Content Foundation Transformation – Executive Director

Location: New York, NY, United States

Job Family: Marketing Strategy

About the Role

At JP Morgan Chase, we are at the forefront of transforming financial services through innovative technology and strategic leadership. The Content Foundation Transformation – Executive Director role within our Marketing Strategy team is pivotal in leveraging AI to revolutionize content operations across our global enterprise. Based in New York, NY, this position reports to senior marketing leadership and involves spearheading initiatives that enhance content strategy, ensure unwavering compliance with financial regulations, promote reuse to drive efficiency, and foster seamless collaboration among our diverse business lines, including Commercial Banking, Corporate & Investment Bank, and Consumer & Community Banking. As a key player in our digital evolution, you will champion AI-driven solutions to create scalable, personalized content experiences that support our clients' financial journeys while mitigating risks in a highly regulated landscape. In this executive role, you will lead a team of content strategists, AI specialists, and operations experts to build a robust content foundation that aligns with JP Morgan Chase's commitment to innovation and client-centricity. Responsibilities include architecting AI-powered workflows for content lifecycle management, from ideation to distribution, ensuring all outputs adhere to SEC, FINRA, and data privacy standards. You will collaborate with technology, legal, and business units to integrate advanced tools like natural language processing for content generation and analytics platforms for performance tracking. By optimizing content reuse, you will reduce operational costs and accelerate time-to-market for marketing campaigns that resonate with our institutional and retail clients, ultimately contributing to revenue growth and enhanced brand trust in the competitive financial services sector. We seek a visionary leader with deep expertise in AI applications within content operations and a proven track record in financial services transformation. This role offers the opportunity to shape the future of how JP Morgan Chase delivers value through intelligent content ecosystems, driving strategic partnerships and measurable business impact. Join us in New York to lead this transformative initiative and be part of a firm renowned for its technological prowess and global influence in finance.

Key Responsibilities

• Develop and execute a comprehensive AI-driven content operations strategy aligned with JP Morgan Chase's global business objectives
• Lead the transformation of content foundations to enhance reuse, compliance, and efficiency across all lines of business including Investment Banking, Consumer & Community Banking, and Asset & Wealth Management
• Collaborate with cross-functional stakeholders to integrate AI technologies for content creation, curation, and distribution while ensuring regulatory adherence
• Oversee the implementation of content management systems (CMS) and AI platforms to optimize workflows and reduce redundancies
• Drive innovation in content personalization using AI analytics to improve client engagement in financial services
• Monitor and report on key performance metrics for content operations, including ROI, compliance rates, and reuse efficiency
• Foster a culture of collaboration by establishing governance frameworks for content across JP Morgan Chase's diverse teams
• Identify emerging AI trends in financial marketing and recommend adoption strategies to senior leadership
• Ensure all content initiatives comply with JP Morgan Chase's risk management and ethical AI guidelines

Required Qualifications

• Bachelor's degree in Marketing, Business Administration, Computer Science, or a related field; advanced degree (MBA or Master's) preferred
• 10+ years of experience in content management, digital transformation, or marketing operations within the financial services industry
• Proven leadership experience in AI-driven initiatives, with a track record of implementing content strategy at scale in a regulated environment
• Deep understanding of compliance requirements such as SEC regulations, GDPR, and financial data privacy standards
• Experience leading cross-functional teams across global business lines in a large financial institution
• Demonstrated ability to drive content reuse and operational efficiency in high-stakes, collaborative settings

Preferred Qualifications

• Experience with AI tools for content generation and management, such as machine learning models for personalization in banking
• Prior roles at a major financial institution like JP Morgan Chase, focusing on digital content ecosystems
• Certification in AI ethics or content governance (e.g., from DAMA or similar)
• Background in agile methodologies applied to content operations transformation

Required Skills

• AI and machine learning expertise for content automation
• Strategic planning and execution in marketing operations
• Compliance and regulatory knowledge in financial services
• Content management systems (e.g., Adobe Experience Manager, Sitecore)
• Data analytics and AI-driven insights (e.g., Python, Tableau)
• Cross-functional leadership and stakeholder management
• Agile project management methodologies
• Digital transformation experience in regulated industries
• Content strategy development and reuse optimization
• Risk assessment and ethical AI governance
• Communication and presentation skills for executive audiences
• Problem-solving in complex, global environments
• Familiarity with financial products and client needs
• Innovation mindset for emerging technologies

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company match
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities through JP Morgan Chase's internal training programs and tuition reimbursement
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at New York locations
• Flexible work arrangements including hybrid options post-transformation initiatives

JP Morgan Chase is an equal opportunity employer.