Control Manager for Marketing and Communications - Vice President

Location: New York, NY, United States

Job Family: Program Management

About the Role

At JP Morgan Chase, we are at the forefront of redefining the future of financial services through innovation and integrity. As a Control Manager for Marketing and Communications at the Vice President level, you will play a pivotal role in safeguarding our brand while enabling bold marketing strategies that drive client engagement and business growth. Based in our dynamic New York office, you will lead efforts to cultivate a proactive risk and control environment within the Marketing & Communications division, ensuring that all activities—from digital campaigns to corporate communications—align with regulatory standards and our firm's unwavering commitment to ethical practices. This position demands a strategic thinker who can balance risk mitigation with the agility needed in a fast-evolving financial landscape, collaborating closely with global teams to protect JP Morgan Chase's reputation as a trusted leader in banking and investment services. Your core responsibilities will include designing and overseeing comprehensive control programs tailored to the unique risks of marketing and communications in the financial sector, such as compliance with advertising regulations, data privacy in client outreach, and crisis communication protocols. You will conduct regular risk assessments, implement testing mechanisms, and drive remediation initiatives to address potential vulnerabilities, all while leveraging data analytics to anticipate emerging threats like cybersecurity in social media or AI-generated content. Reporting to senior risk leadership, you will provide insightful recommendations that influence decision-making at the executive level, ensuring our marketing efforts not only comply with laws like those from the SEC and FINRA but also enhance operational resilience across our asset and wealth management, consumer banking, and corporate sectors. Joining JP Morgan Chase means becoming part of a world-class institution that values diversity, innovation, and professional growth. In this role, you will have the opportunity to mentor teams, contribute to firm-wide risk initiatives, and advance your career in a supportive environment that prioritizes work-life balance and continuous learning. If you are passionate about risk management in high-impact areas and eager to make a tangible difference in one of the world's leading financial services firms, this position offers the platform to excel and innovate.

Key Responsibilities

• Lead the development and implementation of a robust control framework for Marketing & Communications to identify, assess, and mitigate operational, regulatory, and reputational risks
• Collaborate with senior stakeholders across Marketing, Communications, Legal, and Compliance teams to ensure alignment with JP Morgan Chase's enterprise risk management standards
• Oversee the monitoring and testing of key controls, including those related to campaign approvals, vendor management, and digital content dissemination
• Drive proactive risk identification through scenario analysis, trend monitoring, and integration of emerging risks like AI-driven marketing or social media compliance
• Manage the reporting of risk metrics and control effectiveness to executive leadership and regulatory bodies
• Foster a culture of risk awareness by providing training and guidance to Marketing & Communications teams on control best practices
• Lead remediation efforts for control deficiencies, ensuring timely resolution and lessons learned integration
• Support audit processes by preparing documentation and facilitating reviews specific to financial services marketing activities
• Innovate control processes by leveraging technology and analytics to enhance efficiency in a dynamic financial environment
• Ensure adherence to JP Morgan Chase's Code of Conduct and ethical standards in all marketing and communications initiatives

Required Qualifications

• Bachelor's degree in Finance, Business Administration, Risk Management, or a related field; advanced degree (MBA or Master's) preferred
• 8+ years of experience in risk management, control functions, or compliance within the financial services industry
• Proven track record in program management, particularly in marketing, communications, or operational risk areas
• Strong understanding of regulatory requirements such as those from the SEC, FINRA, and OCC relevant to financial marketing and communications
• Experience leading cross-functional teams in a large-scale financial institution like JP Morgan Chase
• Certification in risk management (e.g., CRISC, FRM) or equivalent professional qualification
• Ability to thrive in a fast-paced, high-stakes environment with a focus on proactive risk mitigation

Preferred Qualifications

• Experience in digital marketing controls or communications risk within banking or investment services
• Knowledge of JP Morgan Chase's internal risk frameworks and control methodologies
• Prior leadership role in audit or control management at a global financial firm
• Familiarity with data privacy regulations like GDPR and CCPA in the context of marketing campaigns
• Advanced proficiency in data analytics tools for risk assessment

Required Skills

• Risk assessment and control framework design
• Regulatory compliance knowledge (SEC, FINRA, OCC)
• Program and project management
• Stakeholder engagement and communication
• Data analysis and reporting (Excel, Tableau)
• Leadership and team management
• Problem-solving and critical thinking
• Attention to detail and process improvement
• Knowledge of financial services marketing regulations
• Proficiency in risk management tools (e.g., Archer, RSA Archer)
• Strategic planning and execution
• Adaptability to changing regulatory landscapes
• Strong ethical judgment and integrity
• Analytical mindset for scenario planning
• Interpersonal skills for cross-functional collaboration

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company match
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Wellness programs including gym memberships and mental health support
• Employee stock purchase plan and financial planning services
• Flexible work arrangements and commuter benefits for New York location

JP Morgan Chase is an equal opportunity employer.