Control Manager - Senior Associate

Location: OH, United States

Job Family: Control Officers

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a proud history of innovation and client service. The Control Manager - Senior Associate role within our US Personal Banking (USPB) division is pivotal in safeguarding our operations by ensuring robust risk management practices. Reporting to the Control Management team, you will focus on analyzing business processes, identifying key risks, and implementing effective controls to support our commitment to regulatory compliance and operational excellence. This position is based in Ohio, United States, and offers the opportunity to contribute to one of the world's most respected financial institutions, where your expertise will directly impact the safety and efficiency of our banking services. In this role, you will conduct in-depth assessments of USPB processes, such as deposit operations, lending, and customer onboarding, to pinpoint vulnerabilities and design targeted controls. You will collaborate closely with cross-functional teams, including compliance, audit, and business units, to test control effectiveness, remediate deficiencies, and monitor ongoing compliance with regulations like those from the OCC and FDIC. Utilizing data analytics and reporting tools, you will track key risk indicators and provide actionable insights to senior leadership, helping to mitigate potential issues before they escalate. Your work will align with JP Morgan Chase's enterprise-wide risk framework, emphasizing proactive risk management in a dynamic financial landscape. We seek a detail-oriented professional with a strong background in financial services risk and control. As a Senior Associate, you will mentor junior team members, lead control-related projects, and drive continuous improvement initiatives. This position not only demands technical proficiency but also the ability to foster a culture of accountability and ethical decision-making. Joining JP Morgan Chase means becoming part of a supportive community that values diversity, innovation, and professional growth, with opportunities to advance your career in a globally influential organization.

Key Responsibilities

• Perform detailed analysis of business processes within US Personal Banking to identify key risks and ensure effective controls are in place
• Develop and maintain control frameworks, including testing procedures and remediation plans for identified gaps
• Collaborate with business leaders and compliance teams to assess and mitigate operational risks in alignment with JP Morgan Chase's risk appetite
• Monitor regulatory changes and implement necessary updates to control processes to maintain compliance
• Conduct control self-assessments and support internal/external audits, providing documentation and insights as needed
• Analyze control effectiveness through metrics and reporting, recommending enhancements to improve risk management
• Facilitate training and awareness programs on control management best practices for USPB teams
• Partner with technology and data teams to leverage analytics for proactive risk identification
• Contribute to the development of policies and procedures that support JP Morgan Chase's commitment to ethical banking practices
• Report on control performance to senior management, highlighting trends and potential issues

Required Qualifications

• Bachelor's degree in Finance, Business Administration, Risk Management, or a related field
• Minimum of 5 years of experience in control management, risk assessment, or internal audit within the financial services industry
• Strong understanding of regulatory requirements such as OCC, FDIC, and Basel III frameworks
• Proven experience in analyzing business processes and identifying key risks in a banking environment
• Certification such as Certified Internal Auditor (CIA), Certified Risk Management Professional (CRMP), or equivalent
• Experience with control testing and remediation in a large financial institution
• Ability to work collaboratively in a fast-paced, matrixed organization

Preferred Qualifications

• Advanced degree (MBA or Master's) in Finance or Risk Management
• Prior experience at a major bank like JP Morgan Chase or similar
• Knowledge of US Personal Banking (USPB) operations and products
• Familiarity with data analytics tools for risk monitoring
• Experience leading cross-functional teams on control initiatives

Required Skills

• Risk assessment and control design
• Regulatory compliance knowledge
• Process analysis and mapping
• Data analytics and reporting
• Problem-solving and critical thinking
• Communication and stakeholder management
• Attention to detail and accuracy
• Project management
• Financial acumen
• Team collaboration
• Adaptability to changing regulations
• Proficiency in Microsoft Office Suite (Excel, PowerPoint)
• Experience with risk management software (e.g., Archer or similar)
• Analytical mindset for metrics-driven decisions
• Ethical judgment in high-stakes environments

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Employee stock purchase plan and financial wellness resources
• Wellness programs including gym memberships and mental health support
• Flexible work arrangements and hybrid work options where applicable

JP Morgan Chase is an equal opportunity employer.