Electronic Communications Surveillance Specialist

Location: Hyderabad, Telangana, India

Job Family: CCOR Foundation

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a commitment to integrity, innovation, and client service. The Electronic Communications Surveillance Specialist role within our CCOR Foundation team in Hyderabad, Telangana, plays a critical part in safeguarding our operations by ensuring all electronic and voice communications comply with stringent regulatory and internal standards. This position involves leveraging advanced surveillance technologies to monitor trader interactions, client communications, and internal dialogues across our Corporate & Investment Bank divisions, helping to prevent market misconduct and operational risks in a dynamic financial landscape. As a Surveillance Specialist, you will dive deep into data streams from emails, chats, social media, and recorded calls, using tools like AI-driven analytics to flag potential issues such as insider trading or policy breaches. Your work will directly support JP Morgan Chase's robust compliance framework, collaborating with global teams to investigate alerts, refine detection algorithms, and contribute to regulatory reporting. This role demands a blend of technical expertise and regulatory knowledge, ensuring our Hyderabad hub aligns with international standards like those from the SEC and FINRA, while fostering a culture of risk awareness. Joining JP Morgan Chase means being part of a world-class institution that values diversity, professional growth, and work-life balance. In this position, you'll have opportunities to advance your career through exposure to cutting-edge financial technologies and cross-border projects, all while contributing to the firm's mission of enabling the world's most important financial decisions. If you thrive in a high-stakes environment and are passionate about financial integrity, this role offers a platform to make a meaningful impact.

Key Responsibilities

• Monitor and analyze electronic communications (email, instant messaging, social media) and voice recordings for compliance with internal policies and regulatory standards
• Utilize surveillance tools to detect potential risks, anomalies, or violations in trader and employee communications within JP Morgan Chase's trading and investment banking divisions
• Collaborate with compliance, legal, and risk management teams to investigate alerts and escalate findings as necessary
• Develop and refine surveillance models to enhance detection of market abuse, insider trading, or other prohibited activities
• Ensure adherence to CCOR Foundation principles by integrating surveillance into broader operational risk frameworks
• Conduct regular reviews and audits of communication archives to support regulatory reporting and examinations
• Train and educate staff on communication policies and surveillance best practices
• Stay updated on evolving regulations and industry trends to recommend improvements to surveillance processes
• Document and report surveillance outcomes, contributing to JP Morgan Chase's risk mitigation strategies
• Support ad-hoc projects related to technology upgrades in communication surveillance systems

Required Qualifications

• Bachelor's degree in Finance, Computer Science, Information Technology, or a related field
• Minimum of 3-5 years of experience in electronic communications surveillance, compliance monitoring, or risk management within the financial services industry
• Strong understanding of regulatory requirements such as SEC Rule 17a-4, FINRA regulations, and MiFID II related to communications surveillance
• Proficiency in data analysis tools and surveillance software used in financial institutions
• Experience with voice and electronic communications protocols in a banking environment
• Ability to handle sensitive information with strict confidentiality
• Relevant certifications such as Certified Anti-Money Laundering Specialist (CAMS) or similar compliance credentials

Preferred Qualifications

• Advanced degree (Master's) in a relevant field or MBA
• Experience working at a global financial institution like JP Morgan Chase
• Knowledge of AI and machine learning applications in surveillance systems
• Familiarity with Hyderabad's regulatory landscape for financial services
• Prior involvement in CCOR (Controls, Compliance, Operational Risk) initiatives

Required Skills

• Expertise in surveillance software like NICE Actimize or similar tools
• Proficiency in SQL and data querying for large datasets
• Knowledge of Python or R for scripting and automation in compliance tasks
• Strong analytical and problem-solving abilities to identify patterns in communications
• Excellent attention to detail for reviewing complex financial dialogues
• Effective communication skills for reporting findings to senior stakeholders
• Regulatory compliance acumen specific to financial markets
• Experience with voice analytics and transcription technologies
• Project management skills for handling surveillance initiatives
• Adaptability to fast-paced environments in investment banking
• Team collaboration in cross-functional settings
• Ethical judgment in handling confidential information
• Familiarity with cloud-based data storage and security protocols
• Risk assessment and mitigation techniques
• Basic understanding of machine learning for anomaly detection

Benefits

• Competitive base salary and performance-based bonuses aligned with JP Morgan Chase's compensation philosophy
• Comprehensive health insurance coverage including medical, dental, and vision plans for employees and dependents
• Retirement savings plan with company matching contributions to support long-term financial security
• Paid time off, including vacation, sick leave, and parental leave policies
• Professional development opportunities through JP Morgan Chase's internal training programs and tuition reimbursement
• Employee wellness programs, including gym memberships and mental health support
• Flexible work arrangements, including hybrid options in Hyderabad
• Global mobility and career advancement paths within JP Morgan Chase's international network

JP Morgan Chase is an equal opportunity employer.