Community Manager - Waco, TX

Location: Waco, TX, United States

Job Family: Community Development

About the Role

At JP Morgan Chase, we are a leading global financial services firm committed to creating positive impact in the communities we serve. As a Community Manager in Waco, TX, you will play a pivotal role in our Community Development team, driving initiatives that foster economic growth, financial inclusion, and lasting relationships with local stakeholders. This position offers the opportunity to leverage your passion for community engagement while contributing to JP Morgan Chase's mission of empowering clients and communities through innovative banking solutions, from small business loans to affordable housing programs tailored to the unique needs of Central Texas. In this dynamic role, you will serve as the face of JP Morgan Chase in Waco, building bridges between our financial expertise and local needs. Responsibilities include organizing financial education workshops for underserved populations, partnering with nonprofits and local governments on development projects, and promoting our suite of products like Chase checking accounts and mortgages to drive customer acquisition and retention. You will analyze community data to identify opportunities for impact, ensure alignment with regulatory standards such as the Community Reinvestment Act, and collaborate with internal teams to amplify our commitment to diversity, equity, and inclusion. Success in this position requires a deep understanding of Waco's economic landscape and a proactive approach to creating measurable outcomes that enhance trust and loyalty. Joining JP Morgan Chase means becoming part of a world-class organization that values innovation, integrity, and community. We offer robust professional development opportunities, competitive compensation, and a supportive culture that recognizes your contributions to both business success and social good. If you are passionate about financial services and eager to make a difference in Waco, this role provides the platform to advance your career while helping build stronger, more resilient communities.

Key Responsibilities

• Develop and maintain strong relationships with local businesses, nonprofits, and government entities in Waco to promote JP Morgan Chase's community development programs
• Identify and pursue opportunities for financial education workshops, small business lending, and affordable housing initiatives tailored to the Waco community
• Collaborate with internal teams to align community engagement efforts with JP Morgan Chase's broader financial services goals, including deposit growth and loan origination
• Organize and lead community events, such as financial literacy seminars and networking sessions, to enhance brand visibility and customer trust
• Monitor and report on community impact metrics, ensuring compliance with regulatory requirements like the Community Reinvestment Act (CRA)
• Advocate for underserved populations by connecting them to JP Morgan Chase products like checking accounts, mortgages, and investment services
• Analyze local market trends and economic data to recommend targeted outreach strategies for financial inclusion
• Foster partnerships with educational institutions in Waco to support youth financial education programs
• Represent JP Morgan Chase at local chamber of commerce meetings and community boards to build goodwill and identify growth opportunities
• Ensure all community activities adhere to ethical standards and JP Morgan Chase's commitment to diversity, equity, and inclusion

Required Qualifications

• Bachelor's degree in Business, Finance, Community Development, or a related field
• At least 3-5 years of experience in community engagement, relationship management, or financial services outreach
• Proven track record of building and maintaining relationships with diverse community stakeholders
• Strong understanding of local economic development and community needs in the Waco, TX area
• Excellent communication and presentation skills, with experience in public speaking
• Ability to work independently and collaboratively in a fast-paced environment
• Valid driver's license and willingness to travel within the Waco region

Preferred Qualifications

• Experience working in the financial services industry, particularly with community banking or development programs
• Knowledge of JP Morgan Chase's community reinvestment initiatives and financial inclusion strategies
• Bilingual proficiency in English and Spanish to serve diverse populations in Central Texas
• Previous involvement in nonprofit organizations or local government partnerships
• Certification in community development or financial literacy training

Required Skills

• Relationship building and stakeholder management
• Public speaking and presentation delivery
• Financial literacy and education facilitation
• Community outreach and event planning
• Data analysis for impact measurement
• Knowledge of banking regulations and CRA compliance
• Cultural sensitivity and diversity awareness
• Project management and organizational skills
• Negotiation and partnership development
• Proficiency in Microsoft Office Suite and CRM tools
• Local market knowledge of Waco, TX economics
• Customer service orientation in financial contexts
• Problem-solving and adaptability
• Team collaboration across departments
• Ethical decision-making in community finance

Benefits

• Comprehensive medical, dental, and vision insurance plans with multiple coverage options
• 401(k) retirement savings plan with company matching contributions up to 6% of eligible pay
• Generous paid time off, including vacation, sick days, and parental leave
• Tuition reimbursement program for professional development and advanced education
• Employee stock purchase plan and performance-based annual bonuses
• Wellness programs including gym membership reimbursements and mental health support
• Flexible work arrangements and hybrid options where applicable
• Access to JP Morgan Chase's global employee assistance program for personal and financial counseling

JP Morgan Chase is an equal opportunity employer.