Executive Director, Head of Business Card Portfolio Management and Strategy

Location: Wilmington, DE, United States

Job Family: Marketing Strategy

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a rich history of innovation and client focus. As the Executive Director, Head of Business Card Portfolio Management and Strategy, you will lead the product strategy and portfolio management for our Small and Medium Business (SMB) Card product line within the Commercial Banking division. Based in Wilmington, DE, this role is pivotal in driving growth and enhancing value for our SMB clients through tailored credit card solutions that support their financial operations. You will report to senior leadership and collaborate across departments to shape the future of business banking products in a dynamic, competitive landscape. Your primary focus will be on developing and implementing strategies that optimize the performance of our business card portfolio, including acquisition, utilization, and profitability metrics. This involves leveraging advanced analytics to monitor key performance indicators, identify growth opportunities, and mitigate risks in alignment with JP Morgan Chase's commitment to responsible banking. You will lead a team of product strategists and analysts, fostering innovation in areas such as rewards programs, digital integration, and customized lending features that address the unique needs of SMBs, from startups to established enterprises. Success in this role requires a blend of strategic vision and hands-on execution, ensuring our SMB Card offerings remain competitive while adhering to stringent regulatory standards in the financial services industry. You will partner with marketing, risk, and technology teams to launch initiatives that enhance client engagement and drive revenue. At JP Morgan Chase, we value diverse perspectives and provide the resources to thrive, offering an environment where your leadership can directly impact our mission to empower businesses worldwide.

Key Responsibilities

• Develop and execute comprehensive product strategy for the SMB Card product line, aligning with JP Morgan Chase's overall commercial banking objectives
• Oversee the management of the business card portfolio, including performance monitoring, risk assessment, and optimization of key metrics such as acquisition, retention, and profitability
• Lead cross-functional teams comprising product managers, data analysts, and marketing professionals to drive innovation in card features and benefits tailored to SMB clients
• Analyze market trends, competitor activities, and customer feedback to inform strategic decisions and enhance portfolio value
• Collaborate with risk management and compliance teams to ensure adherence to regulatory standards and mitigate potential risks in the card portfolio
• Drive revenue growth initiatives through targeted pricing strategies, partnership development, and product enhancements
• Provide executive-level reporting and insights on portfolio performance to senior leadership at JP Morgan Chase
• Foster a culture of innovation by identifying opportunities for technology integration, such as AI-driven personalization in business card offerings
• Mentor and develop team members to build a high-performing organization within the Commercial Banking division

Required Qualifications

• Bachelor's degree in Finance, Business Administration, Economics, or a related field; MBA or advanced degree preferred
• 10+ years of experience in credit card product management, portfolio strategy, or financial services product development
• Proven track record of leading cross-functional teams in the development and execution of business card or SMB lending strategies
• Deep knowledge of regulatory requirements in the financial services industry, including credit risk management and consumer protection laws
• Experience in data-driven decision-making using analytics tools to optimize portfolio performance
• Strong understanding of small and medium-sized business (SMB) financial needs and market dynamics
• Demonstrated leadership in strategic planning and execution within a large financial institution

Preferred Qualifications

• Experience at a major financial institution like JP Morgan Chase or similar, with focus on commercial banking products
• Advanced certifications such as CFA, FRM, or PMP
• Prior involvement in digital transformation initiatives for payment products
• International exposure to global card portfolio strategies

Required Skills

• Strategic planning and execution
• Portfolio management and optimization
• Financial modeling and forecasting
• Data analytics and visualization (e.g., SQL, Tableau)
• Credit risk assessment
• Regulatory compliance knowledge
• Cross-functional leadership
• Market research and competitive analysis
• Customer-centric product development
• Project management methodologies (e.g., Agile)
• Communication and stakeholder management
• Innovation and problem-solving
• Business acumen in SMB lending
• Digital payment systems expertise
• Team building and mentoring

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company match
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Employee stock purchase plan and other financial wellness benefits
• Wellness programs including gym memberships and mental health support
• Flexible work arrangements and relocation assistance for eligible roles

JP Morgan Chase is an equal opportunity employer.