Digital Markets CRM - Product Manager - Vice President

Location: New York, NY, United States

Job Family: Digital

About the Role

At JP Morgan Chase, we are at the forefront of transforming capital markets through innovative digital solutions. As a Vice President Product Manager in Digital Markets CRM, you will lead the strategic build-out of our cutting-edge CRM platform, designed to empower our institutional clients with seamless relationship management, advanced analytics, and personalized insights. Reporting to the Head of Digital Markets, you will drive product vision in a fast-paced environment where technology meets global finance, collaborating with elite teams in trading, sales, and engineering to deliver solutions that enhance client experiences and drive revenue growth in our Wholesale Banking division. Your role will involve owning the full product lifecycle, from ideation and requirement gathering to launch and continuous optimization. You will leverage your deep expertise in financial services to integrate CRM functionalities with JP Morgan's proprietary trading systems, ensuring robust data handling and compliance with stringent regulations. By analyzing user feedback and market data, you will prioritize features that address pain points in client onboarding, portfolio management, and real-time market interactions, ultimately contributing to our firm's leadership in digital innovation. This position offers the opportunity to shape the future of CRM in capital markets at one of the world's largest financial institutions. With access to JP Morgan Chase's vast resources, including advanced AI tools and a global network, you will mentor teams, influence executive strategy, and grow your career in a supportive, high-impact culture. Join us in New York, NY, and be part of redefining how financial professionals connect and thrive in the digital age.

Key Responsibilities

• Lead the end-to-end development and roadmap for the Digital Markets CRM product, aligning with JP Morgan Chase's strategic goals in capital markets
• Collaborate with sales, trading, and technology teams to define user requirements and enhance client relationship management features
• Drive agile product sprints, prioritizing features that improve client engagement and data analytics in financial services
• Analyze market trends and competitor CRM solutions to innovate product capabilities for institutional clients
• Ensure compliance with financial regulations and data privacy standards (e.g., GDPR, CCPA) in CRM implementations
• Manage stakeholder communications, including executive reporting on product performance and ROI metrics
• Oversee integration of CRM with JP Morgan's trading platforms and risk management systems
• Mentor junior product managers and foster a culture of innovation within the Digital Markets team
• Conduct user testing and iterate on product features based on feedback from markets professionals

Required Qualifications

• Bachelor's degree in Business, Finance, Computer Science, or a related field; MBA or advanced degree preferred
• 8+ years of experience in product management, with a focus on CRM systems in financial services or fintech
• Proven track record of leading cross-functional teams in agile environments to deliver digital products
• Deep understanding of financial markets, trading platforms, and regulatory requirements such as SEC and FINRA
• Experience with CRM platforms like Salesforce or Dynamics 365 in a high-volume, client-facing environment
• Strong analytical skills with proficiency in data-driven decision-making and metrics optimization

Preferred Qualifications

• Experience in capital markets or investment banking at a bulge-bracket firm like JP Morgan Chase
• Knowledge of API integrations and cloud-based architectures (e.g., AWS, Azure) for CRM enhancements
• Prior leadership in digital transformation projects within wholesale banking or markets divisions
• Familiarity with AI/ML applications in CRM for personalized client experiences

Required Skills

• Product roadmap development
• Agile and Scrum methodologies
• CRM platform expertise (Salesforce, Dynamics)
• Financial markets knowledge
• Regulatory compliance (SEC, FINRA)
• Data analytics and visualization tools (Tableau, SQL)
• Cross-functional team leadership
• Stakeholder management
• API and software integration
• User experience (UX) design principles
• Risk assessment in fintech
• Strategic planning
• Problem-solving
• Communication and presentation skills
• Innovation in digital products

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company match
• Paid time off, including vacation, sick days, and parental leave
• Professional development programs and tuition reimbursement
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness initiatives at JP Morgan Chase offices
• Global mobility opportunities within the firm's international network

JP Morgan Chase is an equal opportunity employer.