eCommerce Product Solutions Director-Payments-Executive Director

Location: Brooklyn, NY, United States

Job Family: Client Solutions

About the Role

At JP Morgan Chase, we are at the forefront of redefining the future of financial services, and our Client Solutions team plays a pivotal role in delivering innovative payment solutions to our global clientele. As the eCommerce Product Solutions Director - Payments - Executive Director, based in our state-of-the-art Brooklyn, NY office, you will lead high-impact initiatives to craft and optimize product solutions that empower clients to thrive in the digital economy. This executive role demands a visionary leader who can bridge complex technical challenges with strategic business needs, enhancing the end-to-end customer experience in eCommerce payments. You will collaborate with elite teams across sales, technology, and compliance to drive JP Morgan's leadership in treasury and merchant services, ensuring our solutions are secure, scalable, and compliant with evolving regulations like those from the Federal Reserve and international bodies. In this position, you will spearhead the advisory process for sales teams, providing deep insights into customized payment products that address client pain points in transaction processing, fraud prevention, and revenue optimization. Your expertise in dissecting intricate problems—such as integrating real-time payments with legacy systems or navigating cross-border complexities—will be crucial to delivering superior outcomes. By leveraging JP Morgan's vast ecosystem of tools and data, you will guide the evolution of eCommerce offerings, from API-driven platforms to AI-enhanced fraud detection, all while fostering innovation that aligns with our commitment to sustainable and inclusive finance. Expect to engage directly with C-suite executives from Fortune 500 clients, translating their needs into actionable roadmaps that solidify JP Morgan's position as the trusted partner in global payments. Success in this role requires not only technical acumen but also a passion for client-centric problem-solving in a dynamic financial landscape. You will mentor emerging talent, contribute to thought leadership through industry engagements, and champion diversity initiatives within our teams. Joining JP Morgan Chase means becoming part of a prestigious institution with unparalleled resources for professional growth, where your contributions directly impact the world's largest corporations and shape the future of digital commerce.

Key Responsibilities

• Lead the development and execution of eCommerce product solutions for payment services, ensuring alignment with JP Morgan Chase's strategic objectives in client solutions
• Guide sales advisory teams by providing expert recommendations on tailored payment products to enhance client revenue and operational efficiency
• Identify and resolve complex challenges in payment processing, leveraging innovative approaches to improve transaction speed, security, and user experience
• Collaborate with engineering, compliance, and risk teams to design scalable solutions that adhere to industry regulations and JP Morgan's risk framework
• Drive product roadmap planning for eCommerce payments, incorporating client feedback and market trends to deliver competitive advantages
• Mentor junior team members and foster a culture of continuous improvement in product solutions delivery
• Analyze performance metrics of payment solutions to optimize customer experiences and identify opportunities for upselling JP Morgan's treasury services
• Represent JP Morgan Chase in client meetings and industry forums, positioning the firm as a leader in innovative payment technologies
• Monitor emerging fintech trends, such as API integrations and open banking, to integrate into product strategies
• Ensure all solutions support JP Morgan's commitment to diversity, equity, and inclusion in client engagements

Required Qualifications

• Bachelor's degree in Business, Finance, Computer Science, or a related field; advanced degree (MBA or Master's) preferred
• 10+ years of experience in product management, solutions architecture, or consulting within the financial services industry, with a focus on payments or eCommerce
• Proven track record of leading cross-functional teams in developing and launching payment solutions for enterprise clients
• Deep understanding of payment ecosystems, including ACH, wire transfers, real-time payments, and emerging technologies like blockchain and digital wallets
• Strong experience in client-facing roles, advising on complex financial product solutions to optimize business outcomes
• Demonstrated ability to solve intricate problems in high-stakes environments, with expertise in regulatory compliance (e.g., PCI DSS, GDPR) in payments
• Excellent communication and presentation skills, with experience influencing senior stakeholders in a global financial institution

Preferred Qualifications

• Experience working at a major financial institution like JP Morgan Chase or a competitor in treasury services or merchant acquiring
• Certification in product management (e.g., PMP, Certified Scrum Product Owner) or payments-specific credentials (e.g., AAP - Accredited ACH Professional)
• Background in agile methodologies and digital transformation projects within fintech
• International exposure to global payment rails and cross-border transaction solutions
• Familiarity with data analytics tools for optimizing eCommerce payment flows and customer experiences

Required Skills

• Product management and lifecycle expertise
• Payments domain knowledge (e.g., ISO 20022, SWIFT)
• Strategic problem-solving and analytical thinking
• Client relationship management and advisory skills
• Agile and Scrum methodologies
• Data analytics and visualization tools (e.g., Tableau, SQL)
• Regulatory compliance in financial services
• Cross-functional team leadership
• Technical proficiency in APIs and integration platforms
• Communication and presentation abilities
• Innovation in fintech and eCommerce trends
• Risk assessment and mitigation
• Project management tools (e.g., Jira, Asana)
• Stakeholder influence and negotiation
• Global market awareness in payments

Benefits

• Competitive base salary and performance-based annual bonus, with total compensation reflecting executive-level contributions
• Comprehensive health, dental, and vision insurance plans, including coverage for family members
• 401(k) retirement savings plan with generous company matching contributions up to 6% of eligible pay
• Paid time off including vacation, sick days, and parental leave, plus company holidays
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Employee stock purchase plan and access to financial wellness resources
• On-site fitness centers, wellness programs, and mental health support services at JP Morgan locations
• Relocation assistance for eligible roles and flexible work arrangements including hybrid options in Brooklyn, NY

JP Morgan Chase is an equal opportunity employer.