Executive Dining Waitstaff

Location: New York, NY, United States

Job Family: Global Services

About the Role

At JP Morgan Chase, we are seeking a dedicated Executive Dining Waitstaff member to elevate the dining experiences of our senior executives and valued clients at our prestigious New York location. As a global leader in financial services, JP Morgan Chase prides itself on fostering an environment of excellence, where every interaction reflects our commitment to innovation, integrity, and superior service. In this role, you will provide white-glove service in our executive dining facilities, catering to high-level meetings, client entertaining, and daily executive meals. Your contributions will directly support the productivity and satisfaction of our teams driving groundbreaking solutions in investment banking, asset management, and commercial banking. Key to success in this position is your ability to deliver personalized, anticipatory service that aligns with the sophisticated tastes of financial industry professionals. You will navigate a dynamic setting where discretion is paramount, ensuring that confidential discussions remain secure while creating warm, engaging atmospheres. Responsibilities include expertly managing table service, accommodating special requests such as kosher or vegan options, and collaborating with our culinary team to showcase seasonal, globally inspired menus. This role demands a keen understanding of hospitality standards tailored to a corporate finance context, where precision and poise can make all the difference in building lasting client relationships. Joining JP Morgan Chase means becoming part of a world-class organization that invests in your growth and well-being. We offer competitive compensation, robust benefits, and opportunities for advancement within our Global Services division. If you thrive in a fast-paced, upscale environment and are passionate about hospitality in the heart of New York's financial district, this is your chance to contribute to an iconic institution shaping the future of finance.

Key Responsibilities

• Deliver exceptional table service to JP Morgan Chase executives and guests, ensuring personalized and memorable dining experiences
• Set up and maintain dining areas in compliance with corporate standards and health protocols
• Anticipate guest needs, recommend menu items, and upsell beverages while adhering to JP Morgan's hospitality guidelines
• Collaborate with kitchen staff to ensure timely and accurate order fulfillment in a fast-paced environment
• Maintain the highest levels of cleanliness, organization, and presentation in the executive dining facility
• Handle special dietary requests and accommodations for clients from the financial services industry
• Assist in event planning and execution for corporate functions, board meetings, and client dinners
• Uphold confidentiality and security protocols when serving sensitive business discussions
• Monitor inventory of dining supplies and report needs to management
• Provide feedback on guest preferences to improve service quality and menu offerings

Required Qualifications

• High school diploma or equivalent required; associate's degree in hospitality or related field preferred
• Minimum of 2 years of experience in high-end dining or fine dining service
• Valid food handler's certification and knowledge of New York State health and safety regulations
• Ability to work flexible hours, including evenings, weekends, and events in a corporate environment
• Strong command of English; multilingual abilities a plus for serving diverse executive clientele
• Proven track record of maintaining confidentiality and discretion in professional settings

Preferred Qualifications

• Experience in corporate or executive dining within the financial services sector
• Familiarity with wine service, cocktail preparation, and international cuisines
• Certification in customer service excellence or hospitality management
• Previous exposure to high-profile events or VIP client interactions

Required Skills

• Exceptional customer service and hospitality
• Attention to detail in service presentation
• Knowledge of fine dining etiquette and protocols
• Effective communication and interpersonal skills
• Time management in high-pressure environments
• Team collaboration and coordination
• Discretion and confidentiality handling
• Basic food safety and sanitation practices
• Problem-solving for guest issues
• Adaptability to diverse client needs
• Familiarity with POS systems and order management
• Cultural sensitivity for international executives
• Stress management during peak service times
• Menu knowledge and pairing recommendations
• Physical stamina for standing and serving shifts

Benefits

• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off, including vacation, sick days, and holidays
• Employee assistance program for personal and professional support
• Access to on-site fitness centers and wellness programs at JP Morgan Chase facilities
• Professional development opportunities and tuition reimbursement
• Discounted dining and travel perks through corporate partnerships
• Stock purchase plan and performance-based bonuses

JP Morgan Chase is an equal opportunity employer.