CTPO Regional Outsourcing Oversight Analyst

Location: Hyderabad, Telangana, India

Job Family: Operating Risk & Control Mgt

About the Role

At JP Morgan Chase, we are a leading global financial services firm with operations spanning investment banking, consumer and community banking, commercial banking, and asset and wealth management. Our Corporate Technology, Product & Operations (CTPO) team plays a pivotal role in ensuring the seamless and secure functioning of our business through innovative technology and robust operational controls. The CTPO Regional Outsourcing Oversight Analyst position, based in our Hyderabad office, is integral to managing outsourcing risks in the APAC region. This role within the Operating Risk & Control Management category focuses on safeguarding the firm's interests by overseeing third-party relationships, ensuring compliance with global standards, and mitigating potential disruptions in outsourced services. In this position, you will be responsible for conducting comprehensive risk assessments of outsourcing partners, monitoring their performance against established SLAs, and collaborating with internal teams to address any identified vulnerabilities. You will analyze complex data to identify trends in outsourcing risks, contribute to the enhancement of JP Morgan Chase's Outsourcing Policy, and prepare detailed reports for regulatory submissions and senior leadership. Working in a dynamic environment, you will navigate regulatory landscapes such as RBI guidelines and international standards like GDPR, ensuring that all outsourced activities align with the firm's commitment to operational resilience and ethical practices in the financial services industry. The ideal candidate thrives in a fast-paced, collaborative setting and brings a proactive approach to risk management. This role offers exposure to high-impact projects that directly influence JP Morgan Chase's global operations, with opportunities for career growth in risk and compliance functions. Join us in Hyderabad to contribute to a firm renowned for its integrity and innovation, where your expertise in outsourcing oversight will help protect our clients and stakeholders in an ever-evolving financial landscape.

Key Responsibilities

• Conduct ongoing oversight of regional outsourcing arrangements to ensure compliance with JP Morgan Chase's policies and regulatory requirements
• Perform risk assessments and due diligence on third-party vendors, identifying potential operational, financial, and reputational risks
• Monitor vendor performance through key performance indicators (KPIs), service level agreements (SLAs), and regular audits
• Collaborate with cross-functional teams including Legal, Compliance, and IT to mitigate outsourcing risks
• Develop and maintain documentation for outsourcing processes, including risk registers and incident reports
• Support the implementation of the firm's Outsourcing Policy and contribute to policy enhancements
• Analyze outsourcing trends and provide insights to senior management for strategic decision-making
• Ensure adherence to data privacy and security standards in outsourced operations across the APAC region
• Facilitate training and awareness programs on outsourcing risks for internal teams
• Respond to regulatory inquiries and prepare reports for audits related to outsourcing activities

Required Qualifications

• Bachelor's degree in Finance, Business Administration, Risk Management, or a related field
• Minimum of 3-5 years of experience in outsourcing oversight, risk management, or operational controls within the financial services industry
• Strong understanding of regulatory frameworks such as Basel III, GDPR, and local Indian regulations (e.g., RBI guidelines on outsourcing)
• Proficiency in risk assessment methodologies and compliance auditing
• Experience with third-party vendor management and contract review in a banking environment
• Ability to analyze complex data and prepare reports for senior stakeholders
• Fluency in English; knowledge of regional languages is a plus

Preferred Qualifications

• Advanced degree (MBA or Master's in Risk Management) or relevant certifications like CRISC, CISA, or FRM
• Prior experience working in a global financial institution like JP Morgan Chase
• Familiarity with technology outsourcing in fintech or banking sectors
• Demonstrated project management experience in outsourcing initiatives
• Knowledge of cybersecurity risks in outsourced operations

Required Skills

• Risk assessment and analysis
• Regulatory compliance knowledge
• Vendor management
• Data analysis and reporting
• Project management
• Attention to detail
• Communication (written and verbal)
• Problem-solving
• Stakeholder collaboration
• Proficiency in Microsoft Office Suite (Excel, PowerPoint)
• Knowledge of risk management tools (e.g., Archer, RSA Archer)
• Understanding of financial services outsourcing
• Analytical thinking
• Time management
• Adaptability to changing regulations

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health insurance coverage including medical, dental, and vision for employees and dependents
• Retirement savings plan with employer matching contributions
• Paid time off, including vacation, sick leave, and parental leave
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Employee wellness programs, including gym memberships and mental health support
• Flexible work arrangements and hybrid work options in Hyderabad
• Stock purchase plan and employee stock ownership opportunities

JP Morgan Chase is an equal opportunity employer.