Consumer and Community Bank - Executive Director

Location: Wilmington, DE, United States

Job Family: Credit Risk

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a strong commitment to innovation and client service in the Consumer and Community Bank (CCB). As an Executive Director in Credit Risk, you will play a pivotal role in shaping the future of consumer lending by driving strategic initiatives focused on enhancing efficiency and fueling sustainable growth. Based in Wilmington, DE, this position offers the opportunity to lead transformative projects within one of the world's most respected financial institutions, where your expertise will directly impact millions of customers through our diverse portfolio of banking products, including mortgages, auto loans, and credit cards. In this senior leadership role, you will oversee the development and implementation of credit risk strategies that balance growth ambitions with robust risk controls. Collaborating with C-suite executives, product teams, and compliance officers, you will leverage advanced analytics and regulatory insights to streamline lending operations and mitigate potential risks. Your work will emphasize operational excellence, ensuring that JP Morgan Chase remains at the forefront of responsible banking practices while adapting to evolving market dynamics and technological advancements in the financial services sector. We seek a visionary leader passionate about inclusive finance and community impact, with the ability to inspire teams and navigate complex challenges. This role not only demands deep industry knowledge but also a forward-thinking approach to innovation, such as integrating AI-driven risk assessment tools. Join JP Morgan Chase to contribute to our mission of powering the progress that matters, in a supportive environment that values diversity, professional growth, and work-life balance.

Key Responsibilities

• Develop and execute strategic initiatives to optimize lending processes and drive growth in the Consumer and Community Bank division
• Oversee credit risk assessment and mitigation strategies for consumer lending products, ensuring compliance with internal policies and regulatory standards
• Lead cross-functional teams to implement efficiency improvements, leveraging technology and data analytics to reduce operational costs
• Collaborate with senior executives to align lending strategies with broader JP Morgan Chase business objectives
• Monitor key performance metrics related to loan origination, portfolio health, and customer satisfaction
• Identify emerging risks and opportunities in the consumer banking landscape, providing actionable insights to leadership
• Foster partnerships with community organizations to enhance inclusive banking practices and support local economic development
• Drive innovation in product offerings, such as digital lending tools, to meet evolving customer needs
• Ensure adherence to all applicable laws and regulations, including fair lending and anti-discrimination policies

Required Qualifications

• Bachelor's degree in Finance, Business Administration, Economics, or a related field; advanced degree (MBA or Master's) preferred
• 10+ years of experience in consumer banking, credit risk management, or lending operations within the financial services industry
• Proven track record in driving strategic initiatives that enhance lending efficiency and support business growth
• Deep knowledge of regulatory requirements including Dodd-Frank, Basel III, and consumer protection laws relevant to U.S. banking
• Experience leading cross-functional teams in a large-scale financial institution
• Strong analytical skills with proficiency in financial modeling and risk assessment tools
• Ability to thrive in a fast-paced, high-stakes environment with a focus on innovation in consumer and community banking

Preferred Qualifications

• Experience at a major financial institution like JP Morgan Chase or similar, with exposure to consumer lending portfolios
• Certification in credit risk management (e.g., FRM or CFA)
• Background in digital transformation projects for banking efficiency
• Prior leadership in community banking initiatives or partnerships
• Familiarity with data analytics platforms used in financial services

Required Skills

• Strategic planning and execution
• Credit risk analysis and modeling
• Financial forecasting and budgeting
• Regulatory compliance and reporting
• Leadership and team management
• Data analytics and visualization (e.g., SQL, Tableau)
• Project management methodologies (e.g., Agile, Six Sigma)
• Stakeholder communication and negotiation
• Innovation in fintech and digital banking
• Risk management frameworks
• Customer-centric problem-solving
• Proficiency in Microsoft Office Suite and financial software
• Adaptability to changing market conditions
• Ethical decision-making in high-pressure scenarios
• Cross-functional collaboration

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching
• Paid time off, including vacation, sick days, and parental leave
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Employee stock purchase plan and financial wellness resources
• Wellness programs including gym memberships and mental health support
• Flexible work arrangements and relocation assistance for eligible roles

JP Morgan Chase is an equal opportunity employer.