Executive Communications Vice President

Location: Wilmington, DE, United States

Job Family: Communications

About the Role

At JP Morgan Chase, we are at the forefront of leveraging machine learning and intelligence operations to drive innovation in financial services, powering everything from fraud detection to personalized banking experiences. As an Executive Communications Vice President supporting the Head of Machine Learning & Intelligence Operations, you will play a pivotal role in shaping the narrative around our cutting-edge AI initiatives. Based in Wilmington, DE, this position within the Communications category requires a strategic communicator who can bridge complex technical concepts with compelling stories that resonate with executives, regulators, clients, and the broader financial community. You will ensure that our leadership's vision for responsible AI deployment is communicated effectively, enhancing JP Morgan's reputation as a leader in ethical technology adoption. Your core responsibilities will include developing tailored communication strategies that highlight the transformative impact of machine learning on our operations, such as optimizing risk models and enhancing customer intelligence. You will craft executive-level materials, including speeches for industry forums like the World Economic Forum or internal leadership summits, and manage proactive media outreach to position our Head as a thought leader in AI-driven finance. Collaboration is key; you will work closely with technology, legal, and marketing teams to align messages with JP Morgan's core values of integrity and innovation, while navigating the stringent regulatory landscape of banking. This role demands agility in responding to emerging trends, such as AI governance and data ethics, ensuring all communications uphold our commitment to transparency and trust. In this high-visibility role, success is measured by your ability to amplify our intelligence operations' achievements, foster positive media relations, and mitigate potential risks through proactive storytelling. You will thrive in a collaborative environment that values diverse perspectives and offers opportunities for growth within one of the world's largest financial institutions. If you are passionate about the intersection of technology and communications in finance, join us to help define the future of intelligent banking at JP Morgan Chase.

Key Responsibilities

• Develop and execute comprehensive communication strategies for the Head of Machine Learning & Intelligence Operations, aligning with JP Morgan Chase's broader corporate objectives
• Craft high-impact speeches, presentations, and talking points for internal town halls, external conferences, and media engagements focused on AI and machine learning innovations in finance
• Manage media relations, including preparing executive responses to industry inquiries on topics like AI-driven risk management and intelligent automation
• Collaborate with cross-functional teams in technology, legal, and compliance to ensure all communications are accurate, compliant, and reflective of JP Morgan's commitment to ethical AI practices
• Monitor and analyze media coverage of machine learning initiatives, providing insights and recommendations to enhance executive visibility and thought leadership
• Support crisis communications related to technology operations, mitigating reputational risks in the financial services landscape
• Build and maintain relationships with key internal stakeholders, including the Corporate Communications team and business leaders, to amplify the impact of intelligence operations narratives
• Track and report on communication effectiveness using metrics such as engagement rates and media impressions, driving continuous improvement
• Assist in preparing executive briefings on emerging trends in AI and machine learning within the banking sector

Required Qualifications

• Bachelor's degree in Communications, Journalism, Public Relations, or a related field; Master's degree preferred
• 8+ years of experience in executive communications, corporate communications, or public relations within the financial services industry
• Proven track record of supporting C-suite executives in high-stakes environments, including crisis communications and strategic messaging
• Deep understanding of machine learning, AI, and data operations in a financial context, with ability to translate technical concepts into clear, executive-level narratives
• Excellent writing and editing skills, with experience crafting speeches, talking points, and media materials for global audiences
• Strong project management abilities, including handling multiple priorities under tight deadlines in a fast-paced corporate setting
• Experience navigating regulatory environments in banking and financial services, ensuring compliance with SEC and other guidelines

Preferred Qualifications

• Advanced degree in Business Administration or a technical field like Computer Science
• Prior experience at a major financial institution such as JP Morgan Chase or similar, supporting technology or operations leaders
• Familiarity with AI ethics, data privacy regulations (e.g., GDPR, CCPA), and their implications for financial communications
• Bilingual capabilities, particularly in English and another major business language
• Certification in professional communications (e.g., from IABC or PRSA)

Required Skills

• Exceptional written and verbal communication skills
• Strategic thinking and storytelling abilities
• Technical knowledge of machine learning and AI applications in finance
• Media relations and public speaking coaching
• Project management and organizational skills
• Analytical mindset for media monitoring and impact assessment
• Interpersonal skills for stakeholder collaboration
• Attention to detail in editing and compliance review
• Adaptability in a dynamic, regulated industry
• Proficiency in Microsoft Office Suite and communication tools like Slack or Teams
• Crisis management and problem-solving under pressure
• Cultural sensitivity for global communications
• Data-driven decision making for strategy optimization
• Leadership in guiding communication narratives

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities, including tuition reimbursement and access to internal training programs
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at select locations
• Flexible work arrangements, including hybrid options in Wilmington, DE

JP Morgan Chase is an equal opportunity employer.