Director of Software Engineering - Global Customer Platform

Location: Columbus, OH, United States

Job Family: Software Engineering

About the Role

At JPMorgan Chase, we are at the forefront of transforming the financial services landscape through cutting-edge technology. As the Director of Software Engineering for the Global Customer Platform, you will lead a dynamic team responsible for building and maintaining the scalable, secure systems that power personalized banking experiences for millions of customers worldwide. Based in our Columbus, OH hub, this role positions you as a key innovator, driving the platform's evolution to support digital banking, wealth management, and investment services while navigating the complexities of global regulatory environments. Your leadership will ensure our platform remains resilient, compliant with standards like SOX and PCI-DSS, and capable of handling high-volume transactions with minimal latency. In this pivotal role, you will oversee the full software development lifecycle, from architectural design to deployment, collaborating closely with cross-functional partners including product, risk, and compliance teams. You will champion agile practices to accelerate delivery, integrate emerging technologies such as machine learning for fraud detection and customer insights, and foster a culture of excellence within your engineering organization. As a primary decision-maker, you will balance technical innovation with business priorities, ensuring solutions enhance customer trust and drive revenue growth in our competitive fintech ecosystem. JPMorgan Chase values leaders who thrive in ambiguity and inspire teams to exceed expectations. This position offers the opportunity to shape the future of global customer interactions at one of the world's largest financial institutions, with access to unparalleled resources for professional growth and impact. If you are passionate about leveraging technology to redefine financial services, join us in Columbus to lead transformative change.

Key Responsibilities

• Lead a team of software engineers in the design, development, and deployment of innovative features for the Global Customer Platform
• Serve as the primary technical decision-maker, overseeing architecture, code quality, and system scalability to support millions of global users
• Drive end-to-end solution delivery, from ideation to production, ensuring alignment with JPMorgan Chase's strategic goals in financial services
• Collaborate with product managers, data scientists, and compliance teams to integrate regulatory requirements into platform enhancements
• Mentor and develop engineering talent, promoting best practices in agile methodologies and DevOps
• Identify and mitigate technical risks, optimizing performance and security for high-stakes financial transactions
• Foster innovation by exploring emerging technologies like AI and blockchain to enhance customer experiences
• Monitor platform metrics and lead post-mortem analyses to continuously improve reliability and user satisfaction
• Represent the team in executive forums, articulating technical roadmaps and business impacts
• Ensure adherence to JPMorgan Chase's engineering standards and contribute to firm-wide technology initiatives

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field; advanced degree preferred
• 10+ years of experience in software engineering, with at least 5 years in a leadership role managing engineering teams
• Proven track record in delivering complex software solutions in the financial services industry, particularly in customer-facing platforms
• Deep expertise in cloud technologies (e.g., AWS, Azure) and modern software architectures like microservices and APIs
• Strong understanding of regulatory compliance in financial services, including data privacy (GDPR, CCPA) and security standards
• Experience leading cross-functional teams in agile environments, with a focus on innovation and scalable solution delivery
• Excellent communication skills to interface with senior stakeholders and drive technical decisions

Preferred Qualifications

• Master's degree or MBA in a technology or business-related field
• Prior experience at a large financial institution, ideally with exposure to global customer platforms
• Certification in cloud architecture (e.g., AWS Certified Solutions Architect) or DevOps practices
• Background in AI/ML integration for customer personalization in fintech applications
• Demonstrated success in mentoring engineering talent and fostering a culture of continuous improvement

Required Skills

• Proficiency in Java, Python, or similar programming languages for backend development
• Expertise in cloud platforms like AWS or Google Cloud for scalable infrastructure
• Strong knowledge of microservices architecture and containerization (Docker, Kubernetes)
• Experience with API design and integration using RESTful services or GraphQL
• Familiarity with database technologies (SQL/NoSQL) and data modeling for financial data
• Understanding of cybersecurity principles, including encryption and secure coding practices
• Agile and Scrum methodologies for team leadership and project management
• Analytical problem-solving skills for optimizing complex systems
• Excellent verbal and written communication for stakeholder engagement
• Leadership and team-building abilities to motivate diverse engineering groups
• Knowledge of CI/CD pipelines and automation tools (Jenkins, GitLab)
• Experience with monitoring tools (Prometheus, ELK Stack) for system performance
• Adaptability to fast-paced environments in the financial services sector
• Strategic thinking for aligning technical solutions with business objectives

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company match
• Paid time off, including vacation, sick days, and parental leave
• Professional development opportunities, including tuition reimbursement and leadership training
• Wellness programs with gym memberships, mental health support, and employee assistance
• Stock purchase plan and employee stock ownership opportunities
• Flexible work arrangements, including hybrid options in Columbus, OH

JP Morgan Chase is an equal opportunity employer.