Credit Risk Collections Oversight Associate

Location: LONDON, United Kingdom

Job Family: Risk Analytics/Modeling

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a strong presence in the UK, committed to delivering innovative solutions in consumer banking. The Credit Risk Collections Oversight Associate role within Chase UK’s consumer credit risk team plays a pivotal part in safeguarding our portfolio by supporting and overseeing collections and recoveries activities. This position ensures robust governance and controls, aligning with our firm-wide commitment to risk management excellence and regulatory compliance. Based in our London office, you will contribute to maintaining the integrity of our consumer lending operations while driving operational efficiency in a dynamic financial environment. In this role, you will collaborate closely with risk analytics, operations, and compliance teams to monitor and enhance collections strategies. Key responsibilities include conducting oversight reviews, analyzing performance data, and implementing controls to mitigate risks associated with consumer credit portfolios. You will leverage your expertise in UK financial regulations, such as those from the Financial Conduct Authority (FCA), to ensure all activities adhere to both internal JP Morgan standards and external requirements. This involves identifying potential vulnerabilities in collections processes and recommending data-driven improvements to optimize recovery rates and minimize losses. We seek a detail-oriented professional with a passion for risk management in the financial services sector. As part of JP Morgan Chase, you will have access to cutting-edge tools, professional development resources, and a collaborative culture that fosters innovation. This position offers an opportunity to grow within a prestigious institution, contributing to the success of our consumer banking division while advancing your career in credit risk oversight.

Key Responsibilities

• Support and oversee collections and recoveries activities for Chase UK’s consumer credit risk portfolio
• Ensure strong governance and controls in all collections processes to mitigate operational risks
• Monitor compliance with UK regulatory requirements and internal JP Morgan policies
• Conduct regular reviews and audits of collections strategies and performance metrics
• Collaborate with cross-functional teams including risk analytics, legal, and operations to enhance recovery outcomes
• Develop and implement oversight frameworks to identify and address potential control weaknesses
• Analyze credit risk data to provide insights on collections effectiveness and recommend improvements
• Prepare reports and presentations for senior management on collections oversight activities
• Support the integration of advanced analytics and modeling in collections decision-making

Required Qualifications

• Bachelor's degree in Finance, Business, Economics, or a related field
• Minimum of 3 years of experience in credit risk management, collections, or recoveries within the financial services industry
• Strong understanding of UK consumer credit regulations, including FCA guidelines
• Proven experience in governance, risk oversight, and control frameworks
• Excellent analytical skills with the ability to interpret credit data and identify risks
• Proficiency in Microsoft Office Suite, particularly Excel for data analysis

Preferred Qualifications

• Advanced degree (Master's or MBA) in Finance or Risk Management
• Experience working in a multinational bank like JP Morgan Chase
• Knowledge of collections software and CRM systems such as Pega or similar
• Certification in credit risk (e.g., CFA or FRM)
• Prior exposure to Chase UK's consumer banking operations

Required Skills

• Credit risk assessment and modeling
• Regulatory compliance knowledge (FCA, PRA)
• Data analysis and reporting
• Governance and control framework development
• Collections and recoveries processes
• Stakeholder management and communication
• Analytical thinking and problem-solving
• Attention to detail and accuracy
• Project management
• Proficiency in Excel and data visualization tools (e.g., Tableau)
• Risk mitigation strategies
• Team collaboration in fast-paced environments
• Understanding of consumer lending products
• Report writing and presentation skills
• Adaptability to changing regulatory landscapes

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage
• Generous pension scheme with employer matching contributions
• Hybrid work model with flexibility for office and remote working in London
• Professional development opportunities through JP Morgan's internal training programs
• Employee stock purchase plan and financial planning services
• Paid time off, including vacation, sick leave, and parental leave
• Access to on-site fitness facilities and wellness programs at JP Morgan offices

JP Morgan Chase is an equal opportunity employer.