Content Design Senior Associate

Location: Columbus, OH, United States

Job Family: User Experience Design

About the Role

At JPMorgan Chase, we are at the forefront of transforming financial services through innovative technology and customer-centric design. As a Content Design Senior Associate in our Engineering Services & Platforms team, you will play a pivotal role in shaping seamless digital experiences for millions of clients. Based in Columbus, OH, this position within the User Experience Design category involves crafting compelling, compliant content that powers our banking platforms, from mobile apps to enterprise tools. You will contribute to initiatives that enhance user trust and efficiency in areas like wealth management, payments, and investment services, ensuring our content resonates with diverse audiences while upholding the highest standards of security and regulatory adherence. Your day-to-day will focus on collaborating with multidisciplinary teams to ideate, create, and refine content that drives meaningful interactions. This includes developing microcopy for transaction interfaces, instructional guides for complex financial products, and personalized messaging that simplifies decision-making for retail and corporate clients. Leveraging your expertise in content strategy, you will conduct audits, gather user insights, and iterate based on data to optimize journeys, reducing friction in critical touchpoints like account openings or fraud alerts. At JPMorgan Chase, your work will directly impact how clients engage with our global financial ecosystem, fostering loyalty through intuitive and empathetic design. We seek a passionate professional who thrives in a fast-paced, innovative environment. With a strong foundation in UX principles and financial domain knowledge, you will mentor emerging talent and advocate for best practices in content governance. Joining JPMorgan Chase means being part of a supportive culture that values work-life balance, continuous learning, and inclusive innovation. If you are excited to elevate customer experiences in one of the world's leading financial institutions, this role offers the opportunity to make a lasting difference.

Key Responsibilities

• Develop and refine user-facing content for digital platforms in Engineering Services & Platforms, ensuring clarity, engagement, and compliance with JPMorgan Chase's brand voice
• Collaborate with UX designers, product owners, and engineering teams to create intuitive content strategies that enhance customer experiences in financial services
• Conduct user research and content audits to identify opportunities for improving accessibility and usability in banking apps and websites
• Write, edit, and iterate on microcopy, error messages, and instructional content tailored to diverse customer segments including retail and institutional clients
• Ensure all content adheres to financial regulations, data privacy standards (e.g., GDPR, CCPA), and inclusive design principles
• Partner with legal and compliance teams to review content for risk mitigation in high-stakes financial environments
• Analyze content performance metrics using tools like Google Analytics to optimize user journeys and drive adoption of digital banking features
• Mentor junior content designers and contribute to the evolution of content design practices within JPMorgan Chase's innovation ecosystem
• Prototype and test content variations to support A/B testing in agile sprints for platform enhancements

Required Qualifications

• Bachelor's degree in Design, Human-Computer Interaction, Communications, or a related field
• 5+ years of experience in content design, content strategy, or UX writing within a digital product environment
• Proven track record of collaborating with cross-functional teams including product managers, engineers, and researchers
• Strong understanding of financial services user needs, accessibility standards, and regulatory compliance (e.g., SEC, FINRA guidelines)
• Experience with content management systems and design tools used in agile development cycles
• Excellent written and verbal communication skills with a portfolio showcasing financial or customer-facing content projects

Preferred Qualifications

• Advanced degree in UX Design or Information Architecture
• Experience in the banking or fintech sector, particularly with mobile or web applications for retail banking
• Familiarity with AI-driven content personalization tools
• Certification in content strategy (e.g., from Content Marketing Institute) or UX research methodologies

Required Skills

• Content strategy and UX writing
• User research and personas development
• Agile methodologies and sprint planning
• Figma, Adobe XD, or similar prototyping tools
• HTML/CSS basics for content integration
• Analytics tools (e.g., Google Analytics, Mixpanel)
• Accessibility standards (WCAG 2.1)
• Financial regulatory knowledge (SEC, FINRA)
• Cross-functional collaboration
• Problem-solving in complex user scenarios
• Attention to detail for error-free content
• Stakeholder communication and presentation
• Content management systems (e.g., Contentful, Drupal)
• A/B testing and user feedback analysis
• Inclusive design principles for diverse audiences

Benefits

• Comprehensive health, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with generous company matching up to 6%
• Paid time off including vacation, sick days, and parental leave (up to 16 weeks for new parents)
• Professional development stipend for certifications, conferences, and advanced training in UX and financial tech
• Employee stock purchase plan and annual bonus opportunities tied to performance
• Wellness programs including gym memberships, mental health support, and onsite fitness centers in Columbus
• Flexible hybrid work arrangements with remote options and modern office facilities
• Tuition reimbursement for relevant degrees or courses in design and technology

JP Morgan Chase is an equal opportunity employer.