Content Design Senior Associate

Location: New York, NY, United States

Job Family: User Experience Design

About the Role

At JPMorgan Chase, we are at the forefront of redefining wealth management through innovative digital experiences that empower clients to achieve their financial goals with confidence. As a Content Design Senior Associate in our Wealth Management division, you will play a pivotal role in crafting compelling, user-centered content that simplifies intricate financial products and services. Based in our vibrant New York, NY office, you will collaborate with multidisciplinary teams to design content for mobile apps, web platforms, and client portals, ensuring every interaction builds trust and drives satisfaction in a highly regulated industry. Your responsibilities will span the full content lifecycle, from ideation and research to iteration and optimization. You will translate complex wealth management concepts—such as investment strategies, retirement planning, and portfolio management—into clear, accessible language that resonates with high-net-worth individuals and advisors alike. By leveraging user insights and data analytics, you will refine content to enhance engagement metrics, reduce friction in user journeys, and comply with stringent SEC and FINRA regulations. This role demands a blend of creativity and precision, as you work alongside UX researchers, product managers, and engineers in an agile environment to deliver seamless experiences that differentiate JPMorgan Chase in the competitive financial services landscape. We seek a passionate content designer who thrives on innovation and user empathy, with a proven ability to influence product outcomes through strategic content. Joining JPMorgan Chase means becoming part of a global leader committed to fostering an inclusive culture and providing unparalleled professional growth opportunities. If you are excited to drive customer confidence through thoughtful design in wealth management, this position offers the chance to make a meaningful impact on millions of clients' financial futures.

Key Responsibilities

• Develop and refine user-facing content for Wealth Management digital platforms to enhance clarity, trust, and engagement
• Collaborate with UX designers, product owners, and stakeholders to align content strategy with business goals and customer needs
• Conduct user research and testing to iterate on content that simplifies complex financial concepts for diverse audiences
• Ensure all content adheres to JPMorgan Chase's brand voice, legal standards, and accessibility requirements
• Create wireframes, prototypes, and style guides for content elements in mobile and web applications
• Analyze content performance metrics to optimize user satisfaction and drive key behaviors like account openings or investment actions
• Partner with legal and compliance teams to review and approve financial content for accuracy and regulatory compliance
• Mentor junior content designers and contribute to team best practices in a fast-paced agile environment
• Innovate content solutions that build customer confidence in JPMorgan Chase's wealth management services

Required Qualifications

• Bachelor's degree in Design, Human-Computer Interaction, Communications, or a related field
• 5+ years of experience in content design, UX writing, or similar roles within digital product teams
• Proven track record of creating user-centered content for financial services or complex enterprise applications
• Strong understanding of accessibility standards (e.g., WCAG) and inclusive design principles
• Experience collaborating with cross-functional teams including product managers, engineers, and researchers
• Portfolio demonstrating content design work that drives user engagement and satisfaction in high-stakes environments

Preferred Qualifications

• Advanced degree in UX Design, Information Architecture, or a related discipline
• Experience in the financial services industry, particularly wealth management or banking applications
• Familiarity with regulatory compliance in content creation, such as SEC guidelines for financial disclosures
• Proficiency in content management systems used in enterprise settings, like Adobe Experience Manager

Required Skills

• Content strategy and user experience writing
• Knowledge of financial terminology and wealth management concepts
• Proficiency in design tools like Figma, Sketch, or Adobe XD
• Experience with prototyping tools such as InVision or Framer
• Strong editing and proofreading skills for clarity and conciseness
• Analytical skills for interpreting user data and A/B testing results
• Collaboration and communication in cross-functional teams
• Understanding of SEO and content optimization for digital platforms
• Familiarity with agile methodologies and Jira or similar tools
• Attention to detail in regulatory-compliant content creation
• Empathy-driven design thinking for diverse user personas
• Project management for content deliverables
• Adaptability in a dynamic financial services environment
• Creative problem-solving for complex user journeys

Benefits

• Comprehensive health care coverage including medical, dental, and vision plans
• 401(k) Savings Plan with company match up to 6% of eligible compensation
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development programs and tuition reimbursement for career growth
• Wellness programs with gym memberships, mental health support, and financial wellness resources
• Employee stock purchase plan and performance-based bonuses
• Flexible work arrangements, including hybrid options in New York, NY
• JPMorgan Chase Foundation matching for charitable contributions

JP Morgan Chase is an equal opportunity employer.