Executive Director, Head of AI Testing and Monitoring – HR & Employee Experience

Location: Columbus, OH, United States

Job Family: Predictive Science

About the Role

At JP Morgan Chase, we are at the forefront of leveraging artificial intelligence to transform human resources and enhance employee experiences in the dynamic financial services industry. As the Executive Director, Head of AI Testing and Monitoring – HR & Employee Experience, you will spearhead the AI Testing & Monitoring Center of Excellence within our Predictive Science category. Based in Columbus, OH, this role is pivotal in ensuring that all AI-driven solutions for HR functions—such as talent analytics, employee engagement platforms, and predictive workforce planning—are robust, ethical, and fully compliant with stringent banking regulations. You will lead efforts to mitigate risks like algorithmic bias and data privacy breaches, safeguarding sensitive employee information while driving innovation that supports our global workforce of over 250,000 associates. In this leadership position, you will collaborate closely with HR leaders, technology teams, and compliance experts to design and implement comprehensive testing protocols and real-time monitoring systems. Your responsibilities will include developing frameworks for AI model validation, continuous performance oversight, and ethical audits, all tailored to the unique demands of financial services where accuracy and trust are paramount. By fostering a culture of responsible AI adoption, you will help JP Morgan Chase maintain its reputation as a secure and forward-thinking employer, ensuring AI tools enhance diversity, equity, and inclusion in employee experiences without introducing unintended biases. We seek a visionary leader passionate about AI's potential in HR transformation. This role offers the opportunity to influence strategic initiatives at one of the world's largest financial institutions, with access to cutting-edge resources and a collaborative environment. Join us in Columbus to shape the future of ethical AI in banking, contributing to a workplace where technology empowers people and drives business success.

Key Responsibilities

• Lead the establishment and operation of the AI Testing & Monitoring Center of Excellence for HR & Employee Experience, ensuring all AI solutions meet ethical, compliance, and performance standards
• Develop and implement robust testing frameworks for AI models, including unit testing, integration testing, and end-to-end validation tailored to HR use cases like predictive hiring analytics
• Oversee continuous monitoring of deployed AI systems to detect issues such as model drift, bias amplification, or performance degradation in employee experience tools
• Collaborate with HR, technology, and legal teams to integrate AI governance into the full lifecycle of HR solutions, aligning with JP Morgan Chase's risk management protocols
• Drive the adoption of best practices for AI explainability and transparency, ensuring compliance with financial regulations and internal audit requirements
• Mentor and build a high-performing team of AI specialists focused on testing and monitoring, fostering innovation within a secure banking environment
• Conduct regular audits and risk assessments of AI applications impacting employee data privacy and equity
• Partner with Predictive Science teams to scale AI initiatives responsibly, mitigating risks in high-stakes financial services contexts
• Report on AI testing outcomes and monitoring metrics to senior leadership, influencing strategic decisions in HR technology
• Stay abreast of emerging AI regulations and technologies, advising on their implications for JP Morgan Chase's employee experience ecosystem

Required Qualifications

• Bachelor's degree in Computer Science, Data Science, Engineering, or a related field; advanced degree (Master's or PhD) preferred
• 10+ years of experience in AI/ML development, testing, and deployment, with at least 5 years in a leadership role
• Proven track record in establishing and leading AI governance, testing, and monitoring frameworks in a regulated industry like financial services
• Deep expertise in AI ethics, bias detection, and compliance with regulations such as GDPR, CCPA, and financial sector standards (e.g., OCC guidelines)
• Experience in HR technology or employee experience platforms, ideally within large-scale enterprises
• Strong understanding of risk management and audit processes in AI systems for sensitive data handling in banking
• Ability to collaborate with cross-functional teams including legal, compliance, and HR stakeholders

Preferred Qualifications

• Experience in AI applications for HR functions such as talent acquisition, performance management, or employee analytics at a Fortune 500 firm
• Certification in AI ethics (e.g., from IEEE or similar) or data privacy (e.g., CIPP)
• Background in financial services, particularly in risk assessment for AI-driven decision-making tools
• Familiarity with JP Morgan Chase's internal AI governance policies or similar enterprise frameworks
• Publication or speaking experience on AI testing and monitoring in professional forums

Required Skills

• Expertise in AI/ML frameworks such as TensorFlow, PyTorch, or scikit-learn for testing and validation
• Proficiency in data privacy tools and techniques, including differential privacy and federated learning
• Strong knowledge of statistical methods for bias detection and model evaluation (e.g., fairness metrics like demographic parity)
• Experience with monitoring tools like MLflow, Prometheus, or custom dashboards for AI performance tracking
• Leadership and team management skills for guiding cross-functional AI initiatives
• Excellent communication skills for presenting complex technical concepts to non-technical stakeholders
• Analytical problem-solving abilities in high-pressure, regulated environments
• Familiarity with cloud platforms (e.g., AWS, Azure) for scalable AI testing infrastructure
• Understanding of HR-specific AI applications, such as natural language processing for resume screening
• Risk assessment and compliance expertise in financial services data handling
• Project management skills using Agile or similar methodologies for AI project delivery
• Ethical reasoning and decision-making in AI development
• Programming proficiency in Python, R, or Java for scripting tests and monitors
• Stakeholder engagement and influence in matrixed organizational structures
• Adaptability to evolving AI technologies and regulatory landscapes

Benefits

• Comprehensive health care coverage including medical, dental, and vision plans with low employee premiums
• Retirement savings plan with generous company matching contributions up to 6% of eligible pay
• Paid time off including vacation, sick days, and parental leave with up to 16 weeks for new parents
• Professional development opportunities through tuition reimbursement and access to internal training programs
• Wellness programs featuring gym memberships, mental health support, and onsite fitness centers in Columbus
• Employee stock purchase plan allowing discounted shares of JP Morgan Chase common stock
• Flexible work arrangements including hybrid options and support for work-life balance
• Performance-based bonuses and long-term incentive plans tied to company success

JP Morgan Chase is an equal opportunity employer.