Corporate Internal Communications Executive Director

Location: New York, NY, United States

Job Family: Communications

About the Role

As the Corporate Internal Communications Executive Director at JP Morgan Chase, you will play a pivotal role in the Corporate & Firmwide Employee Communications team, ensuring that over 250,000 employees worldwide stay informed, engaged, and aligned with the firm's strategic priorities. In this executive-level position based in New York, NY, you will lead efforts to communicate key updates on business progress, economic insights, and internal initiatives within the dynamic financial services industry. Your work will foster a culture of transparency and motivation, helping employees navigate complex topics like market trends, regulatory changes, and innovation in banking services. This role demands a strategic mindset to translate high-level firm objectives into compelling narratives that resonate across diverse global teams. Reporting to the Head of Employee Communications, you will spearhead the development of integrated communication plans, leveraging multi-channel platforms to deliver timely and relevant content. From crafting executive town halls on quarterly earnings to rolling out intranet campaigns on sustainability goals, your responsibilities will span the full spectrum of internal messaging. You will collaborate closely with C-suite leaders, HR partners, and compliance experts to ensure all communications are accurate, compliant with financial regulations, and reflective of JP Morgan Chase's commitment to ethical standards. Additionally, you will drive employee feedback mechanisms to measure impact and refine strategies, ultimately enhancing engagement in a high-performance environment where precision and trust are paramount. This position offers a unique opportunity to influence how one of the world's leading financial institutions connects with its people during times of growth and challenge. At JP Morgan Chase, we value innovation in communications to support our mission of enabling economic opportunity. If you thrive in a collaborative, fast-paced setting and have a passion for making complex financial concepts accessible, join us to shape the internal voice of a global powerhouse.

Key Responsibilities

• Develop and execute comprehensive internal communication strategies to keep JP Morgan Chase employees informed about corporate priorities, firmwide progress, and key initiatives
• Collaborate with senior executives to craft and disseminate executive messages, ensuring alignment with the firm's strategic goals in the financial services landscape
• Lead the creation of multi-channel content, including newsletters, intranet updates, videos, and town halls, tailored to diverse employee audiences across global locations
• Manage crisis communication responses, ensuring timely and compliant messaging during market volatility or regulatory events
• Analyze communication effectiveness using metrics and feedback to optimize employee engagement and understanding of financial products and services
• Partner with HR, Marketing, and Compliance teams to integrate internal communications with talent development, diversity initiatives, and regulatory adherence
• Oversee a team of communication professionals, providing guidance on best practices for storytelling in a complex banking environment
• Monitor industry trends and emerging communication technologies to enhance how JP Morgan Chase shares insights on economic updates and firm performance
• Ensure all communications adhere to JP Morgan Chase's brand standards and legal requirements in the financial sector

Required Qualifications

• Bachelor's degree in Communications, Journalism, Public Relations, or a related field; Master's degree preferred
• 10+ years of experience in internal communications, preferably within a large financial services organization
• Proven track record of leading communication strategies in a corporate environment, with experience managing executive-level messaging
• Strong understanding of financial industry regulations and compliance requirements for internal communications
• Experience in crisis communications and managing sensitive information in a high-stakes financial setting
• Demonstrated ability to collaborate with senior leadership and cross-functional teams across global operations

Preferred Qualifications

• Experience working in a multinational bank like JP Morgan Chase, with knowledge of firmwide initiatives
• Advanced proficiency in digital communication tools and analytics for measuring engagement in financial contexts
• Background in employee engagement programs within the banking sector, including diversity and inclusion communications
• Certification in strategic communications or project management (e.g., PMP)

Required Skills

• Strategic communication planning
• Executive messaging and storytelling
• Crisis management and rapid response
• Digital content creation (e.g., video, social intranet)
• Analytics and engagement metrics (e.g., Google Analytics, employee surveys)
• Project management and cross-functional collaboration
• Knowledge of financial regulations (e.g., SEC, FINRA compliance)
• Leadership and team mentoring
• Adaptability in fast-paced environments
• Cultural sensitivity for global audiences
• Writing and editing for clarity and impact
• Public speaking and presentation skills
• Familiarity with Adobe Creative Suite or similar tools
• Data-driven decision making
• Innovation in communication technologies

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Employee wellness programs, including gym memberships and mental health support
• Flexible work arrangements, including hybrid options in New York, NY
• Access to firmwide perks such as employee stock purchase plans and financial planning services

JP Morgan Chase is an equal opportunity employer.