Digital & Design Control Manager

Location: LONDON, LONDON, United Kingdom

Job Family: Control Officers

About the Role

At JP Morgan Chase, we are at the forefront of reimagining the future of financial services through innovation and robust risk management. As a Digital & Design Control Manager in our Controls organization, you will play a pivotal role in leading the transformation of payment controls. This position is based in our London office and involves driving the strategy and governance for digital and design initiatives across global teams. You will ensure that our payment systems, including real-time payments and cross-border transactions, are fortified with effective controls while embracing cutting-edge digital solutions. Reporting to the Head of Payments Controls, you will collaborate with technology, operations, and compliance leaders to align controls with JP Morgan's commitment to client-centric innovation and regulatory excellence. Your core responsibilities will include developing comprehensive governance frameworks that integrate design thinking with risk mitigation strategies, overseeing the implementation of controls in digital platforms, and monitoring emerging risks from technologies like AI-driven payments and blockchain integrations. You will lead cross-functional projects to enhance control efficiency, conduct regular assessments of key risk indicators, and provide actionable insights to senior management. In this role, you will also champion a culture of continuous improvement, mentoring teams to adopt best practices in control design and ensuring adherence to global standards such as those from the Financial Conduct Authority (FCA) and European Banking Authority (EBA). This is an opportunity to influence the strategic direction of one of the world's largest financial institutions while managing risks in a dynamic, high-volume payments environment. JP Morgan Chase values diversity and inclusion, and we seek candidates who bring a blend of technical expertise and strategic vision to our Controls team. This position offers exposure to executive-level decision-making and the chance to contribute to groundbreaking initiatives that shape the global payments landscape. If you are passionate about leveraging digital innovation to strengthen financial controls, join us in building a more secure and efficient banking future.

Key Responsibilities

• Lead the strategic transformation of payment controls, developing and implementing governance frameworks for digital and design initiatives across global teams
• Oversee the design and execution of control processes to mitigate risks in digital payment platforms, ensuring compliance with JP Morgan Chase's risk appetite
• Collaborate with senior stakeholders in Corporate & Investment Bank (CIB) and Consumer & Community Banking (CCB) to align controls with business objectives
• Drive innovation in control mechanisms, incorporating user-centered design principles to enhance efficiency and user experience in payment systems
• Monitor and report on key risk indicators (KRIs) and control effectiveness, providing insights to executive leadership
• Foster a culture of risk awareness and compliance through training and communication programs for global teams
• Manage regulatory interactions and audits related to digital payments, ensuring timely remediation of findings
• Identify opportunities for process automation and integration with JP Morgan's technology stack, including cloud-based solutions
• Build and lead a team of control specialists, promoting diversity and inclusion in line with firm-wide initiatives

Required Qualifications

• Bachelor's degree in Finance, Business Administration, Information Technology, or a related field
• Minimum of 8-10 years of experience in risk management, control functions, or compliance within the financial services industry
• Proven track record in leading digital transformation initiatives, particularly in payment systems and controls
• Strong understanding of regulatory requirements such as PSD2, GDPR, and Basel III in the context of global banking operations
• Experience in governance and oversight of cross-functional teams in a multinational financial institution
• Professional certification such as CRISC, CISA, or equivalent in risk and control management

Preferred Qualifications

• Advanced degree (MBA or Master's) in Finance, Risk Management, or Digital Innovation
• Prior experience at a Tier 1 investment bank like JP Morgan Chase in payments or treasury services
• Knowledge of agile methodologies and design thinking applied to financial controls
• Familiarity with emerging technologies like blockchain, AI, and API integrations in payments

Required Skills

• Expertise in financial risk management and control frameworks
• Proficiency in regulatory compliance for payments and digital banking
• Strong leadership and team management abilities
• Strategic thinking and problem-solving in complex environments
• Knowledge of digital transformation technologies (e.g., APIs, cloud computing)
• Excellent communication and stakeholder engagement skills
• Analytical skills for assessing control effectiveness and risks
• Project management experience with agile and waterfall methodologies
• Design thinking and user experience principles applied to controls
• Familiarity with data analytics tools like SQL or Tableau
• Cross-cultural collaboration in global teams
• Attention to detail in governance and reporting
• Adaptability to fast-paced, innovative financial services landscape
• Ethical decision-making and integrity in high-stakes environments

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance coverage
• Generous retirement savings plan with company matching contributions
• Paid time off including vacation, sick leave, and parental leave
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Employee stock purchase plan and financial wellness resources
• Global mobility support for career advancement across JP Morgan locations
• Wellness programs including gym memberships and mental health support

JP Morgan Chase is an equal opportunity employer.