Digital Markets - CRM Product Manager - Associate

Location: LONDON, LONDON, United Kingdom

Job Family: Associates

About the Role

At JP Morgan Chase, we are at the forefront of reimagining financial services through innovative technology solutions. As a Digital Markets - CRM Product Manager - Associate based in our London office, you will play a pivotal role in enhancing our state-of-the-art CRM platform that empowers our Sales and Research teams. This position within the Associates category offers the opportunity to drive user-centric innovations that streamline workflows, boost productivity, and deliver superior experiences in the fast-paced world of capital markets. You will contribute to JP Morgan's commitment to excellence by integrating cutting-edge features that align with our global strategy in digital transformation. In this role, you will collaborate closely with multidisciplinary teams including engineers, designers, and business leaders to define and execute the product vision for our CRM system. Responsibilities include conducting in-depth user research to identify pain points in sales and research processes, prioritizing features that enhance data accessibility and real-time collaboration, and ensuring seamless integration with JP Morgan's broader ecosystem of trading and analytics tools. You will leverage agile practices to manage product backlogs, track performance metrics, and iterate based on feedback, all while navigating the complexities of financial regulations such as MiFID II and GDPR to maintain compliance and security. What sets this role apart is the chance to impact JP Morgan Chase's position as a leader in digital markets. You will analyze emerging trends in fintech and CRM technologies, fostering innovations that give our teams a competitive edge in serving institutional clients worldwide. With access to JP Morgan's vast resources and a supportive culture of continuous learning, this position is ideal for a motivated professional passionate about the intersection of finance and technology. Join us in London to shape the future of how we connect markets and deliver value to our stakeholders.

Key Responsibilities

• Lead the development and enhancement of CRM features to support Sales and Research teams in digital markets
• Collaborate with technology, design, and business stakeholders to define product roadmaps and prioritize initiatives
• Conduct user research and gather feedback to improve user experience and drive adoption of the CRM platform
• Analyze market trends and competitor offerings to innovate CRM functionalities for financial services
• Manage agile sprints, ensuring timely delivery of product updates aligned with JP Morgan's strategic goals
• Monitor key performance metrics and KPIs to measure the impact of CRM enhancements on sales efficiency
• Ensure compliance with regulatory standards and data security protocols in all product developments
• Facilitate training and change management for end-users adopting new CRM features
• Partner with global teams to integrate CRM solutions across JP Morgan's international operations

Required Qualifications

• Bachelor's degree in Business, Finance, Computer Science, or a related field
• Minimum of 3-5 years of experience in product management, preferably in CRM systems within financial services
• Proven track record of driving digital product innovations in sales or research environments
• Strong understanding of financial markets, trading platforms, and regulatory requirements in the UK and EU
• Experience with agile methodologies and cross-functional team collaboration
• Excellent communication skills with the ability to present to senior stakeholders

Preferred Qualifications

• Advanced degree (MBA or Master's) in a relevant discipline
• Prior experience at a major investment bank or financial institution like JP Morgan Chase
• Familiarity with Salesforce or similar CRM platforms tailored for capital markets
• Knowledge of data privacy regulations such as GDPR in the financial sector

Required Skills

• Product management expertise in CRM systems
• Knowledge of financial markets and capital markets operations
• Agile and Scrum methodologies
• User experience (UX) design principles
• Data analytics and KPI tracking
• Stakeholder management and communication
• Regulatory compliance in finance (e.g., MiFID II, GDPR)
• Salesforce or equivalent CRM platform proficiency
• Project management tools (e.g., Jira, Confluence)
• Problem-solving and innovation mindset
• Cross-functional team collaboration
• Technical aptitude for API integrations
• Market research and competitive analysis
• Change management and user adoption strategies
• Strong presentation and interpersonal skills

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance coverage
• Generous retirement savings plan with company matching contributions
• Paid time off including vacation, sick leave, and parental leave
• Professional development opportunities through JP Morgan's internal training programs
• Employee assistance programs for wellness and financial counseling
• Hybrid work model with flexibility for work-life balance in London
• Access to exclusive employee discounts and cultural events

JP Morgan Chase is an equal opportunity employer.