Content Designer, Vice President - Employee Tools

Location: Columbus, OH, United States

Job Family: User Experience Design

About the Role

At JP Morgan Chase, we are at the forefront of transforming the employee experience through innovative digital tools that empower our global workforce in the dynamic financial services industry. As a Content Designer, Vice President - Employee Tools, you will play a pivotal role in elevating how our employees interact with internal platforms, from productivity suites to compliance-driven applications. Based in our Columbus, OH office, you will craft strategic content that not only simplifies complex financial workflows but also ensures adherence to stringent regulatory standards, fostering a seamless and engaging user journey for thousands of team members worldwide. In this senior-level position within the User Experience Design category, your responsibilities will span the full content lifecycle, from ideation and research to iteration and measurement. You will collaborate closely with product, engineering, and legal teams to develop intuitive microcopy, onboarding guides, and error messaging that reduce friction in employee tools critical to banking operations, risk management, and client services. By leveraging user insights and industry best practices, you will drive content initiatives that boost tool adoption, enhance accessibility, and support JP Morgan's commitment to an inclusive workplace culture. This role offers a unique opportunity to influence the future of employee digital experiences at one of the world's leading financial institutions. With access to cutting-edge resources and a supportive team environment, you will contribute to high-impact projects that align with our core values of innovation, integrity, and client focus. If you are passionate about content design in a regulated sector and eager to make a tangible difference in employee satisfaction, join us in redefining how JP Morgan Chase equips its people for success.

Key Responsibilities

• Develop and refine content strategies for employee tools to enhance usability and engagement across JP Morgan Chase's internal platforms
• Create clear, concise, and compliant microcopy, tooltips, and instructional content for financial applications used by global teams
• Collaborate with UX designers and product teams to ensure content aligns with user needs and business objectives in a regulated environment
• Conduct user research and content audits to identify gaps in employee tool experiences and propose data-driven improvements
• Advocate for inclusive design principles, ensuring content is accessible and culturally sensitive for a diverse workforce
• Partner with legal and compliance teams to review and approve content that adheres to financial industry standards
• Measure the impact of content changes on user satisfaction and tool adoption through metrics and feedback
• Mentor junior content designers and contribute to the evolution of JP Morgan's design system for employee experiences
• Stay abreast of industry trends in content design and integrate innovative approaches to elevate the employee digital ecosystem

Required Qualifications

• Bachelor's degree in Design, Human-Computer Interaction, Communications, or a related field
• 7+ years of experience in content design, content strategy, or UX writing within a digital product environment
• Proven track record of creating user-centered content for enterprise software or employee tools
• Strong understanding of financial services regulations and compliance requirements for internal communications
• Experience collaborating with cross-functional teams including product managers, engineers, and legal stakeholders
• Portfolio demonstrating content design work that improves user engagement and accessibility

Preferred Qualifications

• Advanced degree in UX Design, Information Architecture, or a related discipline
• Experience in the financial services industry, particularly with employee productivity tools
• Familiarity with agile methodologies and design systems used in large-scale tech environments
• Certification in content strategy or UX writing from recognized organizations like the Content Marketing Institute

Required Skills

• Expertise in content design tools like Figma, Adobe XD, or Sketch
• Proficiency in UX writing and microcopy best practices
• Strong knowledge of accessibility standards (WCAG) and inclusive language
• Experience with content management systems (CMS) and prototyping tools
• Analytical skills for user research and A/B testing of content
• Excellent written and verbal communication for stakeholder collaboration
• Understanding of financial terminology and regulatory compliance (e.g., SEC, FINRA)
• Agile and scrum methodologies for iterative design processes
• Project management skills to handle multiple initiatives
• Empathy and user-centered thinking for employee experience optimization
• Attention to detail in editing and proofreading financial content
• Adaptability to fast-paced, high-stakes environments
• Technical aptitude for integrating content with APIs and backend systems

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities through internal training and tuition reimbursement
• Wellness programs including gym memberships and mental health support
• Employee stock purchase plan and financial planning services
• Flexible work arrangements and hybrid office options in Columbus, OH

JP Morgan Chase is an equal opportunity employer.