Digital Product Risk and Control Manager - Executive Director

Location: New York, NY, United States

Job Family: Control Officers

About the Role

At JP Morgan Chase, we are at the forefront of digital innovation in financial services, delivering cutting-edge solutions that empower millions of customers worldwide. As a Digital Product Risk and Control Manager - Executive Director, you will play a pivotal role in safeguarding our digital ecosystem, including mobile banking, digital payments, and online wealth management platforms. Reporting to the Head of Digital Risk, you will lead efforts to integrate robust risk management practices into our product development processes, ensuring that innovation aligns with our commitment to regulatory compliance and operational resilience. This executive-level position demands a strategic thinker with deep expertise in financial risk, capable of navigating complex regulatory landscapes while fostering collaboration across technology, product, and compliance teams in our New York headquarters. Your core responsibilities will include designing and overseeing comprehensive risk and control frameworks tailored to digital products, conducting thorough risk assessments to identify vulnerabilities in areas like cybersecurity, data privacy, and third-party integrations, and driving remediation actions to mitigate potential threats. You will partner closely with agile product squads to embed controls early in the development cycle, leveraging tools like data analytics to monitor key risk indicators and report insights to senior executives and board-level committees. In this role, you will also lead responses to regulatory inquiries from entities such as the Office of the Comptroller of the Currency (OCC) and the Federal Reserve, ensuring JP Morgan Chase maintains its reputation as a trusted global financial leader. Additionally, you will mentor a team of risk specialists, promoting a proactive risk culture that supports our firm's goal of sustainable growth in the digital era. This position offers a unique opportunity to influence the future of banking at one of the world's largest financial institutions. Ideal candidates bring a blend of technical acumen in risk technologies and soft skills in leadership and communication, with a passion for balancing innovation and prudence. Join JP Morgan Chase and contribute to building secure, customer-centric digital experiences that redefine financial services.

Key Responsibilities

• Lead the development and implementation of risk and control frameworks for JP Morgan Chase's digital product portfolio, including mobile banking apps and online platforms
• Oversee the identification, assessment, and mitigation of risks related to technology, operations, and cyber threats in digital financial services
• Collaborate with product managers, engineers, and compliance teams to embed risk controls into the digital product development lifecycle
• Conduct regular risk assessments and control testing to ensure adherence to internal policies and external regulations
• Manage regulatory interactions, including preparing for audits and examinations by bodies like the OCC and SEC
• Drive continuous improvement of risk management processes, leveraging data analytics to enhance control effectiveness
• Mentor and lead a team of risk professionals, fostering a culture of risk awareness across digital product teams
• Monitor emerging risks in fintech innovations, such as AI-driven personalization and blockchain integrations, and recommend mitigation strategies
• Report on risk metrics and control performance to senior leadership and governance committees at JP Morgan Chase

Required Qualifications

• Bachelor's degree in Finance, Business, Risk Management, or a related field; advanced degree (MBA, Master's in Risk Management) preferred
• 10+ years of experience in risk management, controls, or compliance within the financial services industry, with at least 5 years in digital product or technology risk
• Proven track record in managing risk and control frameworks for digital banking, payments, or fintech products
• Strong understanding of regulatory requirements such as OCC, FDIC, and Basel III, with experience in audit and regulatory examinations
• Demonstrated leadership experience managing cross-functional teams in a high-stakes financial environment
• Expertise in identifying, assessing, and mitigating operational, cyber, and technology risks in digital platforms

Preferred Qualifications

• Certified Risk Management Professional (CRMP) or similar certification (e.g., FRM, CISA)
• Experience working at a large global bank like JP Morgan Chase, with exposure to consumer or investment banking digital initiatives
• Background in agile methodologies and product development lifecycle within financial technology
• Familiarity with data privacy regulations such as GDPR and CCPA in the context of digital financial services

Required Skills

• Risk assessment and management
• Regulatory compliance knowledge (OCC, SEC, Basel)
• Digital product lifecycle expertise
• Cybersecurity and technology risk mitigation
• Data analytics and reporting tools (e.g., Tableau, SQL)
• Leadership and team management
• Stakeholder communication and influence
• Problem-solving and critical thinking
• Agile and scrum methodologies
• Financial services industry knowledge
• Audit and control framework design
• Project management (e.g., PMP principles)
• Attention to detail and accuracy
• Adaptability to fast-paced environments
• Strategic planning and execution

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company match
• Paid time off, including vacation, sick days, and parental leave
• Professional development opportunities, including tuition reimbursement and access to internal training programs
• Wellness programs with gym memberships and mental health support
• Employee stock purchase plan and financial planning services
• Flexible work arrangements, including hybrid options in New York

JP Morgan Chase is an equal opportunity employer.