Digital Markets CRM Platform - Product Manager - Vice President

Location: LONDON, LONDON, United Kingdom

Job Family: Digital

About the Role

At JP Morgan Chase, we are at the forefront of digital innovation in the financial services industry, and our Digital Markets CRM Platform is pivotal to enhancing client relationships in our high-volume Markets business. As a Vice President Product Manager, you will spearhead the development and evolution of this critical platform, which powers personalized client interactions across equities, fixed income, and derivatives trading. Reporting to the Head of Digital Markets, you will work in our London office, collaborating with global teams to deliver solutions that drive revenue growth, improve client retention, and ensure seamless integration with our proprietary trading systems. This role demands a strategic visionary who can balance business needs with technological innovation in a regulated environment, ultimately contributing to JP Morgan's position as a leader in investment banking. Your primary focus will be on defining the product vision and roadmap, gathering requirements from front-office stakeholders like institutional sales and trading desks, and prioritizing features that leverage data analytics for tailored market insights. You will lead agile sprints with engineering and design teams, ensuring the platform's scalability and security while complying with stringent regulations such as MiFID II and data privacy laws. By analyzing usage metrics and client feedback, you will iterate on functionalities like real-time deal tracking and predictive engagement tools, fostering deeper partnerships with hedge funds, asset managers, and corporates. This position offers the opportunity to influence JP Morgan's digital strategy, directly impacting how we serve our $3 trillion+ asset management clients. We seek a passionate leader with a proven track record in financial services product management, particularly in CRM for capital markets. Success in this role requires not only technical acumen but also the ability to navigate complex organizational dynamics and champion user adoption. Join JP Morgan Chase, where your expertise will help shape the future of digital client experiences in one of the world's most dynamic industries, supported by our world-class resources and collaborative culture.

Key Responsibilities

• Lead the end-to-end product lifecycle for the Digital Markets CRM Platform, from ideation to deployment and iteration
• Collaborate with Markets business stakeholders, including sales, trading, and research teams, to define product requirements and roadmaps
• Drive the integration of CRM functionalities with trading systems to enhance client engagement and personalization in capital markets
• Conduct market analysis and competitive benchmarking to identify opportunities for innovation in digital client experiences
• Manage agile development teams, ensuring timely delivery of features while adhering to regulatory and security standards
• Analyze user feedback and performance metrics to optimize CRM platform usability and drive adoption across JP Morgan's global Markets division
• Partner with technology and data teams to incorporate advanced analytics, AI, and automation into the CRM ecosystem
• Ensure compliance with financial regulations and internal governance, mitigating risks in client data handling
• Develop and present product strategies to senior leadership, aligning with JP Morgan's broader digital transformation goals
• Foster a culture of innovation by piloting new CRM features that support revenue growth in institutional client relationships

Required Qualifications

• Bachelor's degree in Business, Finance, Computer Science, or a related field; advanced degree (MBA or Master's) preferred
• Minimum of 8-10 years of experience in product management, with at least 5 years focused on CRM platforms in financial services
• Proven track record in managing digital products within the Markets business, including equities, fixed income, or derivatives
• Deep understanding of regulatory requirements in financial markets, such as MiFID II, GDPR, and SEC guidelines
• Experience leading cross-functional teams in agile environments, with a focus on stakeholder management in a global bank
• Strong analytical skills with proficiency in data-driven decision-making using tools like SQL or analytics platforms
• Ability to thrive in a fast-paced, high-stakes environment typical of investment banking

Preferred Qualifications

• Experience with Salesforce CRM or similar platforms in a financial services context
• Knowledge of capital markets trading systems and client relationship management in institutional sales
• Prior role at a tier-1 investment bank, such as JP Morgan Chase or equivalent
• Certification in product management (e.g., PMP, CSPO) or agile methodologies
• Familiarity with AI/ML integrations for CRM personalization in financial products

Required Skills

• Product management expertise in CRM systems
• Knowledge of financial markets and trading workflows
• Agile and Scrum methodologies
• Stakeholder engagement and communication
• Data analysis and visualization (e.g., SQL, Tableau)
• Regulatory compliance in finance (MiFID, GDPR)
• User experience (UX) design principles
• Project management tools (Jira, Confluence)
• AI and machine learning basics for personalization
• Risk assessment and mitigation
• Cross-functional team leadership
• Strategic thinking and problem-solving
• Technical aptitude for platform integrations
• Client-centric mindset in institutional finance
• Adaptability in a dynamic banking environment

Benefits

• Competitive base salary and performance-based annual bonus, reflective of JP Morgan's commitment to rewarding excellence
• Comprehensive health, dental, and vision insurance coverage for employees and eligible dependents
• Generous 401(k) matching program with immediate vesting to support long-term financial security
• Paid time off including vacation, sick leave, and parental leave policies
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Employee stock purchase plan and access to financial wellness resources
• Global mobility support for career advancement within JP Morgan's international network
• Wellness programs including gym memberships, mental health support, and flexible working arrangements

JP Morgan Chase is an equal opportunity employer.