Data & Dispute Product Manager - Payments - Vice President

Location: Plano, TX, United States

Job Family: Product Management

About the Role

At JP Morgan Chase, we are at the forefront of redefining the future of payments through innovative, data-driven solutions that empower millions of customers worldwide. As a Data & Dispute Product Manager - Payments - Vice President in our Plano, TX office, you will play a pivotal role in leading the evolution of our dispute management products. This position demands a strategic leader with deep expertise in product development, design, and data analytics to address complex customer needs in the fast-paced financial services landscape. You will drive initiatives that enhance dispute resolution efficiency, reduce fraud risks, and ensure seamless payment experiences across Chase's global ecosystem, all while adhering to stringent regulatory frameworks like those from the Federal Reserve and card networks. In this vice president-level role, you will own the end-to-end product lifecycle for data-centric tools that handle payment disputes, from ideation to deployment and iteration. Collaborating with elite teams in engineering, analytics, and compliance, you will leverage advanced data insights to build intuitive platforms that minimize resolution times and boost customer satisfaction. Your work will directly impact JP Morgan Chase's position as a leader in digital payments, incorporating cutting-edge technologies like AI and machine learning to predict and prevent disputes proactively. This is an opportunity to influence high-stakes projects that support our commitment to secure, inclusive financial services for diverse customer segments. We seek a visionary product manager passionate about understanding customer pain points and translating them into actionable, scalable solutions. Success in this role requires not only technical acumen but also the ability to navigate the complexities of the financial industry, foster innovation, and deliver measurable business outcomes. Join JP Morgan Chase in Plano, TX, and contribute to a culture of excellence where your expertise will shape the next generation of payments products, driving growth and trust in our world-class institution.

Key Responsibilities

• Lead the development and roadmap for data and dispute management products within JP Morgan Chase's Payments division, focusing on enhancing customer experience and operational efficiency
• Collaborate with engineering, data science, and compliance teams to design scalable solutions for payment disputes, leveraging advanced analytics to reduce resolution times
• Analyze customer feedback and market trends to identify opportunities for product innovation in areas like real-time dispute tracking and AI-driven resolution
• Define product requirements, user stories, and success metrics, ensuring alignment with JP Morgan's risk management and regulatory standards
• Drive A/B testing and performance monitoring of dispute tools, using data insights to iterate and improve product features
• Partner with global payments stakeholders to integrate dispute functionalities across Chase's digital platforms, including mobile apps and online banking
• Mentor junior product managers and foster a culture of data-informed decision-making in the team
• Ensure all products comply with financial regulations and contribute to JP Morgan's commitment to secure, innovative payment solutions
• Present product strategies and outcomes to senior leadership, influencing broader payments ecosystem initiatives

Required Qualifications

• Bachelor's degree in Business, Finance, Computer Science, or a related field
• Minimum of 7-10 years of experience in product management, preferably in payments, data analytics, or financial services
• Proven track record in leading cross-functional teams to develop and launch data-driven products
• Deep understanding of dispute resolution processes in payment systems, including regulatory compliance (e.g., Reg E, Visa/Mastercard rules)
• Advanced proficiency in data analytics tools and methodologies for product optimization
• Experience in agile product development lifecycle and stakeholder management in a large-scale financial institution

Preferred Qualifications

• MBA or advanced degree in Finance or Data Science
• Prior experience at a major bank or fintech company like JP Morgan Chase
• Certification in product management (e.g., PMP, CSPO) or data analytics (e.g., Google Data Analytics)
• Knowledge of machine learning applications in fraud detection and dispute management

Required Skills

• Product roadmap development
• Data analytics and visualization (e.g., SQL, Tableau, Python)
• Agile/Scrum methodologies
• Stakeholder management and cross-functional collaboration
• Knowledge of payments industry standards (e.g., ISO 20022, PCI DSS)
• Dispute resolution and fraud detection expertise
• User experience (UX) design principles
• Regulatory compliance in financial services
• Machine learning basics for predictive analytics
• Problem-solving and critical thinking
• Leadership and team motivation
• Communication and presentation skills
• Project management tools (e.g., Jira, Confluence)
• Financial modeling and ROI analysis
• Customer-centric innovation

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company match
• Paid time off, including vacation, sick days, and parental leave
• Professional development opportunities, such as tuition reimbursement and leadership training programs
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at JP Morgan Chase facilities
• Flexible work arrangements, including hybrid options in Plano, TX

JP Morgan Chase is an equal opportunity employer.