Corporate Internal Communications Senior Associate

Location: New York, NY, United States

Job Family: Communications

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a commitment to excellence in banking, investment, and asset management. The Corporate Internal Communications Senior Associate role within the Corporate & Firmwide Employee Communications team is pivotal in fostering a connected and informed workforce. Reporting to the communications leadership, you will play a key role in disseminating critical information about the firm's strategic priorities, operational progress, and industry-leading initiatives. This position is based in our dynamic New York headquarters, where you'll contribute to maintaining transparency and engagement across our diverse, global employee base in the fast-evolving financial services landscape. Your primary focus will be on crafting and delivering high-impact communications that resonate with employees at all levels, from analysts to executives. This includes developing multi-channel content—such as executive messages, policy updates on regulatory compliance, and stories highlighting innovations in sustainable finance or digital banking transformations. You'll collaborate closely with cross-functional teams, including risk management, technology, and human resources, to ensure messaging aligns with JP Morgan Chase's core values of integrity and client focus. By leveraging data-driven insights, you'll measure the effectiveness of communications and adapt strategies to boost employee morale and alignment with firmwide goals amid market volatilities and economic shifts. This role offers an exciting opportunity to grow within a prestigious institution known for its robust professional development programs. Ideal candidates thrive in a collaborative environment, possess a keen eye for detail in a regulated industry, and are passionate about using communications to drive organizational success. Join us to help shape the narrative that empowers JP Morgan Chase employees to deliver unparalleled value to our clients worldwide.

Key Responsibilities

• Develop and execute internal communication strategies to keep JP Morgan Chase employees informed about corporate priorities, firmwide initiatives, and progress updates
• Create compelling content including newsletters, emails, intranet articles, and videos tailored to financial services professionals
• Collaborate with senior leaders across business lines to align messaging on strategic goals, regulatory changes, and market developments
• Manage communication channels such as the firm's intranet, employee apps, and town hall events to ensure timely and accessible information
• Monitor employee feedback and engagement metrics to refine communication approaches and enhance understanding of firm objectives
• Support change management communications during mergers, technology implementations, or policy shifts in the banking environment
• Ensure all communications comply with JP Morgan Chase's standards, SEC regulations, and internal governance policies
• Partner with HR and marketing teams to promote diversity, inclusion, and employee well-being initiatives
• Analyze communication effectiveness using data tools to report on reach and impact within the organization

Required Qualifications

• Bachelor's degree in Communications, Journalism, English, or a related field
• 5+ years of experience in internal communications, preferably in a corporate or financial services environment
• Proven track record of creating engaging content for diverse employee audiences
• Strong understanding of financial industry regulations and compliance requirements for communications
• Experience using digital communication tools and platforms in a large organization
• Ability to handle confidential information with discretion in a high-stakes financial setting

Preferred Qualifications

• Advanced degree in Communications or Public Relations
• Experience working in a global financial institution like JP Morgan Chase
• Familiarity with employee engagement metrics and analytics in corporate settings
• Knowledge of crisis communications within the banking sector
• Bilingual skills, particularly in English and Spanish, to support diverse teams

Required Skills

• Excellent written and verbal communication skills
• Content creation and editing proficiency
• Project management and organizational abilities
• Analytical thinking for engagement metrics
• Digital media and social intranet tools expertise
• Stakeholder collaboration and relationship building
• Attention to detail for compliance-sensitive content
• Adaptability in fast-paced financial environments
• Creative storytelling for complex financial topics
• Proficiency in Microsoft Office Suite and Adobe Creative Suite
• Data analysis using tools like Google Analytics or similar
• Crisis communication handling
• Cultural sensitivity for global teams
• Time management under deadlines
• Public speaking for internal events

Benefits

• Comprehensive health care coverage including medical, dental, and vision plans
• 401(k) Savings Plan with company match and immediate vesting
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Wellness programs with gym memberships, mental health support, and fitness challenges
• Employee stock purchase plan and performance-based bonuses
• Flexible work arrangements, including hybrid options in New York
• Retirement planning services and financial counseling tailored to financial services professionals

JP Morgan Chase is an equal opportunity employer.