Digital Markets CRM - Product Manager - Associate

Location: New York, NY, United States

Job Family: Digital

About the Role

At JP Morgan Chase, we are at the forefront of digital innovation in the financial services industry, and our Digital Markets team is pivotal in delivering cutting-edge solutions for our institutional clients. As a Product Manager - Associate in the Digital Markets CRM team, you will play a key role in shaping the future of client relationship management within our global markets division. Based in New York, NY, this position offers the opportunity to work on high-impact projects that enhance digital trading experiences, leveraging advanced CRM technologies to drive client satisfaction and business growth. You will report to senior product leadership and collaborate with elite teams across technology, sales, and compliance to build intuitive, scalable digital platforms that support everything from real-time market insights to personalized advisory services. Your primary focus will be on owning the product lifecycle for CRM features tailored to digital markets, including ideation, roadmap development, and launch. This involves gathering requirements from diverse stakeholders, such as traders and relationship managers, and translating them into actionable product specifications. You will utilize data-driven insights to refine features that improve client engagement metrics, while ensuring seamless integration with JP Morgan Chase's broader ecosystem of trading and risk management tools. In a fast-paced environment, you will navigate the complexities of financial regulations, prioritizing security and compliance in every decision to uphold our commitment to ethical banking practices. This role is ideal for a driven professional passionate about fintech and client-centric innovation. At JP Morgan Chase, you will have access to world-class resources, mentorship from industry leaders, and opportunities to contribute to transformative projects that influence global financial markets. Join us to advance your career while helping power the next generation of digital solutions in one of the world's leading financial institutions.

Key Responsibilities

• Lead the development and enhancement of CRM features for JP Morgan Chase's Digital Markets platform to improve client engagement
• Collaborate with cross-functional teams including engineering, design, and compliance to define product roadmaps
• Analyze market trends and customer feedback to prioritize features that drive digital adoption in wholesale banking
• Oversee the integration of CRM systems with trading, risk management, and analytics tools
• Conduct user research and A/B testing to optimize digital market experiences for institutional clients
• Ensure all product initiatives comply with financial regulations like GDPR and SEC guidelines
• Monitor product performance metrics and iterate based on KPIs such as user retention and transaction volume
• Partner with sales and trading teams to align CRM capabilities with client needs in global markets
• Drive innovation in digital tools for markets, including real-time data visualization and personalized insights

Required Qualifications

• Bachelor's degree in Business, Finance, Computer Science, or a related field
• Minimum of 3-5 years of experience in product management, preferably in digital financial services or CRM systems
• Proven track record in managing digital products within the financial services industry
• Strong understanding of customer relationship management (CRM) platforms and digital market technologies
• Experience with agile methodologies and cross-functional team collaboration
• Knowledge of regulatory requirements in financial services, such as data privacy and compliance standards

Preferred Qualifications

• MBA or advanced degree in a relevant field
• Experience with Salesforce or similar CRM tools in a banking environment
• Background in digital transformation projects at a major financial institution
• Familiarity with AI-driven personalization in customer experiences

Required Skills

• Product management expertise
• CRM platform proficiency (e.g., Salesforce)
• Agile and Scrum methodologies
• Data analysis and visualization tools (e.g., Tableau, SQL)
• Financial markets knowledge
• User experience (UX) design principles
• Project management and prioritization
• Stakeholder communication and collaboration
• Regulatory compliance awareness
• Problem-solving and critical thinking
• Technical aptitude for API integrations
• Customer-centric mindset
• Innovation and adaptability
• Risk assessment in digital products

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company match
• Paid time off, including vacation, sick days, and parental leave
• Professional development programs and tuition reimbursement
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness initiatives at JP Morgan Chase offices
• Global mobility opportunities within the firm's international network

JP Morgan Chase is an equal opportunity employer.