Controls Manager - Banking Operations (all genders)

Location: Berlin, Germany

Job Family: Control Officers

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a proud history of innovation and client focus. We are seeking a passionate Controls Manager - Banking Operations (all genders) to join our team in Berlin, Germany. In this critical role within the Control Officers category, you will play a pivotal part in safeguarding our banking operations by designing and overseeing robust control mechanisms that align with our commitment to operational excellence and regulatory adherence. Reporting to the Head of Controls for EMEA Operations, you will ensure that our transaction processing, payments, and reconciliation activities are resilient against risks, supporting JP Morgan Chase's mission to deliver superior financial solutions to clients worldwide. Your primary focus will be on developing and maintaining an effective controls environment that mitigates operational, compliance, and financial risks. This includes performing in-depth assessments of processes, identifying vulnerabilities, and implementing targeted improvements to enhance efficiency and reduce exposure. You will collaborate closely with operations teams, risk partners, and compliance functions across Berlin and our global network, leveraging your expertise in financial regulations such as those from the ECB and BaFin. By monitoring key metrics and driving issue remediation, you will contribute to a proactive risk culture that upholds JP Morgan Chase's high standards of integrity and reliability in the competitive banking landscape. We value professionals who thrive in dynamic settings and bring a blend of technical acumen and interpersonal skills to foster collaboration. As a Controls Manager, you will lead initiatives to integrate advanced analytics and automation into our control processes, ensuring we remain agile in an evolving regulatory environment. This role offers the opportunity to grow within one of the world's most respected financial institutions, with exposure to cutting-edge projects that shape the future of banking operations in Europe and beyond.

Key Responsibilities

• Develop, implement, and maintain a robust controls framework for banking operations to mitigate risks and ensure compliance with JP Morgan Chase policies and regulatory requirements
• Conduct regular control assessments, testing, and validation to identify gaps and recommend enhancements in operational processes
• Collaborate with cross-functional teams in Berlin and global hubs to integrate controls into daily banking activities, including payments, settlements, and client onboarding
• Monitor key risk indicators (KRIs) and operational metrics, providing timely reporting to senior management and the firm's Control Management governance structure
• Lead remediation efforts for control deficiencies, tracking issue resolution and ensuring sustainable fixes
• Support audit processes by preparing documentation, responding to inquiries, and implementing audit recommendations
• Foster a culture of risk awareness through training and communication initiatives for operations staff
• Stay abreast of evolving regulatory landscapes in the EU and contribute to policy updates at JP Morgan Chase
• Manage a team of control analysts, providing guidance and performance feedback to drive excellence
• Utilize technology and automation tools to streamline control monitoring and reporting efficiencies

Required Qualifications

• Bachelor's degree in Finance, Business Administration, Risk Management, or a related field
• Minimum of 5-7 years of experience in controls management, risk assessment, or internal audit within the financial services industry
• Proven track record in managing operational controls in banking operations, including compliance with regulatory frameworks like Basel III and GDPR
• Strong understanding of banking operations processes such as transaction processing, payments, and reconciliation
• Experience with control testing, issue remediation, and reporting to senior management
• Fluency in English and German, with excellent written and verbal communication skills
• Relevant certifications such as Certified Internal Auditor (CIA) or Certified Risk Management Professional (CRMP)

Preferred Qualifications

• Advanced degree (Master's or MBA) in Finance or Risk Management
• Experience working in a multinational bank like JP Morgan Chase, with exposure to global operations
• Knowledge of European banking regulations and anti-money laundering (AML) standards
• Prior leadership role in a controls or compliance team
• Familiarity with data analytics tools for risk monitoring

Required Skills

• Expertise in risk management and internal controls frameworks
• Proficiency in regulatory compliance for financial services
• Strong analytical and problem-solving abilities
• Excellent stakeholder management and collaboration skills
• Attention to detail and accuracy in reporting
• Leadership and team management experience
• Knowledge of banking operations and processes
• Familiarity with tools like Excel, Tableau, or Alteryx for data analysis
• Effective communication, both written and verbal
• Adaptability to fast-paced, dynamic environments
• Understanding of cybersecurity controls in operations
• Project management skills for remediation initiatives
• Ethical judgment and integrity in handling sensitive data
• Multilingual capabilities in English and German
• Strategic thinking for long-term risk mitigation

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance coverage
• Generous retirement savings plan with company matching contributions
• Paid time off including vacation, sick leave, and parental leave
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Employee wellness programs, including gym memberships and mental health support
• Flexible working arrangements with hybrid options in Berlin
• Global mobility support for career advancement within JP Morgan Chase

JP Morgan Chase is an equal opportunity employer.