Compliance - Technology Operational Risk Management Director - Executive Director

Location: Plano, TX, United States

Job Family: CCOR LOB/CF/Country Coverage

About the Role

At JP Morgan Chase, we are at the forefront of financial innovation, leveraging cutting-edge technology to serve our clients globally. As a Compliance - Technology Operational Risk Management Director - Executive Director, you will play a pivotal role in safeguarding our Applied Research Technology and Cybersecurity operations. Based in our state-of-the-art Plano, TX facility, you will lead efforts to identify, assess, and mitigate operational risks associated with emerging technologies, ensuring our firm remains resilient and compliant in a dynamic regulatory environment. This position falls under the CCOR LOB/CF/Country Coverage category, where you will collaborate with cross-functional teams to integrate risk management into our technology-driven strategies, protecting the integrity of our financial services ecosystem. In this executive leadership role, you will oversee the development and execution of robust risk frameworks tailored to the unique challenges of AI, machine learning, cybersecurity threats, and applied research initiatives. Your responsibilities will include conducting in-depth risk assessments, establishing key risk indicators, and driving mitigation strategies that align with JP Morgan Chase's commitment to operational excellence. You will report to senior compliance and risk executives, providing actionable insights that influence technology roadmaps and support our global operations. By fostering a proactive risk culture, you will help prevent disruptions that could impact client services and regulatory standing in the competitive financial industry. We seek a strategic thinker with deep expertise in technology risks, passionate about advancing JP Morgan Chase's leadership in secure financial innovation. This role offers the opportunity to influence high-stakes decisions in a collaborative environment, contributing to the firm's long-term success. Join us in Plano, TX, and be part of a team dedicated to building a safer, more innovative future for banking.

Key Responsibilities

• Oversee the operational risk management framework for Applied Research Technology and Cybersecurity divisions within JP Morgan Chase
• Lead the identification, assessment, and mitigation of technology-related risks, including those from emerging technologies like AI and blockchain
• Collaborate with senior executives in CCOR LOB/CF/Country Coverage to ensure alignment with firm-wide risk appetite and regulatory requirements
• Develop and implement risk monitoring programs, including key risk indicators (KRIs) and control testing for technology operations
• Provide strategic advice on cybersecurity operational risks, ensuring compliance with industry standards and JP Morgan's security protocols
• Manage a team of risk professionals, fostering a culture of risk awareness across technology and research functions
• Conduct regular risk assessments and reporting to senior management and regulatory bodies, highlighting potential impacts on financial services operations
• Drive initiatives to enhance operational resilience, including business continuity planning for technology disruptions
• Partner with global teams in Plano, TX, and other locations to standardize risk practices across the firm's international footprint

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Risk Management, or a related field; advanced degree (MBA, MS in Cybersecurity) preferred
• 10+ years of experience in operational risk management, with at least 5 years focused on technology and cybersecurity risks in the financial services industry
• Proven track record in leading risk oversight for emerging technologies such as AI, machine learning, and cloud computing within a large financial institution
• Deep knowledge of regulatory frameworks including Basel III, OCC guidelines, and SEC requirements for technology operational risk
• Experience in developing and implementing risk management frameworks for applied research and cybersecurity operations
• Strong leadership experience managing cross-functional teams in a global banking environment
• Professional certifications such as CRISC, CISA, or CISSP

Preferred Qualifications

• Experience working at a major financial institution like JP Morgan Chase or similar, with exposure to CCOR (Corporate & Investment Bank Control, Compliance, and Operational Risk) processes
• Advanced expertise in quantitative risk modeling for technology risks, including scenario analysis and stress testing
• Familiarity with JP Morgan's internal risk management tools and platforms, such as risk assessment systems and compliance reporting software
• Prior role in overseeing operational resilience programs for emerging tech in a regulated financial setting

Required Skills

• Expertise in operational risk frameworks and methodologies
• Proficiency in cybersecurity risk assessment and threat modeling
• Strong knowledge of emerging technologies (AI, ML, cloud) and their risks
• Regulatory compliance and reporting skills in financial services
• Leadership and team management abilities
• Analytical and problem-solving skills for complex risk scenarios
• Excellent communication and stakeholder engagement
• Quantitative analysis and data modeling for risk metrics
• Project management in risk mitigation initiatives
• Familiarity with tools like Excel, SQL, and risk management software (e.g., Archer, RSA Archer)
• Strategic thinking for aligning risk with business objectives
• Adaptability to evolving tech landscapes in banking
• Attention to detail in control testing and audits
• Cross-functional collaboration in global teams

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company match
• Paid time off, including vacation, sick days, and parental leave
• Professional development programs, including tuition reimbursement and leadership training
• Wellness programs with gym memberships and mental health support
• Employee stock purchase plan and financial planning services
• Flexible work arrangements, including hybrid options in Plano, TX

JP Morgan Chase is an equal opportunity employer.