EMEA Payments Client Service Account Manager - Associate

Location: Zurich, ZH, Switzerland

Job Family: Client Advisory

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a strong commitment to innovation in payments and client service. The EMEA Payments Client Service Account Manager - Associate role in our Zurich office is pivotal in delivering exceptional advisory services to clients across Europe, the Middle East, and Africa. In this position, you will act as a dedicated advocate for our clients, focusing on understanding their unique payment needs and driving solutions that enhance efficiency and growth. As part of the Client Advisory category, you will collaborate with diverse teams to navigate the complexities of international payments, ensuring seamless transactions while adhering to stringent regulatory standards. Your day-to-day responsibilities will include managing a portfolio of client accounts, from initial onboarding to ongoing support, while proactively identifying opportunities for process improvements and product enhancements. You will leverage JP Morgan's cutting-edge payment platforms to provide real-time insights and customized strategies, helping clients optimize their treasury operations amid evolving market dynamics like digital currencies and real-time payments. This role demands a blend of technical expertise in payments infrastructure and soft skills in relationship building, as you engage with corporate treasurers, financial institutions, and high-value clients to resolve issues and foster loyalty. Joining JP Morgan Chase means becoming part of a world-class organization that values integrity, innovation, and inclusion. In Zurich, you will contribute to our EMEA hub, benefiting from a supportive culture that emphasizes professional growth and work-life balance. This associate-level position offers a platform to advance your career in financial services, with exposure to global projects and leadership opportunities. If you are passionate about client success and thrive in a collaborative environment, this role at JP Morgan Chase will allow you to make a meaningful impact on our clients' financial journeys.

Key Responsibilities

• Serve as the primary point of contact for EMEA clients, advocating for their needs and ensuring high levels of satisfaction
• Manage end-to-end client accounts, including onboarding, ongoing servicing, and issue resolution for payments products
• Identify and implement process improvements to enhance client experience and operational efficiency
• Collaborate with internal teams (e.g., product, compliance, and technology) to deliver tailored solutions and growth opportunities
• Monitor client portfolios for emerging needs, such as digital payment innovations or regulatory changes
• Conduct regular client meetings, prepare performance reports, and provide strategic advice on payment optimization
• Ensure adherence to JP Morgan's risk management and compliance protocols in all client interactions
• Drive revenue growth by upselling relevant JP Morgan payments services and fostering long-term partnerships
• Analyze client feedback to prioritize enhancements in service delivery and product offerings
• Support regional initiatives to expand JP Morgan's presence in the EMEA payments market

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Minimum of 3 years of experience in client service, account management, or payments within the financial services industry
• Strong understanding of EMEA payments landscape, including SEPA, SWIFT, and cross-border transaction regulations
• Fluency in English; proficiency in German or another EMEA language is advantageous
• Proven track record in managing client relationships and resolving complex issues in a fast-paced environment
• Knowledge of financial compliance standards such as GDPR, AML, and KYC
• Ability to travel occasionally within EMEA region as needed

Preferred Qualifications

• Experience working at a global financial institution like JP Morgan Chase
• Certification in payments or treasury management (e.g., AAP or CTP)
• Familiarity with JP Morgan's payment platforms such as Chase Connect or Real-Time Payments
• Advanced degree (MBA) or specialized training in international finance
• Prior exposure to high-net-worth clients or corporate treasury functions in EMEA

Required Skills

• Client relationship management
• Payments processing knowledge (SEPA, SWIFT, ISO 20022)
• Regulatory compliance (AML, KYC, GDPR)
• Analytical and problem-solving abilities
• Communication and presentation skills
• Project management
• Financial acumen and market awareness
• CRM software proficiency (e.g., Salesforce)
• Data analysis tools (Excel, Tableau)
• Cross-functional collaboration
• Adaptability in a dynamic financial environment
• Risk assessment and mitigation
• Strategic thinking for business growth
• Multilingual capabilities
• Attention to detail in transaction handling

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance coverage
• Retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick leave, and parental leave
• Professional development programs and tuition reimbursement for relevant certifications
• Employee wellness initiatives, including gym memberships and mental health support
• Global mobility opportunities within JP Morgan Chase
• Stock purchase plan and employee stock ownership options

JP Morgan Chase is an equal opportunity employer.