Consumer Bank Product Partner Planning & Engagement Lead

Location: Jersey City, NJ, United States

Job Family: Product Portfolio & Delivery

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a strong emphasis on innovation in consumer banking. The Consumer Bank Product Partner Planning & Engagement Lead role within our Product Portfolio & Delivery team is pivotal in shaping the future of our consumer offerings. Based in Jersey City, NJ, this position involves leading strategic planning and engagement efforts to optimize our product portfolio, including checking, savings, credit, and digital banking solutions. You will partner closely with internal teams and external collaborators to drive initiatives that enhance customer experiences and support our mission to deliver world-class financial services in a competitive landscape. In this role, you will spearhead the development of product roadmaps, facilitate stakeholder alignments, and leverage data-driven insights to identify growth opportunities. Your responsibilities will include analyzing market trends, ensuring compliance with stringent banking regulations, and fostering partnerships that accelerate product delivery. As a key contributor to JP Morgan Chase's consumer bank, you will engage with senior leaders to align planning efforts with broader organizational goals, ultimately contributing to sustainable revenue growth and customer satisfaction in the dynamic financial services industry. We seek a strategic thinker with deep expertise in consumer banking who thrives in a fast-paced, collaborative environment. This position offers the chance to influence high-impact projects at one of the world's most admired financial institutions, where your leadership in planning and engagement will directly impact millions of customers. Join JP Morgan Chase to advance your career while helping us redefine banking for the digital age.

Key Responsibilities

• Develop and execute strategic planning for consumer banking product partnerships, aligning with JP Morgan Chase's overall business objectives
• Lead engagement initiatives with internal stakeholders, including product, technology, and compliance teams, to ensure seamless product delivery
• Collaborate with external partners and vendors to enhance consumer banking offerings, such as mobile apps and payment solutions
• Analyze product performance metrics and market data to recommend portfolio adjustments and innovation opportunities
• Facilitate cross-functional workshops and planning sessions to drive product roadmap development
• Monitor regulatory changes and ensure all planning and engagement activities comply with banking standards
• Build and maintain relationships with key executives to support consumer bank growth strategies
• Oversee budgeting and resource allocation for product partner initiatives
• Identify risks and opportunities in consumer banking trends, providing actionable insights to leadership
• Champion customer-centric approaches in all product planning and engagement efforts

Required Qualifications

• Bachelor's degree in Business, Finance, Marketing, or a related field; advanced degree preferred
• Minimum of 8-10 years of experience in product management, planning, or engagement roles within the financial services industry
• Proven track record of leading cross-functional teams in consumer banking product initiatives at a large financial institution
• Strong understanding of consumer banking products such as checking, savings, credit cards, and digital banking solutions
• Experience with strategic planning, stakeholder engagement, and performance metrics in a regulated environment like banking
• Demonstrated ability to analyze market trends and drive product portfolio optimization
• Excellent communication and presentation skills for interacting with senior executives and external partners

Preferred Qualifications

• MBA or equivalent advanced degree with a focus on finance or strategy
• Prior experience at JP Morgan Chase or a similar global bank in consumer banking operations
• Knowledge of regulatory requirements such as Dodd-Frank, GDPR, or CCPA in financial product delivery
• Experience with agile methodologies and product lifecycle management tools
• Background in data analytics and customer engagement strategies for digital banking platforms

Required Skills

• Strategic planning and execution
• Stakeholder management and relationship building
• Product portfolio management
• Financial analysis and market research
• Cross-functional team leadership
• Regulatory compliance knowledge in banking
• Data analytics and performance metrics
• Agile project management methodologies
• Customer engagement and UX principles
• Presentation and communication skills
• Risk assessment and mitigation
• Budgeting and resource allocation
• Innovation and trend forecasting
• Digital banking technologies
• Problem-solving and decision-making

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching
• Paid time off including vacation, sick days, and parental leave
• Professional development programs and tuition reimbursement for advanced education
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at JP Morgan Chase locations
• Flexible work arrangements including hybrid options in Jersey City, NJ

JP Morgan Chase is an equal opportunity employer.