Content Design Senior Associate

Location: Brooklyn, NY, United States

Job Family: User Experience Design

About the Role

At JPMorgan Chase, we are at the forefront of transforming the financial services landscape through innovative digital experiences. As a Content Design Senior Associate in our User Experience Design team based in Brooklyn, NY, you will play a pivotal role in crafting compelling, user-centric content that powers our banking, investment, and payment products. Your expertise will help shape how millions of customers interact with our platforms, ensuring every word enhances trust, simplifies complex financial decisions, and drives engagement in a highly regulated industry. This position offers the opportunity to work on high-impact projects that blend creativity with strategic insight, contributing to JPMorgan Chase's mission of enabling economic opportunity for all. In this role, you will collaborate closely with multidisciplinary teams to develop content strategies that align with business goals and user needs. From writing microcopy for mobile apps to architecting onboarding flows for new account holders, your work will directly influence customer satisfaction and retention. You will navigate the nuances of financial services, incorporating compliance requirements like those from the FDIC and FINRA, while advocating for inclusive design that serves diverse global audiences. Expect to engage in user research, content iteration based on data-driven insights, and cross-functional partnerships to deliver seamless experiences across web, mobile, and emerging channels. JPMorgan Chase values innovation and professional growth, providing a supportive environment where your contributions can scale globally. Join us to leverage your passion for content design in a dynamic setting that combines cutting-edge technology with the stability of one of the world's leading financial institutions. This senior associate position is ideal for a seasoned professional ready to elevate customer experiences and advance their career in fintech UX.

Key Responsibilities

• Develop and refine user-facing content for digital products, ensuring clarity, accuracy, and alignment with JPMorgan Chase's brand voice
• Collaborate with product managers, UX designers, and engineers to integrate content seamlessly into banking apps, websites, and customer portals
• Conduct content audits and user testing to optimize messaging for financial services like loans, investments, and account management
• Ensure all content complies with regulatory standards, including risk disclosures and anti-money laundering guidelines
• Create content strategies that enhance customer trust and engagement in a competitive financial landscape
• Iterate on content based on analytics, A/B testing, and stakeholder feedback to drive better user outcomes
• Mentor junior team members on content design best practices within the UX team
• Contribute to the evolution of design systems that support scalable content across JPMorgan Chase's global platforms
• Partner with legal and compliance teams to review and approve content for high-stakes financial products

Required Qualifications

• Bachelor's degree in Design, Human-Computer Interaction, Communications, or a related field
• 5+ years of experience in content design, content strategy, or UX writing within a digital product environment
• Proven track record of collaborating with cross-functional teams to deliver user-centered content for financial products or services
• Strong understanding of financial services regulations and compliance requirements, such as SEC guidelines and data privacy standards
• Experience using content design tools and methodologies to create clear, accessible content for diverse audiences
• Demonstrated ability to conduct user research and iterate on content based on feedback in a fast-paced setting
• Portfolio showcasing content design work that has directly improved user engagement and satisfaction

Preferred Qualifications

• Advanced degree in UX Design, Information Architecture, or a related discipline
• Experience in the financial services industry, particularly with banking or investment platforms
• Familiarity with agile development processes and working in large-scale enterprise environments like JPMorgan Chase
• Knowledge of accessibility standards (e.g., WCAG) and inclusive design practices for global user bases
• Previous work on mobile and web applications tailored to financial literacy and customer onboarding

Required Skills

• Expertise in content design principles and UX writing
• Proficiency with tools like Figma, Adobe XD, or Sketch for content prototyping
• Strong editing and copywriting skills for concise, error-free financial content
• Knowledge of HTML/CSS for basic content implementation in web environments
• Analytical skills for interpreting user data and metrics (e.g., Google Analytics)
• Collaboration and communication skills for cross-functional teamwork
• Understanding of financial terminology and customer pain points in banking
• Research skills, including user interviews and usability testing
• Attention to detail for compliance and accuracy in regulated content
• Adaptability to agile methodologies and iterative design processes
• Empathy for diverse user needs, including non-native English speakers
• Project management skills to handle multiple content initiatives
• Familiarity with SEO and content optimization for digital platforms
• Creative problem-solving for complex financial user journeys

Benefits

• Comprehensive health care coverage including medical, dental, and vision plans
• 401(k) Savings Plan with company matching contributions up to 6% of eligible pay
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development programs and tuition reimbursement for career growth
• Employee stock purchase plan and performance-based bonuses
• Wellness initiatives, including gym memberships and mental health resources
• Flexible work arrangements, including hybrid options in Brooklyn, NY
• Retirement planning services and financial wellness tools tailored to employees

JP Morgan Chase is an equal opportunity employer.