Digital Markets - Technical Client Service Specialist for Neovest - Associate

Location: LONDON, LONDON, United Kingdom

Job Family: Digital

About the Role

JPMorgan Chase & Co. is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. We operate in over 100 markets, providing innovative solutions to clients across investment banking, consumer and community banking, commercial banking, and asset and wealth management. The Digital Markets team within our Corporate & Investment Bank is at the forefront of transforming how institutional clients access markets through cutting-edge digital platforms like Neovest. We are seeking a Technical Client Service Specialist - Associate to join our Neovest team in London, where you will play a pivotal role in delivering exceptional technical support to our high-profile clients in the financial services industry. In this role, you will serve as the primary technical point of contact for clients utilizing Neovest, our advanced digital investment platform designed for efficient trading and portfolio management. Your responsibilities will include diagnosing and resolving technical issues related to platform functionality, API connectivity, and data integrity, ensuring seamless operations in fast-moving markets. You will collaborate closely with engineering, product, and compliance teams at JPMorgan Chase to address client needs, while also contributing to the continuous improvement of our digital offerings. This position demands a blend of technical expertise and client-facing skills, allowing you to make a direct impact on client satisfaction and retention in a dynamic, innovative environment. The ideal candidate thrives in a collaborative, high-energy setting and is passionate about leveraging technology to solve real-world financial challenges. At JPMorgan Chase, we value diversity, inclusion, and professional growth, offering robust support for your career development. This Associate-level opportunity in London provides exposure to global markets and the chance to work on projects that shape the future of digital finance. If you have a strong foundation in technical support within financial services and a drive to deliver outstanding client experiences, join our team to help power the next generation of digital markets solutions.

Key Responsibilities

• Provide technical support to clients using the Neovest digital platform, troubleshooting issues related to trading, data feeds, and integrations
• Collaborate with development teams to resolve platform bugs and implement client-requested enhancements
• Monitor system performance and ensure high availability of digital markets services for institutional clients
• Educate clients on platform features, API usage, and best practices for digital trading workflows
• Analyze client feedback to identify trends and recommend improvements to the Neovest product suite
• Assist in onboarding new clients by configuring accounts and conducting training sessions
• Liaise with compliance and risk teams to ensure all technical support aligns with regulatory standards
• Document support interactions, resolutions, and knowledge base articles for internal and client reference
• Participate in on-call rotations to handle urgent technical issues outside business hours
• Contribute to testing and quality assurance for platform updates and new feature releases

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Finance, or a related field
• Minimum of 2-3 years of experience in technical client support within the financial services industry
• Proven experience with digital trading platforms, APIs, and market data systems
• Strong understanding of financial markets, including equities, fixed income, and derivatives
• Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders
• Ability to work in a fast-paced, high-pressure environment with a focus on client satisfaction
• Eligibility to work in the UK with relevant visa status if applicable

Preferred Qualifications

• Experience with Neovest or similar digital investment platforms
• Knowledge of regulatory requirements such as MiFID II and GDPR in financial services
• Certifications like CFA Level 1, ITIL, or AWS Certified Cloud Practitioner
• Prior exposure to agile methodologies and DevOps practices in a banking context
• Fluency in additional languages such as French or German for international client support

Required Skills

• Proficiency in programming languages such as Python, Java, or SQL for troubleshooting
• Expertise in API integrations and RESTful services in financial applications
• Strong knowledge of cloud platforms like AWS or Azure used in digital markets
• Analytical problem-solving skills for diagnosing complex technical issues
• Excellent verbal and written communication for client interactions
• Customer service orientation with empathy and patience in high-stakes environments
• Familiarity with financial protocols like FIX and market data standards (e.g., FIXML)
• Project management abilities to coordinate cross-functional support efforts
• Attention to detail in documenting and resolving support tickets
• Adaptability to evolving technologies in the fintech space
• Team collaboration skills for working with global JP Morgan teams
• Time management to handle multiple client queries efficiently
• Basic cybersecurity awareness for protecting client data in digital platforms
• Data analysis skills using tools like Excel or Tableau for performance metrics

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance coverage
• Generous pension contributions and retirement savings plans
• Paid time off including 25+ vacation days, plus public holidays
• Professional development opportunities with access to internal training and certifications
• Employee assistance programs for mental health and well-being support
• Hybrid work model with flexibility for remote and office-based arrangements in London
• Discounted banking services and financial wellness resources through JP Morgan Chase

JP Morgan Chase is an equal opportunity employer.