Debit Product Director - Executive Director

Location: Westerville, OH, United States

Job Family: Product Management

About the Role

At JPMorgan Chase, we are at the forefront of redefining the future of financial services, and our Consumer & Community Banking division is seeking a visionary Debit Product Director - Executive Director to lead our debit product portfolio. Based in Westerville, OH, this role is pivotal in shaping innovative debit solutions that empower millions of customers with secure, seamless payment experiences. As an Executive Director, you will define the product roadmap, inspire a high-performing team of product experts, and closely monitor evolving market trends in digital payments, contactless technology, and fraud prevention to drive groundbreaking innovations. Your leadership will ensure our debit products not only meet but exceed customer expectations while aligning with JPMorgan Chase's commitment to responsible banking and technological excellence. In this dynamic position, you will collaborate with cross-functional teams across engineering, data analytics, compliance, and marketing to bring debit product visions to life. Responsibilities include conducting in-depth market research to identify opportunities in areas like real-time payments and personalized financial tools, prioritizing features based on customer needs and business impact, and overseeing the end-to-end product lifecycle from ideation to launch. You will leverage data insights to optimize product performance, track key metrics such as transaction growth and user engagement, and mitigate risks in a highly regulated environment. By fostering a culture of innovation and agility, you will guide your team in adopting best practices like agile development and user-centric design, ensuring our debit offerings remain competitive in the fast-paced fintech landscape. JPMorgan Chase values leaders who thrive in complex, high-stakes settings and are passionate about delivering value to diverse customer segments. This role offers the opportunity to influence strategic decisions at a global scale, contribute to the bank's digital transformation, and grow within one of the world's leading financial institutions. If you have a proven track record in product management within financial services and a forward-thinking approach to payments innovation, join us to make a lasting impact on how people manage their everyday finances.

Key Responsibilities

• Define and execute the strategic product roadmap for debit products, aligning with JPMorgan Chase's consumer banking goals
• Lead a high-performing team of product managers, analysts, and designers to drive innovation in debit card features and digital wallets
• Monitor global market trends, competitor activities, and customer feedback to identify opportunities for product enhancements
• Collaborate with engineering, compliance, risk, and sales teams to ensure seamless product development and launch
• Conduct market analysis and ROI assessments for new debit product initiatives, including contactless payments and fraud prevention tools
• Champion customer-centric design by incorporating user insights and behavioral data into product iterations
• Manage the product backlog, prioritize features using agile frameworks, and track performance metrics like adoption rates and transaction volumes
• Represent debit products in executive forums, providing insights on industry shifts and strategic recommendations
• Ensure all products adhere to JPMorgan Chase's risk management standards and regulatory requirements
• Foster partnerships with external vendors and fintech collaborators to integrate cutting-edge debit solutions

Required Qualifications

• Bachelor's degree in Business, Finance, Computer Science, or a related field; MBA or advanced degree preferred
• 10+ years of experience in product management, with at least 5 years in financial services or payments products
• Proven track record of leading cross-functional teams in developing and launching digital payment solutions
• Deep understanding of debit card products, regulatory compliance (e.g., PCI DSS, GLBA), and fintech trends
• Experience in agile methodologies and product lifecycle management in a large-scale enterprise environment
• Strong analytical skills with proficiency in data-driven decision making using tools like SQL or Tableau
• Ability to navigate complex stakeholder environments in a global financial institution

Preferred Qualifications

• Experience at a major bank or fintech company like JPMorgan Chase, Visa, or Mastercard
• Knowledge of emerging technologies such as blockchain, AI in payments, or open banking APIs
• Prior leadership role in debit or consumer banking product strategy
• Certification in product management (e.g., Pragmatic Institute or Certified Scrum Product Owner)
• Familiarity with U.S. banking regulations and international payment networks

Required Skills

• Product strategy and roadmap development
• Leadership and team motivation
• Market trend analysis in fintech
• Agile and Scrum methodologies
• Stakeholder management and communication
• Data analytics and SQL proficiency
• Regulatory knowledge in financial services
• Customer experience design
• Risk assessment and compliance
• Project management tools (e.g., Jira, Confluence)
• Strategic thinking and innovation
• Cross-functional collaboration
• Financial modeling and ROI analysis
• Digital payments expertise
• Problem-solving and decision-making

Benefits

• Comprehensive health, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with generous company matching up to 6% of eligible pay
• Annual performance-based bonuses and long-term incentive compensation
• Paid time off including vacation, sick days, and parental leave
• Professional development programs, tuition reimbursement, and access to JPMorgan Chase's internal learning platforms
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers, wellness programs, and mental health support
• Relocation assistance for eligible roles and flexible hybrid work options

JP Morgan Chase is an equal opportunity employer.