Content Design Senior Associate, Employee Experience

Location: Columbus, OH, United States

Job Family: User Experience Design

About the Role

At JP Morgan Chase, we are at the forefront of reimagining employee experiences in the financial services industry, and we're seeking a Content Design Senior Associate to join our Employee Experience team in Columbus, OH. In this role, you will play a pivotal part in crafting compelling, user-centered content that empowers our global workforce to navigate complex financial tools and services with ease. As a leading financial institution, we value innovation and precision, and your expertise will help shape digital products that not only meet regulatory standards but also foster a seamless and engaging experience for employees handling everything from client transactions to risk management. Your day-to-day will involve collaborating closely with UX designers, product managers, and engineering teams to develop content strategies that simplify intricate banking concepts into accessible language. You'll conduct thorough user research, audit existing content for clarity and compliance with financial regulations like those from the SEC and FINRA, and create everything from instructional guides to intuitive interface copy. By leveraging tools like Figma and analytics platforms, you'll prototype and refine content flows that enhance productivity and satisfaction among our diverse employee base, ensuring inclusivity and adherence to JP Morgan Chase's commitment to ethical, transparent communication in finance. This position offers the opportunity to grow within a dynamic team at one of the world's largest banks, contributing to initiatives that directly impact how employees interact with cutting-edge financial technologies. If you have a passion for blending creativity with the rigor of the financial sector, join us in Columbus to drive meaningful improvements in employee experience and help JP Morgan Chase continue leading in user-centered design.

Key Responsibilities

• Develop and refine content strategies that enhance employee experiences across JP Morgan Chase's digital platforms, focusing on clarity and engagement in financial tools
• Collaborate with UX designers and product teams to create intuitive, user-centered content for employee portals, training modules, and internal applications
• Conduct user research and content audits to identify opportunities for improving accessibility and comprehension in financial services contexts
• Write, edit, and optimize content including microcopy, tooltips, error messages, and instructional guides tailored to banking operations
• Ensure all content complies with JP Morgan Chase's brand guidelines, legal standards, and financial regulations such as SEC and FINRA requirements
• Partner with stakeholders to localize content for global teams while maintaining consistency in employee experience
• Analyze content performance metrics using tools like Google Analytics to iterate on designs that drive better user adoption
• Mentor junior content designers and contribute to the evolution of content design practices within the Employee Experience team
• Prototype content flows using tools like Figma to simulate employee interactions with financial systems
• Advocate for inclusive content practices that support diverse employee needs in a multinational financial institution

Required Qualifications

• Bachelor's degree in Design, Human-Computer Interaction, Communications, or a related field
• 5+ years of experience in content design, content strategy, or user experience writing
• Proven track record of creating user-centered content for digital products in a fast-paced environment
• Strong understanding of financial services and regulatory requirements for content in banking and wealth management
• Experience collaborating with cross-functional teams including product managers, designers, and engineers
• Proficiency in content management systems and design tools relevant to enterprise environments
• Excellent command of English with the ability to simplify complex financial concepts for diverse audiences

Preferred Qualifications

• Advanced degree in UX Design, Information Architecture, or a related discipline
• Experience in the financial services industry, particularly with employee-facing tools or customer digital experiences
• Familiarity with accessibility standards (e.g., WCAG) and inclusive design practices
• Previous work at a large-scale financial institution or tech company handling sensitive data
• Certification in content strategy or UX writing from recognized organizations like the Content Marketing Institute

Required Skills

• Content design and strategy
• UX writing and microcopy creation
• User research and testing methodologies
• Knowledge of financial regulations (e.g., GDPR, SEC)
• Collaboration and stakeholder management
• Proficiency in Figma, Adobe XD, or similar prototyping tools
• Content management systems (e.g., Adobe Experience Manager)
• Analytical skills for metrics and A/B testing
• Inclusive design and accessibility expertise
• Strong editing and proofreading abilities
• Agile development processes
• Communication and presentation skills
• Problem-solving in complex enterprise environments
• Adaptability to evolving financial technologies
• Attention to detail in high-stakes content

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities with tuition reimbursement and internal training programs
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at Columbus campus
• Flexible hybrid work arrangements to support work-life balance

JP Morgan Chase is an equal opportunity employer.