eCommerce Product Solutions-Payments-Associate

Location: Brooklyn, NY, United States

Job Family: Client Solutions

About the Role

At JP Morgan Chase, we are a leading global financial services firm committed to fostering innovation in payments and eCommerce. As an eCommerce Product Solutions - Payments Associate in our Client Solutions team, you will play a pivotal role in collaborating with clients to design and deliver cutting-edge payment solutions that drive their business growth. Based in our dynamic Brooklyn, NY office, you will immerse yourself in a fast-paced environment where your expertise in financial products meets real-world client challenges, contributing to JP Morgan's reputation as a trusted partner in the digital economy. Your day-to-day will involve working hand-in-hand with merchants, fintech partners, and internal teams to identify pain points in eCommerce transactions and craft tailored solutions using JP Morgan's robust payments infrastructure. From optimizing checkout flows to integrating secure payment gateways, you will support the full product lifecycle, ensuring scalability, security, and compliance with industry standards like PCI DSS. This role demands a blend of technical savvy and client-centric thinking, allowing you to make tangible impacts on how businesses handle high-volume digital payments in a competitive landscape. Joining JP Morgan Chase means becoming part of a world-class organization that values diversity, innovation, and professional growth. You will have opportunities to collaborate with global experts, leverage advanced tools for payments analytics, and advance your career in one of the most influential financial institutions. If you thrive on solving complex problems and building lasting client relationships, this position offers the platform to excel and shape the future of eCommerce payments.

Key Responsibilities

• Collaborate closely with clients to understand their eCommerce payment needs and develop customized solutions
• Support the end-to-end product lifecycle for payments offerings, from ideation to implementation
• Analyze market trends and client feedback to recommend enhancements to JP Morgan's payment products
• Work with engineering and design teams to ensure seamless integration of payment solutions in client platforms
• Monitor and resolve issues in live payment environments, minimizing downtime and risks
• Conduct competitive analysis to position JP Morgan's eCommerce solutions advantageously
• Prepare and present product updates and performance metrics to senior stakeholders
• Ensure all solutions comply with financial regulations and internal JP Morgan standards
• Drive innovation in digital payment experiences to enhance client satisfaction and revenue

Required Qualifications

• Bachelor's degree in Business, Finance, Computer Science, or a related field
• 2-4 years of experience in product management, payments, or eCommerce solutions within the financial services industry
• Strong understanding of payment processing systems, including ACH, wire transfers, and digital wallets
• Proven track record of collaborating with clients to deliver tailored financial product solutions
• Experience with agile methodologies and cross-functional team environments
• Knowledge of regulatory compliance in payments, such as PCI DSS and AML requirements

Preferred Qualifications

• MBA or advanced degree in Finance or Technology
• Prior experience at a major financial institution like JP Morgan Chase
• Familiarity with eCommerce platforms such as Stripe, PayPal, or Adyen integrations
• Certification in product management (e.g., Certified Scrum Product Owner)
• Experience in data analytics tools for payments optimization

Required Skills

• Product management expertise
• Payments and eCommerce knowledge
• Client relationship building
• Problem-solving and analytical thinking
• Agile and Scrum methodologies
• Regulatory compliance awareness (PCI DSS, AML)
• Cross-functional collaboration
• Data analysis and visualization
• Technical aptitude in APIs and integrations
• Communication and presentation skills
• Project management tools (e.g., Jira, Confluence)
• Financial modeling basics
• Innovation and creative problem-solving
• Risk assessment in financial transactions
• Stakeholder management

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development programs and tuition reimbursement for further education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships and mental health support
• Flexible work arrangements and hybrid office options in Brooklyn, NY
• Access to JP Morgan's global mobility opportunities and career advancement paths

JP Morgan Chase is an equal opportunity employer.