersey City location
• Flexible work arrangements and hybrid work options

JP Morgan Chase is an equal opportunity employer.