Custody Operations - Client Facing Associate

Location: Tokyo-To, Japan

Job Family: Client Service Delivery

About the Role

At J.P. Morgan Chase, we are a leading global financial services firm with a proud history of delivering superior results for our clients. Our Custody Client Facing Team plays a pivotal role in our Global Custody business, managing all post-trade activities to ensure efficient and secure asset servicing for institutional investors worldwide. As a Custody Operations - Client Facing Associate based in Tokyo-To, Japan, you will join a dynamic team that interfaces directly with clients, providing expert support in a high-volume, client-centric environment. This role is integral to our Client Service Delivery category, where precision, partnership, and innovation drive our commitment to excellence in the financial services industry. In this position, you will act as the trusted advisor for clients navigating complex custody operations, handling everything from transaction settlements to corporate action processing. You will collaborate closely with global stakeholders to resolve issues, generate insightful reports, and foster long-term relationships that contribute to J.P. Morgan's reputation as a premier custody provider. The role demands a blend of operational expertise and client empathy, ensuring that our services meet the stringent demands of the Japanese and international markets while adhering to local regulations such as those from the Financial Services Agency (FSA). We value associates who thrive in a collaborative, fast-paced setting and are passionate about the evolving landscape of global finance. This opportunity offers exposure to cutting-edge custody technologies and the chance to grow within one of the world's most respected financial institutions. If you are ready to make an impact on how institutional clients safeguard and grow their assets, join J.P. Morgan Chase and be part of our mission to enable the world's most important transactions.

Key Responsibilities

• Serve as the primary point of contact for institutional clients, addressing inquiries related to post-trade activities in global custody
• Oversee the end-to-end processing of custody transactions, including settlements, corporate actions, and income collections
• Collaborate with internal teams such as trading, compliance, and technology to ensure seamless client service delivery
• Monitor and resolve discrepancies in client accounts, providing timely updates and resolutions
• Prepare and deliver client reports on portfolio holdings, valuations, and performance metrics
• Ensure adherence to J.P. Morgan's operational standards and regulatory requirements in the Japanese market
• Identify opportunities for process improvements to enhance client satisfaction and operational efficiency
• Participate in client meetings, presentations, and relationship-building activities to support business growth
• Manage escalations and provide guidance on complex custody-related issues
• Contribute to team initiatives aimed at maintaining high service levels in a 24/7 global operations environment

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Minimum of 2-3 years of experience in custody operations, post-trade processing, or client-facing roles within financial services
• Strong understanding of global custody services, including settlement, safekeeping, and asset servicing
• Proficiency in Japanese and English languages, with excellent verbal and written communication skills
• Knowledge of relevant regulatory requirements in Japan and international financial markets
• Experience with client relationship management in a banking or asset management environment
• Ability to work in a fast-paced, high-volume operational setting

Preferred Qualifications

• Advanced certification such as CFA or equivalent in financial operations
• Prior experience with J.P. Morgan's custody systems or similar platforms like SWIFT or Calypso
• Familiarity with Asian markets and cross-border custody transactions
• Demonstrated success in handling complex client inquiries in a multicultural team
• Experience in risk management or compliance within custody operations

Required Skills

• Proficiency in custody operations and post-trade lifecycle management
• Strong client communication and relationship-building abilities
• Analytical skills for resolving transactional discrepancies
• Knowledge of financial instruments including equities, fixed income, and derivatives
• Technical aptitude with banking software and reconciliation tools
• Attention to detail and accuracy in high-stakes environments
• Problem-solving and decision-making under pressure
• Team collaboration in multicultural, global teams
• Regulatory compliance awareness in financial services
• Time management for handling multiple client priorities
• Interpersonal skills for client-facing interactions
• Data analysis using Excel or similar tools
• Adaptability to evolving market and regulatory landscapes
• Bilingual proficiency in Japanese and English
• Risk identification and mitigation expertise

Benefits

• Competitive base salary and performance-based bonuses aligned with J.P. Morgan's compensation philosophy
• Comprehensive health, dental, and vision insurance coverage for employees and dependents
• Retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick leave, and parental leave policies
• Professional development programs, including tuition reimbursement and access to J.P. Morgan's learning academy
• Wellness initiatives such as gym memberships, mental health support, and employee assistance programs
• Flexible work arrangements, including hybrid options where applicable in Tokyo
• Global mobility opportunities within J.P. Morgan's international network

JP Morgan Chase is an equal opportunity employer.