eCommerce, Product Manager-Payments-Vice President

Location: Brooklyn, NY, United States

Job Family: Product Management

About the Role

At JP Morgan Chase, we are at the forefront of transforming the financial services landscape through innovative payments solutions. As an eCommerce Product Manager - Payments Vice President in our Brooklyn, NY office, you will join a dynamic team passionate about redefining how merchants and consumers interact with digital payments. This role sits within the Product Management category and offers the opportunity to drive high-impact products that support JP Morgan's global payments ecosystem, including integrations with platforms like Chase Pay and partnerships with major eCommerce providers. You will play a pivotal role in enhancing transaction efficiency, security, and user experience for millions of customers worldwide, leveraging the firm's unparalleled resources in technology and finance. In this position, you will lead the development of cutting-edge eCommerce payment products, collaborating closely with engineering, risk, and business teams to deliver solutions that meet evolving market demands. Responsibilities include defining product strategies aligned with JP Morgan's commitment to innovation, such as real-time payment capabilities and fraud prevention tools tailored for online retail. You will conduct in-depth market analysis to identify trends in digital wallets, buy-now-pay-later options, and cross-border transactions, ensuring our offerings remain competitive against fintech disruptors. Your work will directly contribute to the firm's goal of processing trillions in annual payments while maintaining the highest standards of compliance and customer trust. We seek a visionary leader with deep expertise in payments product management, ready to thrive in a collaborative, high-stakes environment. At JP Morgan Chase, you will have access to world-class tools, mentorship from industry experts, and opportunities to influence the future of finance. If you are excited about building products that power the global economy and passionate about the intersection of technology and payments, this Vice President role is your chance to make a lasting impact.

Key Responsibilities

• Lead the end-to-end product lifecycle for eCommerce payment solutions, from market research and requirement gathering to launch and iteration
• Collaborate with engineering, design, compliance, and sales teams to define product roadmaps that enhance customer experience in digital payments
• Analyze market trends, competitor offerings, and customer feedback to identify opportunities for innovation in JP Morgan's payments portfolio
• Drive the integration of new payment technologies, such as real-time payments and tokenization, into eCommerce platforms
• Monitor product performance using KPIs like transaction volume, conversion rates, and fraud prevention metrics, and recommend optimizations
• Ensure all payment products adhere to JP Morgan's risk management and regulatory standards, including KYC and data privacy requirements
• Partner with internal stakeholders to align eCommerce payment features with broader firm-wide initiatives like Chase Pay and digital banking
• Conduct user testing and A/B experiments to refine product features and improve merchant and consumer adoption
• Mentor junior product managers and contribute to the strategic vision for the payments organization at JP Morgan Chase

Required Qualifications

• Bachelor's degree in Business, Finance, Computer Science, or a related field
• Minimum of 7 years of experience in product management, with at least 4 years focused on payments or eCommerce solutions in the financial services industry
• Proven track record of leading cross-functional teams to deliver innovative payment products from ideation to launch
• Deep understanding of payment ecosystems, including ACH, real-time payments, card networks, and emerging technologies like digital wallets and blockchain
• Experience with agile methodologies and product lifecycle management in a fast-paced environment
• Strong analytical skills with proficiency in data-driven decision making using tools like SQL, Tableau, or similar
• Ability to navigate complex regulatory environments in financial services, such as PCI DSS compliance and anti-money laundering standards

Preferred Qualifications

• MBA or advanced degree in Finance or Technology
• Experience working at a major financial institution like JP Morgan Chase or similar
• Familiarity with eCommerce platforms such as Shopify, Stripe, or Adyen integrations
• Prior exposure to global payment regulations and cross-border transaction processing
• Certification in product management (e.g., Certified Scrum Product Owner) or payments (e.g., NACHA)

Required Skills

• Product roadmap development
• Agile and Scrum methodologies
• Payments processing knowledge (ACH, RTP, cards)
• eCommerce platform integration
• Data analysis and visualization (SQL, Tableau)
• Stakeholder management and cross-functional collaboration
• Regulatory compliance in finance (PCI, AML)
• User experience (UX) design principles
• Market research and competitive analysis
• Risk assessment and fraud detection
• Strategic thinking and innovation
• Communication and presentation skills
• Project management tools (Jira, Confluence)
• Financial modeling and ROI analysis
• Customer-centric problem solving

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development opportunities, such as tuition reimbursement and access to internal training programs
• Employee stock purchase plan and other financial wellness benefits
• On-site fitness centers and wellness programs at JP Morgan Chase locations
• Flexible work arrangements, including hybrid options in Brooklyn, NY

JP Morgan Chase is an equal opportunity employer.