Digital Analytics-Senior Associate

Location: Brooklyn, NY, United States

Job Family: Quant Analytics

About the Role

At JP Morgan Chase, we are at the forefront of redefining the digital banking experience for millions of customers worldwide. As a Digital Analytics Senior Associate in our Quant Analytics team based in Brooklyn, NY, you will play a pivotal role in leveraging data to enhance customer journeys across our digital platforms. This position involves conducting sophisticated analytics on user interactions within mobile apps, online banking, and other digital touchpoints to uncover trends, optimize experiences, and drive actionable opportunities that support our mission of delivering innovative financial services. You will work in a dynamic environment where data insights directly influence product strategies and contribute to the firm's leadership in the financial industry. Your core responsibilities will include analyzing customer behavior data to identify friction points and growth areas, developing advanced models to predict engagement patterns, and collaborating with multidisciplinary teams to implement data-driven enhancements. Utilizing tools like SQL, Python, and Tableau, you will create compelling visualizations and reports that inform executive decisions on everything from user interface improvements to personalized banking features. In this role, you will ensure all analytics adhere to JP Morgan Chase's stringent data privacy and regulatory standards, safeguarding customer trust while pushing the boundaries of digital innovation in finance. We seek a proactive professional with a passion for analytics and a deep understanding of the financial services landscape. This position offers the chance to grow within a global leader, contributing to high-impact projects that shape the future of banking. Join us to apply your expertise in a collaborative setting that values diversity, innovation, and excellence.

Key Responsibilities

• Conduct in-depth analytics on customer journeys across JP Morgan Chase's digital platforms, including mobile apps, websites, and online banking portals
• Identify key trends, pain points, and opportunities in customer experience using data from digital touchpoints
• Develop and maintain dashboards and reports using tools like Tableau or Power BI to visualize analytics findings for stakeholders
• Collaborate with product, marketing, and technology teams to translate data insights into actionable strategies for improving digital engagement
• Perform statistical analysis and segmentation to understand customer behavior and predict future trends in financial services usage
• Support A/B testing and multivariate experiments to optimize user interfaces and enhance conversion rates in digital banking
• Monitor and analyze key performance indicators (KPIs) such as user retention, drop-off rates, and transaction completion
• Ensure data integrity and compliance with JP Morgan Chase's data governance standards and financial regulations
• Present findings and recommendations to senior leadership to drive business growth and customer satisfaction initiatives

Required Qualifications

• Bachelor's degree in Statistics, Data Science, Computer Science, or a related quantitative field
• 3-5 years of experience in digital analytics, customer experience analysis, or data-driven roles within financial services
• Proficiency in SQL, Python, or R for data extraction, manipulation, and analysis
• Demonstrated experience with digital platforms such as Google Analytics, Adobe Analytics, or similar tools for tracking customer journeys
• Strong understanding of customer experience metrics and funnel analysis in a banking or fintech environment
• Ability to work with large datasets and derive actionable insights to support business decisions

Preferred Qualifications

• Master's degree in Analytics, Business Analytics, or a related field
• Experience in the financial services industry, particularly with retail banking or wealth management digital channels
• Certification in Google Analytics, Tableau, or similar analytics tools
• Prior exposure to A/B testing and experimentation frameworks in digital product optimization
• Knowledge of regulatory compliance in data analytics, such as GDPR or CCPA, within financial contexts

Required Skills

• Advanced SQL querying and database management
• Proficiency in Python or R for data analysis and scripting
• Experience with visualization tools like Tableau, Power BI, or Google Data Studio
• Knowledge of web analytics platforms (e.g., Google Analytics, Adobe Analytics)
• Statistical modeling and hypothesis testing
• Customer journey mapping and UX analytics
• Data visualization and storytelling
• Problem-solving and critical thinking
• Strong communication and presentation skills
• Collaboration and cross-functional teamwork
• Attention to detail in data accuracy
• Familiarity with big data technologies (e.g., Hadoop, Spark)
• Understanding of machine learning basics for predictive analytics
• Regulatory awareness in financial data handling
• Project management for analytics initiatives

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development opportunities, including tuition reimbursement and access to internal training programs
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at JP Morgan Chase facilities
• Flexible work arrangements, including hybrid options for eligible roles in Brooklyn, NY

JP Morgan Chase is an equal opportunity employer.